Unified Communication for the Learning Gateway

Nathan Winters

About the Speaker….

Nathan Winters, Exchange MVP,Lead Consultant - Dimension Datahttp://www.mmmug.co.uk/blogs/nwebEmail: nathan@clarinathan.co.ukTwitter: @nathanwintersFounder of MMMUG (UK Exchange UG), Articles published on MSExchange.org, Windows IT Pro magazine, Contributor to Sybex Exchange 2007 book with Jim McBee.

What is Unified Communications

Unified Communications

Any device Any application

Any location

At your desk

At homeAt home

Mobile

Web- A/VConferencing

Presence

PCInstantMessagingPDA

Exchange

Telephony

SharePoint

Identity

Telephone

What is Unified Communications ?

Mobile

What is Unified Communications?

How Unified Communications work

Unified Communications

What is Unified Communications?

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Unified Communications Technology

Unified Communications

Voice (Unified Messaging, Enhanced VoIP)

Presence and IM

E-mail and Calendar

Identity

Conferencing

Microsoft UC Stack

OCS 2007 R2 Architecture

Public IM Clouds

WindowsLive

AOL

Yahoo

RemoteUsers

EdgeServers

DMZ

DataAudio/Video

FederatedBusinesses

Front-End Server(s)

PSTN

BackendSQL server

AdvancedMedia GW

Exchange2007 Server

UM

Voicemail

UC endpoints

ArchivingServer

Active Directory

(MediationServer)

Workloads:• IM/Presence• Conferencing• Voice • UCAS Applications• Apps sharing• Web Components

Group Chat

SIPMonitoring

Server

CommunicatorWeb Access

OCS 2007 R2 Pool

Clients and Devices for OCS 2007

Office Communicator 2007 Office Live Meeting 2007 clientConferencing Add-in for Microsoft Office OutlookRoundTableOffice Communicator Web AccessOffice Communicator MobileOffice Communicator phone experiencePC peripheral devices

Video (inc High Definition)

LiveMeeting Web ConferencingAugmented by Voice & Video

Support for VGA and HD for peer-to-peer video on capable PCsInterop with select Polycom and Tandberg videoconferencing endpointsResolution setting can be configured by either IT or users

Integrated Communication Tools

High quality of experienceCall from your applicationsHigh voice/video qualityRich call management

Intuitive user interfaceIntelligent call routingIntegrated with IM and video

Presence Everywhere

Presence sprinkled everywhere in OutlookSharePoint integrationContextual entry points

Voice Capabilities

Party-to-partyvoice calls

across firewallsand to/fromPSTN/PBX

Rich presenceaware inbound

routing,integration withExchange UM

Smart outboundrouting and PBX

dial-plan integration

Voice features atyour fingertips inthe best client,Microsoft Office

Communicator 2007

Continuity ofexperience acrossmultiple devices

Centralized Administration,

per-call signaling and media statistics

People-centric, presence enabled, multi-modal communications experience

Communicator Attendant Call management application for team assistants

Key Features Single Screen UI for multi-call handling Rich presence in contact list and

groups Incoming conversation queue Consultative, Safe & Blind transfers

Integrated conversation history, templates & notes.

Client-side Music on Hold Repeat caller notification

Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers

DelegationCall management by assistants on behalf of executives

Key Features Multiple-delegate support

Designate back-up delegate

Visual and Email notifications of calls handled by delegate

Assistants can place and receive calls , initiate and join conferences and quickly transfer calls

on behalf of the executive

Cross Platform Desktop SharingCommunicator based sharing of desktop programs

Key Features One click sharing from  Office

Communicator and CWA* CWA* for a cross platform

experience

Call Me functionality Fast rendering

Collaborating users can share their desktop programs across different platforms

* Communicator Web Access

Communicator MobileMobile clients for IM/Presence

Key Features* JME support for Nokia S40,

Motorola RAZR devices*

Single number reach Simultaneous multiple IM sessions

GAL search for contacts

* Communicator Mobile for Java available with OCS 2007 R2* Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2

Employees can use their mobile phone as an extension of their business phone and

communicate using presence and IM

Group ChatPersistent topic based conversations

Key Features List of available Chat Rooms

Chat Room History

Customizable filters and alerts

Archiving for compliance

Teams can collaborate with each other by participating in topic based discussions that persist over time

Communicator Web AccessHTML-based IM, presence, & desktop sharing

Key Features Consistent experience, no training

Ability to invite anonymous users

Cross-platform support, zero client

Multi-party instant messaging Web based desktop sharing Add audio to an existing session

by Office Communications Server dial out to a preferred device

Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference

Dial-In ConferencingOn premise audio conferencing bridge

Key Features Mixes VoIP and/or PSTN dial-in

Scheduling via Outlook and reservationless conferencing options

Multiple language support by Conferencing Attendant

Users are authenticated against Active Directory for better security

Save conferencing costs by setting up an on-premise audio-conferencing bridge for both

internal and external users

Response GroupUser configurable call treatment, queuing & routing

Key Features IVR , Speech Recognition and

Text-to-Speech Call Treatment User-configured routing rules Serial, parallel, longest Idle

& round robin routing Call Queuing with Music on Hold Agent presence aggregation Call context on inbound calls

Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry

Single Number ReachSingle number for reaching and identifying end users

Key Features Extend enterprise phone

number to mobile Call forward setting

CDRs include cellular calls

IT administrators can consolidate telephony and cellular call records for compliance and billing purposes

SIP TrunkingDirect connectivity to the PSTN using SIP

Key Features Direct SIP connectivity

between Mediation Server and ITSP

Session Border Controller not required on customer premises

Microsoft participating in SIPConnect working group

MediationServer

SIP

Office Communicator

OCS 2007 R2

IM, Presence, AudioVideo, Conferencing

ITSP: Access to PSTN and

Mobile Phone Networks

Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways

Monitoring Server Enhancements Call records and voice/video quality attributes

Key Features Single server for all monitoring

Immediate access to call data

Usage reporting/ROI analysis

Export into billing, compliance, asset mgmt systems

IT administrators can maintain logs of calls for compliance reasons and monitor quality attributes (ex: MOS scores of voice & video)

Updated APIs for Office Communications Server 2007 R2Cut down the human latency in business process communications

Key FeaturesHigh volume outbound notifications and alertsOutbound Automated Agentsvia chat or the phoneRole Agents

UC Managed API enables developers to build robust and scalable server side communications capabilities into business processes

Contextual Collaboration Extensibility Communicate with context from within any desktop application

Key FeaturesBuild “Rich Presence” into any applicationPower up “Click to Communicate” Display communications context in LOB applications

Developers can easily embed Rich Presence in any application using Microsoft’s Presence Controls, and Presence code samples

S + S = The Future???

Unified Communications

• Extending tools and platform to cloud

• Experience across multiple devices

• Existing software skills applied to the cloud

• Best of both worlds• User managed• Deployment choices

SERVICES

SOFTWARE

Microsoft Online Services

Enterprise class software delivered via subscription services hosted by Microsoft and sold with partners

Microsoft Online Services --- Business Productivity Online Suite

Outlook Live – Exchange Labs

Currently aimed at educational institutions - http://www.microsoft.com/liveatedu/free-hosted-student-email.aspx Nearly 7 million mailboxesAbility to have on premise and off premise mailboxes co-exist (Faculty and Students)Pull mail from existing online accounts

It is Exchange 14!

Yes that is right......

Outlook Live running more than 7 million mailboxes in production since 2007 is

Exchange 2010

Exchange 2010

Server Roles

DMZ

Exchange 2010 Edge Server

Windows Server

Exchange 2010

Edge Transport

Windows Server

Exchange 2010

ClientAccess

HubTransport

Mailbox UnifiedMessaging

Intranet

Exchange 2010

Exchange UM Solution Exchange UM Vision

Extend the Exchange vision by bringing new and valuable content into the inbox (voicemail/fax)

Simplify life and reduce costs for the administrator by consolidating infrastructure and training

Increase the client reach of Exchange to the telephone to truly allow “anywhere access” to your inbox

Manage Inbox OverloadOrganize and Navigate with Ease Using

Enhanced Conversation View and Filtering

Filtering

Conversation View

Ignore

Collaborate Effectively

A Familiar and Rich Outlook Experience Across Clients, Devices and Platforms

Desktop Web Mobile

39

Enhance Voice MailQuickly Triage and Take Action on Messages with Voice Mail Preview

Audio PlaybackText Preview of Voice Mail

Contextual Contact Actions

40

Enhance Voice MailCreate Customized Voice Mail Menus with

Personal Auto Attendant

Managing Auto Attendants Defining a Personalized Voice

Mail Menu

41

Simplify AdministrationEmpower Specialist Users to Perform

Specific Tasks with Role-based AdministrationMonitoring Users

Conduct Mailbox Searches for eDiscovery

Track Messages & Create Distribution

groups

Help Desk Staff

Manage Mailbox Quotas

42

Manage Inbox OverloadHelp Reduce Unnecessary and

Undeliverable E-Mail Through New Sender MailTips

Reduce Non-Delivery Reports

Limit Accidental E-

Mail

Remove Extra Steps and E-

Mail

43

Collaborate EffectivelyEase Collaboration by Federating

Calendar Details with External Business Partners

44

Mailbox Server

Enable Continuous Availability

Evolution of Continuous Replication technologyEasier than traditional clustering to deploy and manageAllows each database to have 16 replicated copiesProvides full redundancy of Exchange roles on as few as two serversCapabilities of CCR and SCR combined into one platform

Simplified Mailbox High Availability and Disaster Recovery with New Unified Platform

DB1

DB3DB2

DB4DB5

Recover quickly from

disk and database

failures

Mailbox Server

DB1DB2

DB4DB5

DB3

Mailbox Server

DB1DB2

DB4DB5

DB3

Replicate databases to remote datacenter

Building A Building B

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Q&A

Unified Communications

Thank you for attending!

Email: nathan@clarinathan.co.uk