Intranet Case Studies

Intranet Case Studies

Toby Ward, CEO, Prescient Digital

#intranet2

@tobyward @intranet2

Twitter

Slides

www.Slideshare.net/Prescient

World Leading Intranet Experts

• 14 years of profitable history

• Dozens of Fortune 500 Clients

• World-Renown Thought Leaders; 200+ intranets

• Strategy, governance, design + implementation of intranets

• SharePoint experts > Social Business Interactive (SocialBiz.ca)

PrescientDigital.com

• Hundreds of articles

• Dozens of white papers & reports

• Dozens of case studies & videos

• Access to multiple social media channels

Intranet Insight > PrescientDigital.com

Case Study

Unisys

Approach

Common Knowledge and Information Base

Social Tools and Search Engine Capabilities

Geographies Organizations

Communities Team Rooms

Profiles/

Presence

Unified

Comms

Video &

Mobility

Enterprise

Wiki

Ad-hoc Discussion Groups

Explicit Knowledge Repositories

BlogsActivity

Feeds

Representative Knowledge Workers

Implicit Knowledge

Enterprise Collaborative Ecosystem

Search

© 2014 Unisys Corporation. All rights reserved

Knowledge ManagementPractices and Processes

We created a Social Business Ecosystem to

speed access to Knowledge and Expertise

© 2014 Unisys Corporation All rights reserved.

Technology Platform

Unified

Communications

Collaborative

Platform

Social Technology

Engines

Knowledge Mgmt

& Analytics

2010 > 2013


Inside Unisys

My Site Elements and

Enterprise Search are part of

an action bar that is persistent

across the company’s intranet.

Global Company News is

featured in main display

screen and allows for social

commenting.

Audienced “Regional” and

“Organization” news and

language translation

improves end user relevancy.

Leadership use of social

tools is evident through

featured blogs.

Video pod casts showcase

the latest news and activities

My Newsfeed roll-up will be

added in next release

providing tabs to toggle from

“My Country/Office”, “My

Organization” and “My

Network” views of Newsfeed

activities.

1

2

3

4

5

1

2

3

4

5

66

Sitrion Social Sites

1

2 3

4

“My Profile” makes it easy for

employees to build an individual

company presence and to “follow”

colleagues to quickly develop a

valuable social network.

About MeThis section provides a description of

“who I am and what I do” in my role

at Unisys

Ask Me AboutThis section showcases my areas of

expertise and is linked to search.

When colleagues ask question and

uses a #hashtag the topic, I am

notified.

KudosThis section allows employees to

recognize the valuable contributions

of others

Recent Activity Feed

My OrganizationThis section provides a view of

my peer colleagues, those to whom I

report and employees who report up

to me.

1

2

3

4

My Profile

55

Lync Presence, Newsfeeds and Blogs

My Newsfeed

The integration of “Lync”, “My

Newsfeed” and “My Blog” posts

provides a simple and more

transparent way for employees to

share and learn

• Post Questions & AnswersEmployees can pose and answer

questions within the newsfeed with

greater transparency and reach. The

use of hash tags directs questions to

experts who can then respond with the

right answer in a real time

environment.

• Filtered Newsfeed ViewingThis allows employees to view global

posts, or post made by colleagues

whom they are following or by

communities to which they are

subscribed.

• Add/Follow ColleaguesEnables employees to quickly build a

valuable network by following

colleagues and the information they

share in the newsfeed.

• Search & Join CommunitiesEmployees can search by topic to find

communities of interest or view a list

of recommended communities to join.

My Blog

1

2

3

4

1

23

4

Driving adoption

We recognized that our success would be dependent on Peopleand their willingness to adopt new behaviors

“The key to fueling the success of social knowledge sharing

is for employees to ‘be curious’ and ‘feel empowered’ to

openly and transparently share”– Ed Coleman, CEO Unisys


Social from the top-down

Active Leadership

Engagement

The Value of Unisys

Communities

The Power of

Networks and

Crowdsourcing

The use of Social Collaboration tools has become an intrinsic and integrated part of the Unisys culture and how we work


Measurable results

of our targeted employee user group (apprx. 16,000) have company profiles and a valuable network of colleagues to facilitate collaboration

of the total Unisys Global Employee population enabled Profiles and leveraged social tools

of Senior Leadership have active Profiles and use and promote social collaboration tools within their organizations

91%

78%

100%


Significant cost savings

Reduced Annual Costs

Conferencing Costs > $2 million

Employee ReimbursedVoice Expenses

$1 million

Outbound Calling > $1 million

Voice Infrastructure (PBX and Circuits) $1.2 million

Improved Business Outcomes

Improved User Productivity

Reduced Employee and Customer Contact Lookups times

Increased Employee Collaboration

Integrated click-to-call / IM improved real time connection and collaboration among globally dispersed workforce

Real-time customer response

Federated IM and Desktop Sharing improved customer satisfaction ratings

150% ROIin 24 months

Enterprise-ready Unified Communications is saving $5.2 million annually

E-mail, instant messaging, presence and conferencing: 22,000 users

Voice: 5,000 users

Profile: 150 locations globally / 9,000 home-based or mobile users

PBX: Replacement for 17 different PBX manufacturers


Case Study

IBM

Intranet

© 2014 IBM All rights reserved.

Digital Strategy for Employees: 3 E’s

1. Enable IBMers to have a Credible Digital Presence

2. Nurture Experts and Expertise

3. Grow their Eminence


The Digital IBMer Hub


Case Study

BT

BT Today

© 2014 BT All rights reserved.


BT Today – the facts

• 2,000 comments per month (90 comments per working day)

• From 1,500 individuals

• 6,000 individuals have commented on the site (7% of employees)

• 30-40k unique visitors daily (40-45% of employees)

• 275k page views per day (each person looking at about 8 pages).


According to 3,500 employees

• 85% satisfied/very satisfied with internal communications (63% in 2011)

• 4% dissatisfaction (21% in 2011)

• 50% employees think BT Today ‘essential’

• 67% have taken part in on-line conversation (9% in 2011)

• 87% use the intranet every day


Case Study

Cisco

Intranet home – Cisco Employee Connection

Cisco Directory

Over 6.5 million profile

views a month

Click to connect real-time

via Instant Message and

Phone

Mobile – Anywhere, Anytime, Any Device

BYOD, CYOD: Any Trusted Industry

standard Device

Global Service Provider Partnerships

Corporate and Personal Paid Plans,

Strong terms of Use

Other14,726 35,908 17,273 53632

-0.1%

Growth

-1.7%

Growth

1.2%

Growth

-11.3%

Growth

0.3%

Growth

78,733 43,2628,627

-1.4%

Growth

-0.1%

Growth

1.4%

Growth

69,544

Personally

Owned

Mobile

Devices

(BYOD)

130,622

Corporate

Provided

Laptops

(CYOD)

952

6.0%

Growth

Business Apps & Store – Transact from the Intranet

Cisco currently has 50+ internal

apps delivered through a

consolidated internal eStore.

Best of breed Native Apps & Responsive

Design

Cisco eStore as a catalog

of all Apps & services

Robust App Lifecycle, selection of

enterprise and Line of Business apps

Cisco Maps My Approvals CiscoTV

Video – Interactive, High Impact

Internal “YouTube-like” capabilities

via Cisco Show and Share

The majority of employees attend major

events via video

Cisco has over 80 internal live broadcasts per month!

Over 300 videos uploaded every month

12 broadcast quality studios around the

world and over 1,000 TelePresence units

Video conferencing is pervasive

throughout the organization

Emerging Trend: ConvergenceEmployee User Behavior Leads Future Architecture Design

Find Product

Information

Find People

Intranet Cisco.com

Publish Content

View News / Updates

Complete Tasks

(Tools/Apps)

Most Frequent Tasks1. Find Information

2. Find and Connect

with People

3. Use Tools / Apps

4. Consume News /

Announcements

5. Obtain Help/Support

Most Frequent Tasks1. Find Product Info

2. Consume News /

Announcements

3. Use Tools / Apps

4. Find Event Info

5. Find and Connect

with People

Source: Cisco Intranet

Employee Survey May 2014

Emerging Trend: ConvergenceWhy put your Intranet on your external website?

Enable employee advocacy

Improve employee

productivity and customer

service

Reduce duplication of content

Drive operational efficiencies

Case Studies

Also…

40

Key lessons

Executive support

Funding

Planning

Change management

A few steps…

www.PrescientDigital.com

43

The next webinar: Poll

A great case study

Intranet governance

Social intranet applications

SharePoint, SharePoint, SharePoint

Alternatives to SharePoint

Intranet Insight > PrescientDigital.com

www.IntranetGlobalForum.com

Questions?

[email protected]

www.PrescientDigital.com

www. IntranetBlog.com

Twitter: @TobyWard

416.926.8800

47

Toby Ward