Elijah Lovejoy

IT Architect, Cisco.com & Cisco IntranetOct 23, 2015

Convergence @ Cisco

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“Going forward, our new CEC will be my main platform for communicating with you. We’ve worked to streamline and simplify the CEC, and as we’re all moving fast, I hope you will use this to stay in tune with what’s happening at Cisco.”

– Chuck Robbins

Sept. 2015:• 4.2m page views• 103k unique visitors

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ConvergenceCloud & SaaSWhat’s Next: Collaboration

Agenda

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Convergence

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Why does Cisco have different platforms for internal and external sites?

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Partner & Sales resources

Integrated with other pre-sales content on www.cisco.com (login required)

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SalesConnect

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Employee connection is now one of six site areas

on www.cisco.com

(visible to employees only)

Quick Tasks for Employees

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Tues. Oct 15: 50k Visitors211K page views (178k home page views)

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People, Process & Platforms

• From 2 biz and IT teams to 1 of each• Single brand and governance for all web sites• From 2 web content management systems to 1

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Cloud & SaaS

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On Premise

• Web Content Management• Wikis• Email & Calendering• Case management tools

SaaS

• Box• Jive• Collaboration (Webex,

Spark)• HR Applications• SalesForce

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• Casual authoring• Groups• Blogs

Jive enables casual content creation

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Jive: 50k users every week &180k Documents created in under a year

January June Oct0

10000

20000

30000

40000

50000

60000

Documents Created / week Visitors / week

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Box

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Salesforce

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Collaboration

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Collaboration

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WebEx’s Business Day at Cisco

o Team Meetingso Large Online Events

o Customer Supporto Release Managemento Internal Priority Escalations

o Customer Meetingso Partner EngagementB2BB2E

Power Horse of ConC Conferencing850K Meetings / Month

Any Device

Content Focused Simple Schedule & Join Experience

Ops

43,000 Meetings / Day 172,000 Hours / Day 163,000 Attendees/ Day

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SalesForce.com IntegrationCase Study

Goal: Increase Virtual Sales productivity by tying calls to deals and open programs

Solution: Click to Dial with analytics using Jabber SDK

Adoption: 75K Calls per Month, 100% adoption by user population

Value Opportunity: $9M/year productivity savings

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Rich social platformEmbedded collaboration features• Click to Meet

(WebEx)• Click to Call

(video or voice / Jabber + UC)

• Click to IM (Jabber)

Social Collaboration with Jive

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Unlimited virtual rooms

Introducing Cisco Spark

Persistent and secure messaging and file sharing

Face-to-face meetings with screen sharing

Superior business-class experience

   

Making Teamwork Simpler.

The Cisco Spark™ application simplifies teamwork by making communication seamless. Send messages, share files, and meet with different teams, all in one place.

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ConvergenceCloud & SaaSWhat’s Next: Collaboration

Recap

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Ben Thompson, https://stratechery.com/2015/unicorns/

“the technology industry is on the verge of the plateau of productivity, a steady march to remake industry after industry”

Vipul: What?