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MOBILE CUSTOMER DISCOVERY Khamir Bhatia AUGUST 2010

In mobi customer presentation july 2010

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Page 1: In mobi customer presentation july 2010

MOBILE CUSTOMER DISCOVERY Khamir Bhatia

AUGUST 2010

Page 2: In mobi customer presentation july 2010

1. WHY MOBILE

2. WHY INMOBI

3. ADVICE AND AVOIDANCE

4. ???

TODAY’S4DISCUSSION

Page 3: In mobi customer presentation july 2010

WHY MOBILE1THE CONSUMER REVOLUTION

Page 4: In mobi customer presentation july 2010

PERFORMANCE

SEARCH800M

MEDIA’S HISTORICAL TRADE-OFF

CREATIVEIMPACT

WEB1.4B

PRINT500M

MOBILE2005

MOBILE900M2010

TV1.5B

Sources:1. eMarketer Q1 20102. comScore Media Metrix Q1 2010

Page 5: In mobi customer presentation july 2010

10x NEWSPAPERSOVER 2x TVNEARLY 3x THE WEB

GLOBAL MOBILE DEVICE SALES

800 MILLION PHONES ARE INTERNET ENABLED

Sources:1.eMarketer Q1 2010

1.5 bnTV Worldwide

1.4 bnInternet Users Worldwide

Daily newspapers Worldwide

480 mn

4 bnMobile phones worldwideHalf the population of the planet

Page 6: In mobi customer presentation july 2010

PERFORMANCE

SEARCH800M

CREATIVEIMPACT

WEB1.4B PRINT

500M

MOBILE2005

MOBILE800M2010

TV1.5B

MOBILE2015

~5 BILLION

THE MOBILE ADVERTISING REVOLUTION

Sources:1. eMarketer Q1 20102. comScore Media Metrix Q1 2010

Page 7: In mobi customer presentation july 2010

MOBILE

INTERNET

SEARCH

TV

RADIO

PRINT

REACH IMPACTCREATIVE

VIRAL PERFORMANCE

GOOD OK NOT SO GOOD

MEDIA PERFORMANCE COMPARISON

Page 8: In mobi customer presentation july 2010

STARTS ADOPTIONSTARTS ADOPTION

3G3GCREATES ADDICTION

INFLECTION POINTS

ARE BEING REACHED

IN ALL REGIONS

CREATES NEED

THE MOBILE REVOLUTION

Page 9: In mobi customer presentation july 2010

BY 2014, TOTAL MOBILE PHONE USERS WILL BE 6.5 BILLION WITH 2.75 BILLION (~43%) USING 3G

3G PENETRATION IS A KEY INFLECTION POINT, 2010 IS THE YEAR GLOBALLY

3G

+ U

SE

RS

(M

M) 3

G+

PE

NE

TR

AT

ION

Source: Morgan Stanley State of Mobile Nov 2009

Page 10: In mobi customer presentation july 2010

MOBILE WILL BE THE MAJORITY OF CONSUMER CONSUMPTIONM

ON

TH

LY

PA

GE

VIE

WS

(M

M)

DEVELOPED MARKET CASE STUDY: JAPAN

Source: Morgan Stanley State of Mobile Nov 2009

Page 11: In mobi customer presentation july 2010

WHY INMOBI 2WE’VE SEEN THE PRESENT

Page 12: In mobi customer presentation july 2010

THE LARGEST INDEPENDENT MOBILE AD NETWORK

Funded by Kleiner Perkins Caufield & Byers and Sherpalo Ventures.

ESTABLISHED GLOBAL MOBILE PLAYER

150+ EMPLOYEES PROVIDES LOCAL SUPPORT

WE’VE SEEN THE PRESENT

San Francisco, Singapore, London,Japan, India,South Africa

Over 21.2 Billion impressions monthly

in 115 countries.

MOBILE EXPERTISE MATTERS

Mobile is the ONLY screen in emerging

markets. We started there and are here

now.

THE INMOBI STORY

Page 13: In mobi customer presentation july 2010

RAPID GLOBAL EXPANSION

420 MILLION

20.3 BILLION

MONTHLY IMPRESSIONSJANUARY 09- TODAY-

ADVERTISERSJANUARY 09-TODAY-

100

2000PUBLISHER PARTNERSJANUARY 09-TODAY-

500

5,000 OFFICES

JANUARY 09-TODAY-

3

7COUNTRIESJANUARY 09-TODAY-

8

115

Page 14: In mobi customer presentation july 2010

WHO WE ARE

THE MOBILE ADVERTISING

PAST…NOT USTHE MOBILE ADVERTISING

PRESENT AND FUTURE

Page 15: In mobi customer presentation july 2010

A SELECTION OF PARTNERS

PLUS DOZENS OF TIER ONE APPS

Page 16: In mobi customer presentation july 2010

Yamaha FZ-16

04/18/23 16

Objectives•Build brand recall of the brand•Drive purchase intent of FZ-16 model Yamaha bikes•Target young males with high probability of purchase intent

Solution•Provide multiple methods to learn more about FZ-16 improving interest and increasing brand recall •Free wallpaper downloads of FZ-16 images •Video landing page featuring TV commercial•Viral video sharing of review videos by owners of the bike

Page 17: In mobi customer presentation july 2010

Yamaha FZ-16

04/18/23 17

Key Results•Average CTR of 1.3% with peak of 6.6.% CTR for banner ads•Of the users that clicked through

• TV commercial downloads 9.5%• Review videos downloaded 6%• Stores located 6.8%

Page 18: In mobi customer presentation july 2010

Reebok - Premier League

04/18/23 18

Objectives•Increase publicity of brand and associate it with creativity and innovation•Drive up purchase intent of merchandise

Solution•Wallpaper downloads of jerseys which could be sent to friends to show team support •Gift A Jersey option and Refer A Friend to drive more engagement with other users

Page 19: In mobi customer presentation july 2010

Reebok - Premier League

04/18/23 19

Key Results•Of the users that clicked through

• Jersey wallpapers downloaded 53%• Other wallpapers downloaded 41%• Stores located 14.6%• SMS sent 1.8%

Page 20: In mobi customer presentation july 2010

SOME OF THE BEST COMPANIES OF INTERNET ERA REACHED ABOUT 40-50 MILLION USERS IN ABOUT 20Q; FB REDEFINED THAT!

Use

r R

each

(M

M)

PERSPECTIVE ON OUR GLOBAL REACH

Page 21: In mobi customer presentation july 2010

IN JUST 9QS, INMOBI’S OBTAINED THE SAME REACH FACEBOOK ACHIEVED IN 20Qs

Use

r R

each

(M

M)

MUST BUY GLOBAL REACH

Page 22: In mobi customer presentation july 2010

185 MILLION CONSUMERS;

2.3 BILLION IMPRESSIONS MONTHLY

2.5 BILLION IMPRESSIONS

2.8 BILLION IMPRESSIONS

1.8 BILLION IMPRESSIONS

11.5 BILLION IMPRESSIONS

514 MILLION IMPRESSIONS

700 MILLION IMPRESSIONS

Page 23: In mobi customer presentation july 2010

IN-BANNER SEARCH

REACH WITH IMPACT

LOCAL SEARCH

EXPANDABLE

VIDEO

FULL SCREEN

Page 24: In mobi customer presentation july 2010

24

Contextual

Country

City

Carrier

Handset

Demographic

OS

Time of Day

That’s 1.17e+19

targeting options

Millions of targeting options exist.

Page 25: In mobi customer presentation july 2010

WE PROVIDE YOU CONTROL OVER YOUR PERFORMANCE

REAL TIME, AUTOMATED, 24/7 REPORTING

Page 26: In mobi customer presentation july 2010

How It Works

ADROIT™ TRACKS ROI BY CREATIVE

Page 27: In mobi customer presentation july 2010

INMOBI ADVANTAGES

ALL WITH AN ETHOS OF SUPPORT & PARTNERSHIP

WHAT MAKES US DIFFERENT – In a nutshell

Page 28: In mobi customer presentation july 2010

Advice & Avoidance 3MAKE THE MOST YOU CAN

Page 29: In mobi customer presentation july 2010

9,000 DEVICES GLOBALLY

FOCUS ON YOUR ADS; LET AD NETWORKS WORRY ABOUT TARGETING IT

Page 30: In mobi customer presentation july 2010

TARGETING

THINK CONSUMER NOT PLATFORM

Page 31: In mobi customer presentation july 2010

OUR MOBILE TECHNOLOGY EXPLAINED:

USER KNOWLEDGE

CONSUMER TARGETS

Page 32: In mobi customer presentation july 2010

CONSUMER TARGETS

1. TARGET WITH YOUR KNOWLEDGE OF THE CUSTOMER

TARGET WHO WE KNOW FOR SURE.

Page 33: In mobi customer presentation july 2010

TARGET WHO WE KNOW FOR SURE.

TRACK FEEDBACK AND OBTAIN MORE DATA.

CONSUMER TARGETS

2. SERVE ADS TO OBTAIN ANONYMOUS USER DATA

Page 34: In mobi customer presentation july 2010

CONSUMER TARGETS

3. SMART MATH MODELS OTHERS LIKELY TO FIT YOUR TARGET

MODEL CONSUMERS WHO FIT THE TARGET.

TARGET WHO WE KNOW FOR SURE.

TRACK FEEDBACK AND OBTAIN MORE DATA.

Page 35: In mobi customer presentation july 2010

CONSUMER TARGETS

4. COMBINE THESE LOOK-ALIKE MODELS WITH OUR SCALE

MORE FEEDBACK AND MORE DATA…

MODEL CONSUMERS WHO FIT THE TARGET.

TARGET WHO WE KNOW FOR SURE.

TRACK FEEDBACK AND OBTAIN MORE DATA.

Page 36: In mobi customer presentation july 2010

5. MOBILE CUSTOMER DISCOVERY

CONSUMER TARGETS

MORE FEEDBACK AND MORE DATA…

MODEL CONSUMERS WHO FIT THE TARGET.

TARGET WHO WE KNOW FOR SURE.

TRACK FEEDBACK AND OBTAIN MORE DATA.

Page 37: In mobi customer presentation july 2010

SALES &

TARGETED

REACH

CUSTOMER DISCOVERY

YOUR TARGET

1. MAINTAIN TARGETED REACH

2. DISCOVER NEW SEGMENTS

BENEFITS: TWO OPTIONS

OTHER NETWORKS

YOUR TARGET

Page 38: In mobi customer presentation july 2010

Targeting Is A Guideline, Not A

Rule. Retain the Value of Mobile.

Page 39: In mobi customer presentation july 2010

Media planning is an indirect science.

Page 40: In mobi customer presentation july 2010

Most media are a one-to-many approach.

Page 41: In mobi customer presentation july 2010

Mobile is a one-to-one advertising technology.

Page 42: In mobi customer presentation july 2010

We Learn On Our Dime, Not

Yours. Brand Impact is Free of Charge.

Page 43: In mobi customer presentation july 2010

Avera

ge D

elt

as

*SOURCE: Dynamic Logic Mobile Campaign AveragesCourtesy: Milward Brown

Mobile Averages

Internet Market Norms

Ave

rag

e D

elta

sMOBILE IMPACT ON BRANDS

Page 44: In mobi customer presentation july 2010

PROTECTING THE CONSUMER EXPERIENCE IS KEY

ServerServer

Server

Page 45: In mobi customer presentation july 2010

SUCCESSFULLY SERVING ~ 5,000 ADS PER SECOND GLOBALLY INMOBI: DECISIONS IN < 20 MILLISECONDS THEM: SLOW, RULE-BASED, UNSCALABLE

MALE

AGE 28

SPORTS

DATA

IPHONE

DATA

DATA

DATA

DATA

MALE ?

AGE 25 TO 34 ?

IPHONE USER?

SPORTS?

SINGAPORE?

??

NEW YORK

Page 46: In mobi customer presentation july 2010

MEASUREMENT

TAKE CONTROL OF PERFORMANCE

Page 47: In mobi customer presentation july 2010

THE $6b BIRTH OF THE INDUSTRY: 2005 TO 2009

PUSH BASED SMS & TEXT MAINLY CONTENT PLAYERS MARGINAL CREATIVE IMPACT

Page 48: In mobi customer presentation july 2010

THE $40bMOBILEAD LIFECYCLE:2010TO 2013MATURING TECHNOLOGY ENGAGING CREATIVE COMBINED WITH DATA

Page 49: In mobi customer presentation july 2010

CREATING CREATING DATA INPUTS DATA INPUTS IS THE KEY. IS THE KEY.

CREATIVE CREATIVE WHICH ADS ARE WHICH ADS ARE

WORKING?WORKING?

WHAT IS THE RESPONSE?WHAT IS THE RESPONSE?

MEASUREMENTMEASUREMENT WHAT CAN I LEARN WHAT CAN I LEARN

(E.G.MORE DATA)? (E.G.MORE DATA)?

AD SERVINGAD SERVING

TARGETING TARGETING WHO IS TYPICALLY MY WHO IS TYPICALLY MY CUSTOMER?CUSTOMER?

AD NETWORKS LOOK LIKE FOUR DISCONNECTED FEATURE SETS TODAY

Page 50: In mobi customer presentation july 2010

CONNECT CONNECT THEM TO ONE THEM TO ONE

ANOTHER ANOTHER

CREATIVE CREATIVE WHICH ADS ARE WHICH ADS ARE

WORKING?WORKING?

WHAT IS THE RESPONSE?WHAT IS THE RESPONSE?

MEASUREMENTMEASUREMENT WHAT CAN I LEARN WHAT CAN I LEARN

(E.G.MORE DATA)? (E.G.MORE DATA)?

AD SERVINGAD SERVING

TARGETING TARGETING WHO IS TYPICALLY MY WHO IS TYPICALLY MY CUSTOMER?CUSTOMER?

Page 51: In mobi customer presentation july 2010

CREATE A CREATE A REAL-TIME REAL-TIME FEEDBACK FEEDBACK

LOOPLOOP

CREATIVE CREATIVE WHICH ADS ARE WHICH ADS ARE

WORKING?WORKING?

WHAT IS THE RESPONSE?WHAT IS THE RESPONSE?

MEASUREMENTMEASUREMENT WHAT CAN I LEARN WHAT CAN I LEARN

(E.G.MORE DATA)? (E.G.MORE DATA)?

AD SERVINGAD SERVING

TARGETING TARGETING WHO IS TYPICALLY MY WHO IS TYPICALLY MY CUSTOMER?CUSTOMER?

Page 52: In mobi customer presentation july 2010

OPTIMIZE OPTIMIZE BASED ON BASED ON RESPONSERESPONSE

CREATIVE CREATIVE WHICH ADS ARE WHICH ADS ARE

WORKING?WORKING?

WHAT IS THE RESPONSE?WHAT IS THE RESPONSE?

MEASUREMENTMEASUREMENT WHAT CAN I LEARN WHAT CAN I LEARN

(E.G.MORE DATA)? (E.G.MORE DATA)?

AD SERVINGAD SERVING

TARGETING TARGETING WHO IS TYPICALLY MY WHO IS TYPICALLY MY CUSTOMER?CUSTOMER?

Page 53: In mobi customer presentation july 2010

AN AN INTEGRATED, INTEGRATED,

SELF-LEARNING SELF-LEARNING NETWORKNETWORK

YOUR MEDIA EXPERTISE, OUR TECHNOLOGY

CREATIVE CREATIVE WHICH ADS ARE WHICH ADS ARE

WORKING?WORKING?

WHAT IS THE RESPONSE?WHAT IS THE RESPONSE?

MEASUREMENTMEASUREMENT WHAT CAN I LEARN WHAT CAN I LEARN

(E.G.MORE DATA)? (E.G.MORE DATA)?

AD SERVINGAD SERVING

TARGETING TARGETING WHO IS TYPICALLY MY WHO IS TYPICALLY MY CUSTOMER?CUSTOMER?

Page 54: In mobi customer presentation july 2010

TARGETING CHANGE DATA FEEDBACK LOOP INTRODUCED

ROI Optimization: The CreativeADROIT™ ACHIEVED ~40% REDUCTION IN CPAC

ost

Pe

r S

ub

scrip

tion

Page 55: In mobi customer presentation july 2010

Mobile generates millions of targeting, creative, and

measurement options. No Dumb Beacons.

Page 56: In mobi customer presentation july 2010

WORKING TOGETHER

WE MAKE IT EASY TO TRY

Page 57: In mobi customer presentation july 2010

TRIAL CAMPAIGNS

INMOBI SUPPORT

Page 58: In mobi customer presentation july 2010

IN CLOSING 4CAREER COUNCELLING

Page 59: In mobi customer presentation july 2010

THE FIRST MOBILE ENTHUSIAST - JOHN WANAMAKER

“HALF THE MONEY I SPEND ON ADVERTISING IS WASTED; THE TROUBLE IS I DON'T KNOW WHICH HALF.”

JOHN WANAMAKER

1838 -1922

Page 60: In mobi customer presentation july 2010

JOHN DIDN’T HAVE IT SO BAD?

Page 61: In mobi customer presentation july 2010

MOBILE TECHNOLOGY WILL HELP

Page 62: In mobi customer presentation july 2010

MOBILE TECHNOLOGY WILL HELP

Mobile

Page 63: In mobi customer presentation july 2010

MOBILE TECHNOLOGY WILL HELP

Mobile

Mobile

Page 64: In mobi customer presentation july 2010

MOBILE TECHNOLOGY WILL HELP

Mobile

Mobile

Mobile

Page 65: In mobi customer presentation july 2010

Understand Mobile and Leverage it’s Revolutionary Technology.

Job Security.

Make John proud. Be one of the people that knows which half.

Page 66: In mobi customer presentation july 2010

THANK YOUMOBILE CUSTOMER DISCOVERY

Khamir Bhatia