Lorry from DC arrived

Check DO,SO & Outlet Code

CORRECT REJECT

Check Return Seal

RETURN SEAL

Return Process

Take picture of Seal

Break the Seal

Take picture carton arrangement

IF any damage

Discrepancy

Start Unloading Continue…

No

Yes

Yes

Refer page 4

Refer page 3

Refer page 5

NO

IF, Seal Spoiled

Refer page 13

1

IF any damage

while unloading

Discrepancy Report

Load Return Items

Take Picture return item, Driver Area,

No. Plate

Seal the lorry

Documentation Sign & Chop

Detail Checking with Simple DO

Discrepancy Report within 24

hours

Yes Refer page 5

REFER PAGE 11 & 12

REFER PAGE 9

IF, there is a excess or short carton qty,

driver need to verified by initial

beside amend Total Quantity

2

Bring out all return items

Count and verified total carton of

return item

Both BIC and Driver must verified for the total cartons by signing

the SUMMARY RETURN

Take picture for total carton of return items

Return Process

- Must attached together with Sales Order - Refer page 6 & 7

3

Load Number

and Outlet Code Must

Correct

Delivery Order (DO)

4

5

Summary Return

6

Summary Return

7

Photos of Discrepancy Items

Extra Items

Dented Items

Damage Items

Spoiled Item

8

Simplified Delivery Order (DO)

Data

SKU SKU Description Sum of (EA) Sum of (CS)

A0395817-01 1 MALAYSIA DISHWASH LIQUID 900ML-LIME 48 4

A0395827-01 1 MALAYSIA DISHWASH LIQUID 3L-LIME 24 4

A0450159-02 DYNAMO DETERGENT LIQUID 4.4KG-REGULAR 12 4

A0000030-02 DAIA SOFTENER REF 2L-LAVENDER 18 3

A0290445-02 BIO ZIP DETERG PWD 2.5KG-OR 24 3

A0290445-03 BIO ZIP DETERG PWD 2.5KG-COLOUR 24 3

A0377069-01 FITTI BASIC DIAPERS JUMBO L60-L 9 3

A0395819-01 1 MALAYSIA SHOWER CREAM 1000ML-GOAT 36 3

A0395824-01 1 MALAYSIA BLEACH 1L-REGULAR 36 3

A0395826-01 1 MALAYSIA FACIAL TISSUE 80S X 4 BOX 60 3

A0395829-01 1 MALAYSIA FLOOR CLEANER 2L-LAVENDER 18 3

A0395897-01 1 MALAYSIA B DIAPERS ECO LGUARD JUMB L72 12 3

A0000043-01 DAIA DETERG PWD BOX 2.5KG-FLORAL 10 2

A0004626-01 AURAT FOREARM GLOVE AR-0134-1 24 2

A0096166-01 TENA VALUE ADULT DIAPERS M10 16 2

A0118112-03 FRUISER S/CREAM 1000ML-GOATS MI 24 2

A0223080-01 JOHNSONS BABY BATH MILK 2X600ML REF 12 2

A0233063-01 DAIA DETERG PWD POUCH 2.5KG-FLORAL 12 2

A0289030-02 BIO ZIP DETERG PWD 800G-COLOUR 40 2

A0290445-04 BIO ZIP DETERG PWD 2.5KG-FLORAL 16 2

A0375324-01 PET PET DIAPERS MEGA M80 6 2

A0395814-02 1 MALAYSIA DETERGENT LIQUID 2KG-ANTIBACT 12 2

A0395819-02 1 MALAYSIA SHOWER CREAM 1000ML-S/FLOWER 24 2

A0395821-01 1 MALAYSIA DISHWASH PASTE 400G-LIME 48 2

A0395828-01 1 MALAYSIA TOILET TISSUE 200S X 10R 20 2

A0395830-01 1 MALAYSIA DISHWASH PASTE 1KG-LIME 32 2

A0450156-01 DYNAMO DETERGENT LIQUID 4.1KG-ANTIBAC 6 2

A0000005-01 AMBI PUR MINI FRESH 4.5ML-OXYGENSM 12 1

A0000005-02 AMBI PUR MINI FRESH 4.5ML-SUNBEAM 12 1

9

GRR IBT PROCEDURE

LOAD NO.

MUST CHOP & SIGN WITH DIFFERENT PERSON 10

REMARK : DISCREPANCY (DATE)

TOTAL CARTON

DOCUMENTATION

11

DOCUMENTATION

12

DOCUMENTATION

Seal Summary shows Availability to do return

13