five one two Digital Limited - company credentials pack

© five one two 2012

Credentials

January 2013


About us

Formed from the fusion of creativity and technology

Designed to fit a gap in the market for clients looking for an enterprise level solution but needing a more cost effective approach

Distributed development provides highly scalable and specialised resources (over 65 regular developers)

We believe in doing things better


Founding partners

Rob Lendon, BA (Hons)

Rob's background is in the operations of some of the largest digital agencies in the world such as Sapient and Five by Five. His focus ensures we deliver solutions that are creative and highly usable. He has worked with such brands as Adidas, Bacardi, Sony, Electronic Arts, RBS, Times Online, the BBC and Sky.

Chris Goodall, BSc (Hons), CEng, MIET, CSM

Chris' background is in delivering global enterprise level software solutions gained during his time with IBM, UBS Investment Bank, Citigroup and his own established software consultancy which he formed in 2003. His focus ensures that we deliver technically robust enterprise level solutions.


Our approach

Perfect balance of user centred design and software development

User centred design process

Technology agnostic

Agile methodologies

Establish partnerships with clients not just one off engagements

Open, honest and clear

Flexible contracts, fixed price or time and materials


Our services

Consultancy

Business analysis

Market research

User experience and interface design

Technical advice

Software development

E-commerce and sales order processing

Bespoke business critical systems

Web development

Mobile applications

Secure hosting and ongoing support


Technical skillsWe’re technology agnostic, meaning we can provide the right solution for your requirement.

Development technologiesJava Enterprise

Microsoft .NET (C#, ASP.NET & VB.NET)

PHP

Ruby on Rails

Adobe AIR

Mobile (iPhone, BlackBerry, Symbian, Android, J2ME and Windows Mobile)

Partners

DatabasesMySQL

MS SQL Server

Oracle

Sybase


What our clients say...“five one two have successfully delivered eFlorist – a cutting edge sales order processing system that is critical to the success of our business and that of the daily operations of our member florists. With a customer network of over 1,500 florists, dependent upon this web based system, this was a high risk and challenging project that started in January and successfully went live 5th October 2009. We engaged five one two with this key business project following a competitive tender process with vendors which included IBM. five one two have delivered a robust enterprise system and ongoing support SLAs at a cost effective price and which gives us a market leading platform to aggressively expand our business. We look forward to a continued business partnership as we embark on the next phases of eFlorist development, international roll-out, mobile e-commerce and innovative web based solutions for our industry.”

Ian Brett, Managing Director, eFlorist

“Since rolling out the system the internal overheads have been reduced by half”

Stuart Childerley, Operations Director, ICE


Some examplesof our work...


ICE Service management system

Leading supplier of commercial cleaning equipment and maintenance services to clients including John Lewis, Waitrose, B&Q, Sainsbury, Tesco and M&S.

The brief

Reduce internal overhead by removing manual intervention in the reporting of faults and allocation of engineers

Optimise the ongoing management of faults through to resolution

Provide clients with an automated fault management solution

Capture and analyse data for reporting


Solution

Fault reporting and management system for customers, head office and engineers.

Mobile portal for engineers to report on the status of jobs, diagnose faults and order parts in real-time.

Administrative system for ICE internally provides them with a dashboard to monitor performance and tools to manually optimise the workflow.

Implementation of an asset management system.

Fully comprehensive and flexible reporting module allows ICE to view and analyse any element of the workflow.



Results

Time spent managing the reporting, allocation and handling of faults within ICE has reduced by half.

Since deploying the system and marketing it to clients ICE have seen a significant increase in new clients.

Intelligence gathered from reporting has identified a range of improvements that have subsequently been made across the business.


Teleflorist ecommerce site

The largest florist membership network in the UK. They provide relay facilities both nationally and internationally to their network of member florists as well as selling direct to the consumer through their web site and call centre.

The brief

Increase conversion rate

Maximise the potential of the online channel

Increase repeat customers

Position Teleflorist as a progressive consumer brand


Solution

Our initial research was broad and covered user testing, call centre listening as well as spending time observing purchasing behaviour in florists and supermarkets.

We performed iterative prototyping and interviews with customers to refine the interface and establish the most effective solutions.

We developed complete wireframes for the consumer site along with visuals for the look and feel.




Results

An interim solution based on these designs has been implemented internally.

This interim solution based upon our results achieved a 100% increase in conversion rates overnight.


eFlorist Sales order processing system

Largest florist membership network in the UK providing relay facilities both nationally and internationally to their network of member florists as well as selling direct to the consumer through their web site and call centre.

The brief

Redevelop existing member to member order relay system

Provide local sales order processing functionality

Create a florist community and knowledge sharing platform

Provide florists with a valuable tool that enhances the operation of their business


Solution

We developed a portal for florists to manage the day to day operations of their business. This allows them to manage events, orders and deliveries.

Development of a CRM facility for florists to track the purchase history of their customers and provide marketing opportunities.

Creation of a delivery area mapping tool and route planning system for deliveries.

Community features with forums, blogs and wikis which both build the community and provide knowledge management and peer support.

A complex sales order processing system has been developed allowing orders to be entered for local, national and international delivery.




Results

After going live in May 2009, feedback from all sectors in the industry has been extremely positive.

Member call centre support has reduced by 50%.

The industry peaks of Valentines and Mother’s Day performed faultlessly (these represent a tenfold increase in orders through the system).

eFlorist have been bought out by Euroflorist, the largest relay organisation in Europe and we are now deploying the system across Europe.


ICAP BlackBerry price feed

ICAP is the world’s largest interdealer broker. They operate in 32 countries and are active in the wholesale markets in interest rates, credit, commodities, FX, emerging markets, equities and equity derivatives.

The brief

Provide access to real-time pricing data for internal traders and ICAP clients.

BlackBerry application must provide compatibility for older operating systems back to V4.5.


Solution

Bespoke application for BlackBerry devices.

Compatible with all devices such as Bold, Curve, Pearl, Touch and Storm and supporting V4.5 of the OS and above.

Integration with backend pricing server at ICAP providing real-time streaming stock prices.

Innovative features such as favourites and dashboard screen which provide automated functionality with the option to override for more advanced users.

Full customisation is available to the user over what details they see. ICAP provide individual access rights.



Results

The application has been reviewed by RIM as a partner to ICAP and been given high praise.

Phase 2 is being planned already with richer features such as charting and real-time analytics. Also being deployed to other platforms including iPad and iPhone.


Wiggle Various site developments

Wiggle is the largest retailer of cycling and triathlon products in the UK and a significant presence internationally. They are an online only retailer and have developed their own product lines for clothing and specialist bikes.

The brief

We have worked on a variety of briefs and solutions for Wiggle.


Solutions

Verenti product site to establish brand presence for new sportive range.

UX project looking at usability and optimisation of the site.

Separate UX projects looking at specific territory requirements such as Japan.

Blog for athletes to communicate to followers and strengthen brand presence.

Intranet development for HR.




Results

Blogs are being implemented globally in territories.

Verenti site has won an Oracle Retailer of the year award.

UX work is being implemented into the site over the next year.

Territory sites are being set up based upon the international UX work.

Intranet is currently in development.


Why work with us?

We are cost effective and offer competitive rates.

Bespoke development allows us to cater for diverse business requirements and support integration with existing systems.

Exceptional user experience and design.

We care, we’re a smaller company and we take a partnership approach with all of our client’s business .

We are dependable, we stand by our software with 24x7 support and maintenance agreements.


Any questions?