eG Enterprise Citrix XenDesktop Monitor Product Tour

PresenterBala Vaidhinathan | CTO | eG Innovations

Performance Monitoringwith eG Enterprise for

Citrix XenDesktop

© eG Innovations, Inc | www.eginnovations.com

Moderator

Holger SchulzeVP MarketingeG [email protected]


Webinar Agenda Key requirements for Performance

Management How can eG Help? Live Tour with Best Practices Q&A


Logistics Please submit your questions at any time

during the webinar using the questions panel on the GoToWebinar client.

This webinar is being recorded. You will receive a link to the recording in a few days.

A copy of the slides is available on SlideShare:http://www.slideshare.net/eginnovations/

http://www.slideshare.net/eginnovations/




Audience Poll

What are your biggest management challenges with Citrix XenDesktop ? User Experience issues Lack of integrated console - Too many tools and

screens to log into for troubleshooting Takes too long to troubleshoot problems Lack of true End to End visibility No correlation or root cause analysis


Today’s Presenter

Bala VaidhinathanCTOeG [email protected]


Performance Managementfor Citrix XenDesktop

Virtual DesktopsDelivers virtual desktops to any user on any

device, anywhere.

Infrastructure ComponentsProvide foundational services

including storage, networking, computing, applications, desktops, etc.

Virtual Desktop Platform Orchestrates infrastructure components

to deliver virtual desktop service to users.

Desktop Virtualization Components

EndUsers

Net

wor

k

Stor

age

Infr

a Ap

ps

Virt

ual.

Des

ktop


The “It’s Not Me …!” Syndrome

End User

Client Admin

LAN Admin

Firewall admin

Server admin

Virtualization admin

Domain admin

ERP Admin Sys admin ApplicationAdmin

The serveris working

OK

No othercomplaints

All lights Are green

We don’t see anything

wrong

Database Admin

Hey, this is not working

VMs are lightly loaded

EverythingIs OK

Not ourproblem

Looks fine Not mine

either

Talk tothe other

guys

Citrix Service Manager


Network Web onXenServer

Active DirectorySQL

XenApp onVMware ESXZDC on

VMware ESX

License Server

Profile Server

EnterpriseApps

vCenterOracle

Client

SANSwitch

Citrix performance tools are focused on the Citrix tiers

Limited visibility into other parts of the infrastructure

This makes it hard to diagnose non-Citrix related issues that impact desktop service delivery – yet Citrix gets blamed

ZDCXenApp

License Server

What Citrix EdgeSight/Director Shows



Active DirectorySQL

XenApp onVMware ESXDDC

VMware ESX

License Server

Profile Server

EnterpriseApps

vCenterOracle

Client

SANSwitch

In Summary: Today’s Gap

EndUsers

Net

wor

k

Stor

age

Infr

a Ap

ps

Virt

ual.

Des

ktop

Infrastructure Components

VirtualDesktopPlatform

Little/no visibility end-to-end; forecasting, bottleneck analysis capability

No ability to troubleshoot virtual desktop slowness across tiers

No visibility into operational state of the service or to triage a problem

The Solution: Intelligent Performance Management

Infrastructure PerformanceUtilization levels of CPU, memory, disk, workload on each element – IOPS / Requests / Bandwidth.

Platform PerformanceConnections, resources, failed desktops, users

Service PerformanceUsers, Applications, Sessions, Incidents, Latency. End

UsersN

etw

ork

Stor

age

Infr

a Ap

ps

Virt

ual.

Des

ktop

Infrastructure Components

VirtualDesktopPlatform

Deep end-to-end performance visibility; forecasting, bottleneck analysis capability

Ability to troubleshoot virtual desktop slowness across tiers

Full visibility into operational state of the service to triage a problem



Active DirectorySQL

XenApp onVMware ESXDDC on

Hyper V

License Server

Profile Server

EnterpriseApps

vCenterOracle

Client

eG Enterprise – How Does It help?

SANSwitch

Complete visibility – every layer, every tier!


Performance Assurance With eG Enterprise

Automated

Diagnosis

User Experienc

e Manageme

nt

Right-Sizing & Capacity PlanningPre-

emptive Alerting

TotalPerforman

ce Visibility

End UserExperience

StorageConnection

Brokers

Profile Servers

Network

Applications

Virtualization

InfrastructurePerformance

ServicePerformance

Online Banking

Accounting

Trading

Patient records

. . .

eG Enterprise


How does eG’s Intelligent XenDesktop Performance Management help you?


Monitor XD Service, not

Silos

Deep

Visibility into

Sessions

XenDesktop Performance Management Best Practices

Right-Size for Great

ROI

Monitor Users,

Not Just VMs

Preemptive Detection & Alerting


Xenapp is slow

XD is not working

VDI freezes often

Users care about the “service”

The CPU usage ofthe VMware servers

is ok.

The DNS servers areresponding well to

queries.

IT operations teams focus on infrastructure silos

This disconnect is a threat to the success of transformational IT initiatives & the promise of agility, scalability, and cost savings!

The User / IT Management Disconnect

Manage the XD Service, Not Silos Monitor XD Service, not

Silos


Focus on the Root-Cause, Not Effects

Without root-cause diagnosis, you have no idea where the problem lies

With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.

All the problems appear to be equally important.

The root-cause of the problem

The effects of the problem


The Result

Citrix Service Manager

Helpdesk



Silos

Deep

Visibility into

Sessions



ROI

Monitor Users,

Not Just VMs



Analyze the Past

Review past incidents


Analyze the Past

Analyze which tier is the

bottleneck


Analyze the Past

Review how to avoid performance issues

Citrix Architect


Optimize the Present

A few of the servers are handling most of

the sessions

Citrix Architect


Forecast the Future

Memory bottleneck preventing addition of

more Desktops

Citrix Architect


Forecast the Future

Predicted FUTURE performance based on

the past

Citrix Architect



Silos

Deep

Visibility into

Sessions



ROI

Monitor Users,

Not Just VMs




Broad Coverage Deep Insights

- LUN queue length

- VM CPU Ready

- TCP Retransmissions

- Memory leaks

- Profile sizes

VirtualPhysical

Cloud

Storage Application

NetworkDatabase

Virtualization

It is important to have the right metrics

Look for domain expertise in VDI, collect the right metrics.Otherwise, it will be a case of “Garbage in, Garbage out”!


Auto-Baseline Key Metrics

Preemptive detection & alerting lets administrators see and fix problems before users notice

• Auto-compute time-of-day baselines• Alert administrators when metrics violate baselines


A Preemptive Alerting Example A Real-World Scenario:

The domain server goes down, pulling down the VDI service. Why?

eG’s alarm history provides a clue …

The domain server has failed and rebooted.

5 hours earlier, eG has alerted about an issue!


A Preemptive Alerting Example

eG’s In-N-Out monitoring of the VM on which

AD is running provides further insightsThe Client/Server Run-Time Subsystem (csrss) is a critical Windows process responsible for console

handling and GUI shutdown.

The csrss process in the VM is leaking OS

handles!



Silos

Deep

Visibility into

Sessions



ROI

Monitor Users,

Not Just VMs



Deep Visibility Into Sessions• The Outside view shows the portion of physical

resources used by each VM (CPU, disk, memory)

• Provided by the virtualization hypervisor

• Useful for capacity planning and identifying certain VM issues

• Does NOT show why a VM is consuming resources

Reso

urce

s of

the

Phys

ical M

achi

ne

0

100%

VM1 15%

VM2 25%

VM3 20%

VM432%

0

100%

Reso

urce

s of

the

Phys

ical M

achi

ne

VM1 15%60% 10%

VM2 25%10%

45%

5%30%

VM3 20%25% 60%

VM4 32%12%20%

40%

Apps inside a VM

• The Inside view shows the portion of resources allocated to a VM that are used by each application and each user of the VM

• Provided by the guest OS (for Windows: WMI)

• Useful for user load balancing, identifying guest OS issues, misbehaving applications, and unauthorized user activities

• Does show why a VM is consuming resources, accelerates fix

Deep

Visibility into

Sessions


CPU usage inside a

virtual desktop is high

Deep Visibility Into Sessions

Deep Visibility

into Sessions


The top CPU process is Windows Media Player. The user is watching a

movie

Deep Visibility Into Sessions

Deep Visibility

into Sessions

Accelerate problem resolution by understanding why a VM is consuming resources.


ROI of XenDesktop Performance Management

• Reduce downtime• Increase application availability• Boost user experience

Boost User Satisfaction

& Productivity

• Simplify, automate & accelerate diagnosis & troubleshooting

• Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment

Reduce Infrastructure Cost & Avoid Cost Overruns

• Accelerate deployments & rollout• Reduce risk, deliver successful projects

& peace of mind

Deliver Projectson Time, on Budget,

on Target


EG Enterprise Architecture

TRENDS ANALYSIS

AUTODISCOVERY

DATA ANALYSIS

MULTI-PHASE CORRELATION

SERVICE LEVELAUDITS

SERVICE MONITORING

REAL-TIMEALERTS

SINGLE CLICKDIAGNOSIS

MULTI-LEVELDIAGNOSIS

100% WEBINTERFACE

AUTOTHRESHOLDING

PROBLEM MANAGEMENT

eG Manager

PERSONALIZEDVIEWS

CENTRAL CONFIGURATION

ANY WHERE MONITORING

NMS INTEGRATION

eG Console

ADVANCED REPORTING

CONFIG CHANGE

CONTROL ACTIONS

INTEGRATIONCONSOLE

eG Plugins

Services, Systems, Applications and Networks

AGENTLESSMONITORING

MULTI-LOCATIONTESTING

eG MonitoringSINGLE AGENTMONITORING

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Why eG Is Future Proof

Server Virtualization

Desktop VirtualizationCitrix XenApp

“Only eG provides complete performance visibility and

automated diagnosis across all tiers of these infrastructure, application and services .”Enabling you to transition effectively and be future

proof.

Citrix XenServerMicrosoft Hyper-V

Q&A


Next Steps

More details http://www.eginnovations.com/freetrial

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Technology

eG Enterprise Citrix XenDesktop Monitor Product Tour