D I G I T A L I N D I A

DIGITAL INDIA A program to transform India into a digitally empowered society and knowledge economy

D I G I T A L I N D I A

Background

Digital India is an ambitious program of Government of India projected at Rs 1,13,000 crores.

The existing/ ongoing e-Governance initiatives would be revamped to align them

with the principles of Digital India. The National e-Governance Plan (NeGP) has been formulated by the Department

of Electronics and Information Technology (DEITY) and Department of Administrative Reforms and Public Grievances (DARPG).

The project is slated for completion by 2019. A two-way platform will be created

where both the service providers and the consumers stand to benefit. The scheme will be monitored and controlled by the Digital India Advisory group which will be chaired by the Ministry of Communications and IT.

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Visions

Make all Government services accessible to the common man Services to reach the locality Services to reach the locality „

Use common service delivery outlets

Ensure efficiency, transparency & reliability of services „

Provide services at affordable costs

Goal is to realize basic needs of the common man „

Scale up investment with support from state governments and private

partners

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Focus Areas

Public Service Delivery • Process Re Process Re-engineering & Change Management engineering are

critical • Radically change the way government delivers services Decentralized Implementation • Centralized initiative but decentralized implementation framework • Project Implementation in Mission Mode • Empowered Mission Teams & professionals & domain people

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Models for e-Governance

Primarily there are four e-Governance models: Government to citizens (G2C) Government to government (G2G) Government to employees (G2E) Government to business (G2B)

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Mission Mode Projects Approach

Central (Federal) Projects „ State Projects State Projects „ Integrated Projects

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Central (Federal) Mission Mode Projects „Banking „ Central Excise & Customs „ Income Tax (IT) „ Insurance MCA21 (Corporate Affairs) National Citizen Database (NCD/MNIC)/ UNIQUE ID (UID) „ Passport, Immigration & Visa Passport Pension e -OFFICE

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State Mission Mode Projects

Agriculture Commercial Taxes e -District Employment Exchange Land Records Urban Local Bodies (Municipalities) „ Rural Local Bodies ( Panchayats) „ Police „ Property Registration Road Transport Treasuries

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Integrated Mission Mode Projects „

CSC (Common Service Centers) „ e -BIZ (Business facilitation) (Business facilitation) „ e -COURTS „ e -Procurement Procurement „ Electronic Data Interchange (EDI) For Trade (e -Trade) „

National e National e -governance Service Delivery governance Service Delivery Gateway Gateway „

India Portal ( www.india.gov.in www.india.gov.in )

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222 Services provided (out 0f 252 planned) Over 11 Cr e-Txns/month

(from Jan’14-July’14)

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Nine Pillars of Digital India

4. E-Governance – Reforming government

through Technology

7. Electronics Manufacturing –

Target NET ZERO Imports

1. Broadband Highways

5. eKranti – Electronic delivery of

services 2. Universal Access

to Phones 8. IT for Jobs

9. Early Harvest Programmes

3. Public Internet Access Programme

6. Information for All

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Estimated Costs and Impacts

Overall Costs of Digital India

~ Rs 100,000 Cr in ongoing schemes (only DeitY, DOT & not incl. those in other line Ministries)

~ Rs 13,000 Cr for new schemes & activities

Impact of Digital India by 2019

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Broadband in 2.5 lakh villages, universal phone connectivity

Net Zero Imports by 2020

400,000 Public Internet Access Points

Wi-fi in 2.5 lakh schools, all universities; Public wi-fi hotspots for citizens

Digital Inclusion: 1.7 Cr trained for IT, Telecom and Electronics Jobs

Job creation: Direct 1.7 Cr. and Indirect at least 8.5 Cr.

e-Governance & eServices: Across government

India to be leader in IT use in services – health, education, banking

Digitally empowered citizens – public cloud, internet access

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Challenges & Changes Needed

Program on this scale never conceived • Each Pillar/program has own challenges • Human Resource Issues

• NIC - not equipped for a fraction of this task (obsolesce) - needs revamping & restructuring • DeitY – needs program managers – at least 4 more officers at senior levels • Ministries – Need a Chief Information Officer / Chief Technology Officer (CIO/CTO) Could begin with CIOs 10 major Ministries Can be anyone – from within or outside government To be patterned as AS & FAs – dual reporting

• Financial Resource Issues

• Mostly structured around ongoing programs : Better focus, need some restructuring • Some others are process improvements or better utilisation of resources • A few new programs may be needed – particularly in Electronics manufacturing and Skill Development

Coordination Issues • Program covers many other departments • Need commitment and effort • Leadership and support critical for success

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Moving Forward

• Despite the challenges, the program is very ambitious and something that will indeed take India to the next level in terms of governance and attracting business. Of course, this also has a huge potential to create jobs!

• The Digital India project that aims to offer a one-stop shop for government services would use the mobile phone as the backbone of its delivery mechanism.

• The government hopes the Rs 1.13-lakh crore initiative that seeks to transform India into a connected economy to also attract investment in electronics manufacturing, create millions of jobs and support trade