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cases - -mars -philips - pggm -pernod ricard - emi @jerrylieveld - @mobtzu - mobtzu.com WHAT’S NEXT IN MOBILE EXPERIENCES

Connect 2011 - Jerry Lieveld - Mobtzu

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Page 1: Connect 2011 - Jerry Lieveld - Mobtzu

cases - -mars-philips - pggm-pernod ricard- emi

@jerrylieveld - @mobtzu - mobtzu.com

WHAT’S NEXT IN MOBILE EXPERIENCES

http://www.youtube.com/watch?v=wB7lwsHo1b0

Page 2: Connect 2011 - Jerry Lieveld - Mobtzu

confidential mobile apps for brands

- bullet-sub bullet

-titlewe create, produce and promoteAPPS & GAMES for BRANDS

2

Page 3: Connect 2011 - Jerry Lieveld - Mobtzu

confidential mobile apps for brands3

on iphone, ipad, google android, blackberry, mobile touch web

Page 4: Connect 2011 - Jerry Lieveld - Mobtzu

that are easy to use, desireable, consistent, have a purpose and are playful

Page 5: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1. 77% of mobile workers have their device within arm’s reach

2. 35% check their email first before anything else

3. 29% say that mobile usage causes friction in their personal relationships

morningstatssource: ipass mobile workforce may 2011

Page 6: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1. 84% at home 2. 80% during misc. times throughout

the day 3. 74% waiting in lines 4. 64% at work

daystatssource: ipass mobile workforce may 2011

Page 7: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1. games2. mocial (mobile social networking)3. music & entertainment4. mail & messaging 5. weather(sports news & current events, business & finance, health & fitness, travel)

mobilecategoriessource: millenial media 2011

Page 8: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1.mobile web growth has outpaced desktop web growth 8 times

2.smartphone sales will pass pc sales in 2012

mobileeclipsesource: ITU, Mark Lipacis, Morgan Stanley Research.

Page 9: Connect 2011 - Jerry Lieveld - Mobtzu

confidential mobile apps for brands

- bullet-sub bullet

-title

mobile will be the centerpiece of all marketing communication

9

Page 10: Connect 2011 - Jerry Lieveld - Mobtzu

confidential mobile apps for brands

- bullet-sub bullet

-titleconsumer behaviour has shifted

10

Page 11: Connect 2011 - Jerry Lieveld - Mobtzu

confidential mobile apps for brands

- bullet-sub bullet

-titlethey want compelling storytelling, inspiration and utility from brands.Richard Ting

11

Page 12: Connect 2011 - Jerry Lieveld - Mobtzu

confidential 12

ecosystem

24/7 m-commerceconsumerism

sharingsocial

social selling & buying

everywheremobile

e-crmmobile payments

geo

loca

tionour vision:

the new digital ecosystem is mobile

=brands on mobile

Page 13: Connect 2011 - Jerry Lieveld - Mobtzu

confidential mobile apps for brandssource: nyenrode university / sogeti

externalinternal

efficiency

information

collaboration

value addedservices

customer intimacy

brandmarketing

customereducation

communitybuilding

entertainmentand fun

m-commerce

what kind of app? key decisions-platform priorities-industry benchmarks-inhouse/outsource-success metrics/kpi’s

13

Page 14: Connect 2011 - Jerry Lieveld - Mobtzu

confidential mobile apps for brands14

when is it mobile?

Page 15: Connect 2011 - Jerry Lieveld - Mobtzu

confidential mobile apps for brands15

mobile isn’t just about phones

Page 16: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

context16

Page 17: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1.variable environment 2.constant partial attention3.interruptions / distractions

context

17

1.variable environment 2.constant partial attention3.interruptions / distractions

Page 18: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1.on the go2.lean backcontext

18

Page 19: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1.limited text input2.multitasking can be challenging3.it’s easy to get lost

context

19

1.limited text input2.multitasking can be challenging3.it’s easy to get lost

Page 20: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1.business sense2.user benefits3.target audience4.information

native & web

20

1.business sense2.user benefits3.target audience4.information

Page 21: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1.mobile first2.know your audience3.make content the action4.craftmanship and attention to detail

mobiledesign

Page 22: Connect 2011 - Jerry Lieveld - Mobtzu

confidential mobile apps for brands

consumer expectationconsumers are well versed in tracking down very good,

services and experiences and they expect not just basic standards of quality, but the 'best of the best'

22

Page 23: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1. mocial2. ar/qr3. connecting media4. branded utility/services5. mcommerce

mobiletrends

23

Page 24: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1. mocial2. ar/qr3. connecting media4. branded utility/services5. mcommerce

mobiletrends

24

Page 25: Connect 2011 - Jerry Lieveld - Mobtzu

mobile apps for brands

social news readersflipboard, zite, currents

zite googlecurrents

Page 26: Connect 2011 - Jerry Lieveld - Mobtzu

mobile apps for brands

social sharinginstagram, path, situationist

instagram situationist

Page 27: Connect 2011 - Jerry Lieveld - Mobtzu

mobile apps for brands

wordfeudsocial game dating

http://itunes.apple.com/nl/app/wordfeud/id428312806?mt=8

Page 28: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1. mocial2. ar/qr3. connecting media4. branded utility/services5. mcommerce

mobiletrends

28

Page 29: Connect 2011 - Jerry Lieveld - Mobtzu

mobile apps for brands

aurasmaar/brand experience

http://www.youtube.com/watch?v=GBKy-hSedg8&hd=1

Page 30: Connect 2011 - Jerry Lieveld - Mobtzu

word lensaugmented reality translate on the fly

http://www.youtube.com/watch?v=h2OfQdYrHRs

Page 31: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1. mocial2. ar/qr3. connecting media4. branded utility/services5. mcommerce

mobiletrends

31

Page 32: Connect 2011 - Jerry Lieveld - Mobtzu

mobile apps for brands

mobile bridges the gap from television commercial to real world product

http://itunes.apple.com/us/app/intonow/id406436404?mt=8

Page 33: Connect 2011 - Jerry Lieveld - Mobtzu

mobile apps for brands

mcdonalds pick ‘n playgamificationoutdoor + mobile

http://www.youtube.com/watch?v=7u0ij9D5S4Y

Page 34: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1. mocial2. ar/qr3. connecting media4. branded utility/services5. mcommerce

mobiletrends

34

Page 35: Connect 2011 - Jerry Lieveld - Mobtzu

mobile apps for brands

nike+ paint with your feetbrand experience and

utility extended

http://yesyesno.com/nike-collab-paint

Page 36: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

1. mocial2. ar/qr3. connecting media4. branded utility/services5. mcommerce

mobiletrends

36

Page 37: Connect 2011 - Jerry Lieveld - Mobtzu

mobile apps for brands

amazon pricecheckscan, snap, say

Page 38: Connect 2011 - Jerry Lieveld - Mobtzu

wirewaxvideo shopping ipad

Page 39: Connect 2011 - Jerry Lieveld - Mobtzu

squaremobile payments

Page 40: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

take outs

40

1. mobile is the centerpiece 2. tell a story, inspire3. create a great service4. focus on needs of the user 5. understand the medium it’s a craft6. embrace rapid change7. and...

Page 41: Connect 2011 - Jerry Lieveld - Mobtzu

confidential

be playful41

Page 42: Connect 2011 - Jerry Lieveld - Mobtzu

@jerrylieveld - @mobtzu - mobtzu.com

THANK YOU