Big Data analytics per le IT Operations

HP Software Performance Tour 2013 Mauro Ferrami Business Consultant, HP Software Baveno, Italy 20-21 June

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Big Data analytics per le IT Operations

Mauro Ferrami Business Consultant, HP Software

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3

Too much DATA Need the right solutions

to quickly search and analyze

ANALYZE

Being able to prevent or resolve issues quickly

Challenges for IT

UNKNOWN issues Don’t know what new

issues they might encounter

DETERMINE

KNOWN issues Need to be able to

monitor, prevent and resolve

PREVENT, RESOLVE

LOGS


“Next-generation analytics is driving new ways of organizations to make decisions. This trend is … about using pattern recognition to optimize, simulate, and predict” - PC Magazine

“By 2016, 20% of Global 2000 enterprises will have an IT operations analytics architecture in place, up from less than 1% today” - Gartner

“Predictive analytics is emerging as a game-changer. It helps answer ‘What's next?’ and ‘What should we do about it?’“ - Forbes.com


Analytics & converged data – the next phase of IT Ops

1990s 2000s Now

Static Vertically Scaled Client Server 100s (Elements, MB)

Clustered Load balanced N-Tier Web App 1000s (Elements, GB)

Virtualized and Cloud Horizontally Scaled Hybrid Composite App 1,000,000s (Elements, ZB)

IT C

ompl

exit

y

Monitor what

matters

E2E Advanced

Correlation

IT Operations Analytics

100s 1000s

1,000,000s


Analytics & converged data – the next phase of IT Ops

1990s 2000s Now

Static Vertically Scaled Client Server 100s (Elements, MB)

Clustered Load balanced N-Tier Web App 1000s (Elements, GB)

Virtualized and Cloud Horizontally Scaled Hybrid Composite App 1,000,000s (Elements, ZB)

IT C

ompl

exit

y

HP OM

HP BAC

HP OMi

HP Operations Analytics

100s 1000s

1,000,000s


Featuring the Run Time Service Model

Ensure optimal IT performance and availability…in a dynamic world

HP Business Service Management

Business Service Management

Forrester &

Gartner Leader Ops Analytics the

next big thing! Unique RTSM

engine Patented Analytics:

IT’s crystal ball Huge Installed

Base

Operations Intelligence Actionable insight from advanced analytics

Comprehensive visibility and monitoring of hybrid IT

Infrastructure Management ●●

Consolidated management, accelerated root cause analysis

Operations Bridge

End to end composite application performance management

Application Management


Big Data Monitoring Cockpit - OMi Management Packs

Hadoop Distributed storage &

application processing

Vertica Interactive real-time

analytics

Oracle Relational Database for enterprise applications

Infrastructure System, OS, Virtual OS,

Cluster

Visibility into your entire big data infrastructure – from infrastructure to applications

Storage, Network, Servers, OS, Hypervisors, middleware, databases, Application Servers and Big data technologies

OMi

Run Time Service Model

Data Collection

Availability monitoring

Performance monitoring

Event Correlation

Real time graphs

Trend Reporting


HP Operations Analytics into its ecosystem

Unknown Problems Known Problems

Event Triage Log Management

Rea

ctiv

e M

onit

orin

g

Advanced Analytics Advanced Correlation

Proa

ctiv

e M

onit

orin

g

Topology Operational

Events Performance

Metrics Logs

Analyze

Collect

managed cloud

trad

itio

nal d

c

saas

St

orag

e

App

●●

Software Driven

Networks

in-house custom apps

Assuring the Hybrid Environment Pa

ckag

ed

App

licat

ions

suppliers

Publ

ic

Clou

d

private cloud

Empl

oyee

s

IT M

etri

cs/A

naly

tics

Mobile Monitoring

Secu

rit

y

Virtual Fabric

Service Models

Systems Monitoring

Store

Only HP provides end-to-end Operations Intelligence

Operations Intelligence

OM Logger

SHA OMi

NNMi++ HP Operations Analytics


Advanced analytics for IT Operations

HP Operations Analytics - Overview

Operations Analytics Platform (embedded Vertica)

HP Software

Application Mobile app Network Storage Cloud System

Guided Troubleshooting

HP Operations Analytics

Visual Analytics IT Search

Topology Operational

Events Performance

Metrics Logs

HP & Community Apps

3rd party

Data Collection


IT Search Search for metrics, events, topology, and logs

Customer Problem IT Ops Data is so large and varied that Operations teams have difficulty searching through it to find information they need

User specified IT search context

Search Results. One or more of

• Metrics

• Events

• Topology

• Logs

HP Solution Search language and other search tools to provide search across metrics, events, topology, and log data of IT Ops

HP Differentiation Powerful and simple analytics query language to simplify search across all IT Ops Data (metrics, events, topology, and logs)


Guided Troubleshooting Guiding user to relevant data for effective troubleshooting of complex problems

Customer Problem Operator has an unknown problem and doesn’t have the knowledge to diagnose it.

Context Pertinent Logs and Events

Analyzed and Context Pertinent

Metrics

User Entered Problem Context

Time context connects the

views

HP Solution Guided troubleshooting experience that provides the operator with pertinent metrics, event, topology, and log data based on context.

HP Differentiation Context driven guidance, dynamic dashboards that populate automatically based on problem context.


Visual Analytics Visual insights to understand data patterns and relationships

Customer Problem Data volumes and complexity mean actionable insight is hard to find.

Dynamic Dashboard to build what you

want to see

Save Context for reuse and share

with others

Visualizations that let you “see ”

patterns in data

HP Solution Visual analytics that leverage Human Visual Perception for deriving patterns and trends from images, and providing actionable insight.

HP Differentiation Compelling visual presentation of IT Ops Big Data to rapidly create actionable insight. Dynamic, on demand dashboards. Saveable and shareable contexts.


HP Operations Analytics provides actionable intelligence

Guided Troubleshooting Visual Analytics IT Search

Reduce Escalations Reduce Downtime

Faster Triage Visibility to non-Ops

Boost Collaboration Improve SLAs Faster


Dynamic model driven behavioural learning and predictive analytics

Being Predictive : HP Service Health Analyzer

Collects Data Creates Baselines

Detects Anomalies Sends Event Investigate

Remediate

• Adaptive Baseline – detect metrics seasonality, trend and create dynamic baselines

• Topology Analysis – correlate metrics of related CIs across domains

• Temporal Analysis – differentiate between spikes and real anomalies

• Historical Analysis – compare with similar anomalies from the past

• Statistical Learning – learn normal system behavior and suppress noise


Why HP Operations Analytics Advantage Benefit

Collect Collect anything from anywhere Comprehensive breadth & depth of collection

Store Store big data through high compression ratio, normalize and categorize data

Reduced cost of storing logs and unify machine data

Analyze Search through big data in seconds through a text-based searching

No need of domain expert to investigate deep into logs and events

Consolidate Single view into IT service health from metrics, 3rd party monitoring, logs and machine data

Reduce time to repair, resolve IT issues quickly and improve service levels

Correlate Industry leading correlation of all IT events based on a dynamic service model

Determine business impact and root cause of an IT issue

Modular Best price to performance ratio in the market with low TCO

Piece of mind through automated & comprehensive continuous monitoring

?


Thank you

Technology

Big Data analytics per le IT Operations