Avanade Collaboration Managed Services Discovery Presentation

© 2013-2014 Avanade Inc. All Rights Reserved.

Collaboration Managed Services

© 2013-2014 Avanade Inc. All Rights Reserved. 2

Enterprises are turning to Managed Service Providers to meet the challenge and maximize their investment

• Enterprise are turning to Managed Service Providers

Cloud Big Data Social Mobile

…and businesses are partnering with manage service providers to respond

have invested in new technology that has

25%

not been deployed

The benefits of MSPs

These transformative forces bring both opportunities and

challenges…

of those not using the latest version of their technology

25%More than

to complete the updates or have the difficulty demonstrating ROI

lack the capital

believes these forces to be83%CHALLENGESbelieves these forces to be93%OPPORTUNITIES

Unused or old technologies are hampering businesses’ ability to respond

76%Up towill be developing a hybrid IT strategy in partnership with an MSP in 12 months’ time

53% expect MSP pricing and SLAs to be focused on business outcomes

63% expect a MSP to leverage cloud

75% believe that the MSP should have a close relationship with Microsoft

of organizations agreed that:70%More than

• MSPs enable IT to better meet the requirements of the business

• MSPs allow their business to grow

• MSPs make improvements to business process

Source: Avanade


Are you looking to respond to business expectations without driving up capital expenditure?

Do you want to “get out of running Collaboration technology”?• Would you rather leverage IT to create

business value, competitive advantage

Compliance and/or security requirements need to be met?• HIPAA, PHI, SOX, FRCP, GLBA, PCI, etc.

Desire to use the latest Microsoft solutions, but lack the skills?• Coming from legacy systems nearing end of

life (SharePoint 2003, or IBM Lotus Notes®)• Deployment, integration and management is

complex, adding expense

I have the skills but my team is bogged down in operational and not strategic details?• Ability to add/remove organizational entities• Systems need to be up and running and users

supported 24x7

Need flexibility AND uptime?• Ability to add/remove organizational entities• Systems need to be up and running and users

supported 24x7


Uniquely positioned to manage your Microsoft platform

• Avanade created by two industry leaders: Accenture and Microsoft

• Industry and business acumen• Industry, cross-industry solutions• Horizontal solution accelerators

• Specialization on the Microsoft platform

• Engineered assets and architectures• Industry solutions

• Comprehensive enterprise platform• Superior price, performance• Commitment to research

and development

Avanade Collaboration Fast Facts

• Avanade has managed over 1,000 SharePoint implementations since 2003,• Avanade has helped over 150 clients implement SharePoint 2010/2013,• We’ve helped pharmaceutical companies, oil and gas providers, financial

services organizations, government entities, and others,• Avanade’s experience spans from experience design to knowledge management

to intranet to upgrades and migrations, to all SharePoint competencies,• Avanade is a SharePoint Gold certified partner,• Avanade is the #1 Microsoft partner for SharePoint skills and certifications,• Avanade/Accenture combined: 1500 SharePoint certified professionals, over

2000 SharePoint developers, and 5 SharePoint MVPs.


Collaboration Managed Services CapabilitiesPartner with Avanade… and take the lead


Transitioning from IT-focused to being focused on growing your business

• Collaboration Managed Services

Rapid transition to a flexible model that is right for you, enhancing this environment for you during our partnership

Deep expertise in application and infrastructure managed by bringing our knowledge in governance/compliance, social collaboration, and helping you mature your collaboration

Allows Avanade to manage your enterprise-wide Collaboration environment with a pricing model and Service Level Agreement


Avanade Collaboration Managed Services

• Flexible, agile, scalable and cost effective

Service Catalog

Application Managed Services

InfrastructureManaged Services

Hosting

• Strategy• Governance• Experience Design• Change Enablement

• Architecture• Design• Analytics• Migration

• 24/7/365 Level 2 /3 Break Fix• Problem Management• Change and Configuration

Management• Minor Enhancement

• Release Management• Application Monitoring• Major Enhancement• Capacity Services

• Hybrid • Office 365• SharePoint on Azure

• On Premise• Private Cloud• Public Cloud

• Infrastructure Monitoring• Infrastructure Management• Remote management

and support

• Portal / Social• Document Management• Knowledge management• Business Process

• 24/7/365 Level 1 Support• 24/7/365 Levels 2 /3

Platform Services • Disaster Recovery

• Simplified Collaboration platform management & maintenance;

• Reduced risk for new SharePoint solutions introduction with application management;

• Measure and grow SharePoint adoption through relevant platform enhancements to keep pace with business.

Cos

t Effe

ctiv

e

Fast

er a

nd F

lexi

ble

Acc

ount

abili

ty a

nd C

ontro

l


Global Delivery Model

• Multi-DC (Delivery Center) construct with in-built Business-Continuity-Plan, involves IDC & PDC

• Common environment, single management cover and virtual extended team concept designed to provide seamless experience for client, and independent of where the support is being provided from

• Every client /engagement would have a single designated factory POC and defined escalation chart

• Repeatable models, processes & artifacts, commoditized solutioning approach intended to reduce time to market and cost of sales

MadridMálaga

Riga

BratislavaBucharest

Port Louis, Mauritius

Dalian

ShanghaiCasablanca

Prague

WarsawBrno

Almere

Naples

Nantes

MumbaiPune

Delhi area

Hyderabad

ChennaiBangalore

GuangzhouManila

Cebu

LondonDublin

Warwick

MilanHof

Gelsted

Tokyo

Montreal

WilmingtonChicago

Cincinnati

Houston

San Antonio

Mexico CityMonterrey

Toronto area

Minneapolis

Atlanta

Ottawa

Curitiba

RosarioBuenos AiresIT Center

BPO Center

IT & BPO Center

Avanade Global Delivery Network

Notes: Core network of BPO and Technology delivery centers shown; other geographic and industry-focused centers exist as well as local delivery capabilities in all major markets.

Centers of Excellence

• Application Development and Renewal• Cloud (Windows Azure™ and Office

365)• Digital Marketing (SharePoint®)• Microsoft Dynamics® AX and CRM• Mobility

~9,000 resources in offshore and near-shore locations


Golder Associates gains cost-effective application support and enhancements

Business Situation

• This global firm specializing in ground engineering and environmental services needed a one-stop information workspace for each area of expertise to share project-relevant documents, activities and events across teams.

Solution

• Avanade helped this engineering firm build a web application with an intelligent search capability to find data across systems, regions and offices. Our dedicated team in India provides Level 2 and 3 application support, which includes 7,800+ project (PWS), 1,800+ extranet and 800+ collaboration workspaces, global home page and CV Builder. We deliver multilingual support for 8 countries using the SharePoint® site template feature and implement enhancements approved by our customer.

Operational ExcellenceResults

• Our customer now owns and controls standardized data, processes and reporting across countries and regions. The firm also can scale quickly for emerging support, testing or development efforts.− 30% savings in time and effort through automated regression test scripts using Microsoft® VSTS 2010 Testing Suite− Production uptime of 99.7% and reduced production defects through automation of unit test scripts (legacy code)

using type mock isolator tool


Any questions?