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© Copyright 2012 Avanade Inc. All Rights Reserved.

Sitecore @ Avanade

Founded by

Over US $1 billion revenue in FY11

More than 20% average yearly growth since our inception in 2000

Trusted advisor to more the 800 customers in all industries

Realized 95% satisfied customers

More than 60 locations in 20 countries

&

About Us

“In June 2012, Avanade and Sitecore officially entered into Sitecore’s only global partnership. The relationship enables Avanade and Accenture to fill a significant new market opportunity to serve the needs of agile, experienced enterprise marketers with

cloud-enabled consumer engagement sites and digital experiences.”

Accountability

From a single provider, Avanade provides Sitecore expertise, creative, integration, support and software

Confidence

Sitecore stands with Avanade’s solutions, not only the software, through design reviews and expert access

Reach

Expertise, support and a local presence on three continents

Avanade’s unique partnership with Sitecore means:

© Copyright 2011Avanade Inc. All Rights Reserved.

The Avanade + Sitecore Advantage

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Over 90 Sitecore Certified Professionals Backed by more than 15,000 .NET, eCommerce, Azure and content management technologists worldwide

Proven Approach for Complex Solutions A mature methodology and experience delivering high-volume, visually compelling and highly-integrated customer experiences at enterprise scale

Unique Global Partnership A joint commitment to accountability and customer success including solution architecture, software, hosting, and ongoing support and maintenance

© Copyright 2011Avanade Inc. All Rights Reserved. 5

Professional Services

From eCommerce to high-design web presence, from intranet to cloud, Avanade is the trusted, enterprise-class partner on hundreds of high profile web properties

Wholesale Distribution

Retail / Public Sector

Australia Manufacturing

Oltiva Life

demo scenario demo scenario

Oltiva Life

Oltiva Life is the health and wellbeing arm of Oltiva Health Insurance.

Oltiva Life provides tailored lifestyle packages for its corporate customers.

Like most companies, Oltiva Life has a combination of Line-of-Business applications, CRM platforms, collaboration platforms and a web presence

Fred, a salesperson at Oltiva Life wants to sell products,

and track his sales.

John, a sales manager from Oltiva Life wants to see what his sales

teams are selling, and be able to quickly approve sales.

Sally, a customer of Oltiva Life, wishes to use the Oltiva Life website to

take up an offer that her company has configured for her. She uses her

desktop, tablet or phone, and wants to purchase one of the packages.

Mike, a content author from Oltiva Life is an expert in Oltiva’s products,

and wants to collaborate effectively with colleagues to deliver the best

content he can, to his customers.

Lets see how each of these people and products are involved in the

digital marketing workflow within Oltiva Life.

CAMPAIGN

AUTHOR, APPROVE CONTENT

TRACKING DASHBOARD

CONFIGURE TUNE

LEADS SALES

PRESENTATION

ANALYTICS

CRM

Fred, being a salesperson, is very familiar with CRM.

He uses CRM daily to track his clients, opportunities, and marketing activities.

Here, he creates a new client and starts to configure the offer

Fred customises a

new package that he

has just configured for

his client.

He then activates a

workflow to send this

package off for

approval.

John receives a notification email on his phone that a new package is awaiting his approval.

He can perform the approval on his mobile phone.

Fred and John can both see in CRM that a new Sharepoint site has been provisioned and is ready for content

SharePoint

Mike, a member of one of the product teams, receives notification that a new package is being drafted, and it requires some content.

Here, he authors content for the client package.

Mike uses the collaborative power and broad enterprise reach of the SharePoint platform at Oltiva Life, to create the content without worrying about design, layout or which channel will consume it.

Mike completes the content and then publishes to the internet site – directly from SharePoint.

Mike can also contribute additional marketing content through Sharepoint and have this published directly in Sitecore

Sitecore

Sally is notified by her employer that she can now join Oltiva Life.

Sally can now logon and view the details of the package. If she likes the package she can register for it.

Sally receives a consistent experience on her phone, tablet or desktop.

As Sally browses the Oltiva Life site, content that is relevant to her and her account is displayed more prominently to her.

Closing the Loop

Back in CRM, Fred and John in the sales team can track the uptake of their product. In real time. In a tool they are familiar with.

Back in SharePoint, Mike can see which content is popular and can provide additional content around this subject. In real-time.

Execs at Oltiva Life can track the marketing success of a sales campaign using SharePoint-based reports and dashboards

Integration

CAMPAIGN PRESENTATION

ANALYTICS

CONFIGURE TUNE

LEADS SALES

AUTHOR, APPROVE CONTENT

TRACKING DASHBOARD

Dynamics CRM Campaign Integration

CRM Contacts as Sitecore users

Import leads and contacts

Sitecore DMS

Webforms for marketers

Dynamics CRM Campaign Integration

– Save Actions

Dynamics CRM Campaign integrator –

Security Provider

SharePoint Integration Framework

SharePoint Integration Framework Pull SharePoint list

Content

Custom code

Detect SharePoint lists

SharePoint Integration Framework

Create SharePoint Connector

Lessons learned

Database must have SA when Sitecore is installed.

This can be changed later.

Google is not your friend, sdn.sitcore.net is.

Install Web forms for marketers before you install SPIF.

Or edit the sharepoint.config.

SPIF version 111115 as a bug with SharePoint lists containing Content Types

Don’t forget to publish after a deploying code changes.

Demo, Code or Questions

Summary

Avanade’s enterprise integration capabilities are online and ready to help you best leverage the investment you have in Sitecore through:

Integrated knowledge creation and publishing channels

Integrated online sales delivery and approvals

Integrated marketing activity tracking