American Hospital AssociationSocial Intranet & Collaboration

Presented By

Jack MacKay, VP/CIO

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About The AHA

American Hospital Association (AHA) is the National Organization that represents and

serves all types of hospitals, health care networks, and their patients and communities

Represents 5,000 hospitals, health care systems, networks & providers of care

Represents 12 personal membership groups that comprises 40K+ members.

Ensures members' perspectives and needs are heard & addressed in national health policy

development, legislative and regulatory debates, and judicial matters.

Is the voice of members in Washington, earning respect and attention from political, opinion

leaders and the media.

Focus on federal relations, policy, and communications has resulted in a strong record of

changing the thinking of Congress and the executive branch.

Brings value in the form of service and leadership to the hospital field to promote a higher

performing health care delivery system.

Provides hospital leadership, professional development, performance improvement &

excellence.

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AHA’s Vision, Mission, Values

VisionA society of healthy communities, where all individuals reach their

highest potential for health

MissionTo advance the health of individuals and communities; the AHA leads, represents and

serves hospitals, health systems and other related organizations that are accountable to the

community and committed to health improvement

ValuesPeople…Integrity…Leadership…Diversity…Collaboration…Excellence…Innovation

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Who We Are? What We Do?

Trustees/Boards (CHG)Developing excellence & accountability in governance

Diversity in Leadership (IFD)Expanding health care leadership opportunities for ethnically, culturally, and racially diverse individuals

Nursing Leadership (AONE)Shaping health care delivery through innovative nursing leadership

Hospital Professionals (PMGs)Advancing professional development and capacity

Information & Media (Health Forum)Helping leaders to advance hospital strategy and performance

Hospital Operations (AHA Solutions)Advancing the adoption of excellent practices/solutions

R&D (HRET/HPOE)Transforming health care through research, education and dissemination

Community Health (ACHI) Strengthening community health & delivery of community benefit

Physician Leadership Initiative (PLI)Advancing excellence in patient care

Enterprise ServicesOptimizing operational

effectiveness & efficiency

Information TechnologyFinance, HR, Admin

Legal, Meetings, Travel

Advocacy & Member Relations Policy leadership, federal relations, communications & resource Center

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Business Needs & Challenges

Improve & Increase Communication & Collaboration across the Organization

Provide New ways for a diverse group of AHA Business units & Employees with different Skills & Expertise to Interact, Communicate, Collaborate & Share information and ideas efficiently

Foster Innovation & Creativity across the organization to attain Performance Excellence & Process Improvements

Break-down Silos across business units and Tap collective intelligence to solve challenges

Facilitate Learning and Capture Knowledge on best practices, standards and methodologies

Discover People, Skills, Expertise and relevant Information quickly & easily

Manage & Collaborate on Projects & Initiatives effectively & efficiently

Provide a Central hub for Information Management, Aggregation & Delivery

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Solution

Social Intranet & CollaborationPlatform

Effective Communication + Collaboration + Interaction + Sharing Knowledge & Ideas

Process Improvement, Process Excellence, Break Down Silos, Creativity & Innovation across the Organization

Leads to

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CIO Requirements

Software as a Service (SaaS) Preference

Minimal Interanl Technical Support

Vendor Core Competency – focused on Enterprise Social Networking

Secure – Behind our firewall

Proof-of-Concept – try before you buy

A Platform – not just Wiki, Blogs and Directory

Ability to integrate 3rd Party Applications – Active Directory, SSO, Content Management, Video, etc.

Easy to scale to end-users – minimal IT involvement for Departmental Workspaces

SharePoint, Team Site, Yammer, Jive, Higher Logic and iCohere

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Social Architecture

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Social Intranet - Features & Business Value

Business Value

Discover colleagues and follow people who will be helpful to you

Accelerate and improve communication and collaboration among the people

and teams you work with

Share ideas and solutions

Harness innovation and creativity

Create a hub of information, ideas and expertise on important topics

Get a rich picture of the people behind the work

Bridge across silos and start conversations with ease

Effectively tap the collective intelligence of co-workers

Share quick updates with your team in a targeted way

Manage and collaborate on projects and initiatives

Single Sign-On to Enterprise Applications, IT Self-Service

Run queries against Enterprise Applications systems/data and collaborate on the

results

Features

Social Networking

Microblogging

Collaborative Groups

Distributed Spreadsheets

Dashboard

Wiki Workspaces

Collaborative Blogs

Desktop Application

Mobile Application

Application Connect

Single Sign-On

Intranet

Self-Service

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Benefits & Process Improvements

Next & New Generation Social Intranet, Collaboration platform & Information Hub

Improved Communication, Collaboration & Interaction between Management & Employees

Achieved Effective & Efficient way for Strategy Alignment & Business Unit Initiatives

Provided quick & easy access to AHA’s knowledge base, resources, information, updates & events

Achieved Effective & Efficient way for Project Management, Collaboration & Communication

Increased Awareness of IT Strategy, Services, Support, Projects & Initiatives

Improved Collaboration & Communication between Shared Services & Employees

Eliminated Email Communication on Projects, News & Updates & Alerts

Fostered Innovation & Creativity across the organization and generated a lot of ideas/solutions