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Slides of the CeBIT 2013 keynote of Share2B Inc.'s co-founder and CTO Mirco Mueller. Share2B is available since February 2013 and the second place award winner of the German Innovations Prize IT 2013. The suite is the ideal solution for every company that wants to accelerate its business. More information and a free trial at www.share2b.com
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© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
100% Social Sales, Social Intranet& Social Collaboration
SugarCRM & Share2BMirco Müller - CeBIT / CRM Expo – March 2013
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
About Share2B
Share2B is an Enterprise Social Network (ESN) Software.
Commonly ESNs very often are described as "Business Facebook" or "Google+ for companies".
But at the end it is much more!
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
Social Network or Enterprise Social Network?
Enterprise 2.0
Social SalesSocial
Business Software
Social Intranet Business Intranet Solution
Social Software
Social Collaboration
Social Business Suite
Communities
Social Business Solution
SN Social Network
ESN Enterprise Social Network
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
Impact Social Media Revolution
Source: Comscore, Forrester Research
Social Revolution
500 million sold SmartPhones
versus 420 million sold PCs
in 2011.
800 million Facebook users with over 100
billion connections 300 million
Twitter users with over 1
billion tweets over 4 days.
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
Current Situation
Knowledge workers are hindered
by "oldschool communication"
methods to collaborate in:
"Oldschool communication" is
just not ready for modern
demands:
sharing ideas
giving feedback
answering questions
working together
sharing knowledge
self organizing
with their colleagues.
Communication via email is limited.
Intranet systems are not integrated
into CRM or ERP processes.
Individual software is not user
friendly.
No mobile components.
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
Enterprise Social Network
Source: Gartner, McKinsey
Social Business Potential
40%of all enterprise companies will
implement an ESN until
2015.
75%
of all companies on enterprise level will
use or have a vet ESN in
2013.
37% of all it decision makers plan to setup
or extend a given collaboration tool.
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
Be connected
Marketing
HR
IT
Support
PR
Vendors
CEO
Customers
Partners
Sales
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
A Great ESN Solves Location Challenges
62%of all employees in
enterprise
companies work in
different
locations.
Quelle: Forrester Research
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
A Great ESN Integrates Present Systems and Existing Users
People Systems
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
A Great ESN Integrates Seamlessly
Seamless Integration
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
A Great ESN Socializes and Extends CRM Processes
ESNPeople & Groups
Knowledge
Documents & Files
Apps
Intranet, Extranet
…
CRMAddress - Mgmt.
Activity - Mgmt.
Opp.- Mgmt.
Ticket - Mgmt.
Quote - Mgmt.
…
formal, hierarchichal informal, team based
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
8. Creation of a new Page to define key account management
Share2B Extends CRM to Social CRM
Example of communication in key account management processes.
Sales manager
CEO
Sales director
Assistant
Sales manager
Sales manager
1. Search for information to the customer
2. Request all sales manager
3. Assign and create the account 4. Post on given
documents
6. Integration of documents from the DMS
5. Post to the sales advisory board
7. Bewertung derVorh. Unterlagen
9. Search and communicate new ideas for key account management
9. Schedule a strategy meeting
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
Oldschool Communication is Complex
Sales manager
CEO Sales director
Lead Back office
Complex and time wasting communication processes.
CalleMailMailSMSMeeting
Intranet
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
A Great ESN Reduces this Complexity
Sales manager
CEO Sales director
Lead Back office
Communication processes based on SugarCRM and Share2B
Share2B
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
Share2B is Social Sales
Share2B helps you to make your Salesorganization even more effectiveCommunication with individuals andGroups
• Full monitoring and coordination of customers, potentials and sales leads
• Collaboration with externals, such as customers or service providers
• Seamless integration into existing CRM solutions (eg. SugarCRM)
• Events & tasks
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
Share2B is Social Collaboration
Share2B improves collaboration and knowledge-sharing within your companyOpen- and restricted-access groups
• Full-text search for project groups, pages and team members
• Comments, likes and links• Surveys• File-sharing• Favorites / tags• Native Office program links• Multi-language support
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
Share2B is Social Intranet
Share2B helps you to optimize internalCommunication
• Detailed co-worker profiles• Person and expert search functions• Document management• Editable pages for co-worker manual,• Telephone lists et al.• WiKis for internal knowledge
management• SocialMag
© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo
Accelerate your Business!
Check out Share2B for free:www.share2b.com/freetrial
GermanyLudwig-Erhard-Str. 1434131 Kassel
USA800 Casey Key Rd,Nokomis, FL 34275
