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10 Year Plan Overview Jeffrey Huskamp, Vice President and CIO
IT Council
March 14, 2007
Information Technology at Maryland
Senate Executive Committee March 6, 2007
2
Strategy for Excellence
• Build university consensus on goals and initiatives
• Leverage campus strengths
• Create campus test beds
• Implement a strong, inclusive technology selection process
• Facilitate proposal submissions for major awards
Information Technology at Maryland
Senate Executive Committee March 6, 2007
3
Campus Technology Goals
• Achieve an innovative education and research environment• Grid and HPC• Knowledge management• Classroom technology• Online access to campus services
• Virtual presence and support for international programs• Videoconferencing• Immersive environments
• National leadership in networking• MAX and campus innovations
• National leadership in computer security• Model for other campuses
Information Technology at Maryland
Senate Executive Committee March 6, 2007
4
Division of responsibilities and funding sources
• Critical campus-wide services should be supported by baseline campus funding
• Other critical services provided to specific members of the campus community should be funded by those members
• Unit specific functionality that leverages campus economies of scale should be implemented by the unit
Information Technology at Maryland
Senate Executive Committee March 6, 2007
5
Technical architecture
• General requirements• Production environment predictable and reliable
• Solutions meet all requirements (100% solutions)
• Scheduled uptime of 99.99%
• Process for changing the technical architecture in place
• Simplicity
• Technical requirements• Standards based
• Standardize on Windows and Linux systems
• Strong security
• Open source
Information Technology at Maryland
Senate Executive Committee March 6, 2007
6
Technical architecture - hardwareCore Technology Hardware Systems Hardware Systems to be Phased Out
PC-Compatible Blade Servers and/or Server Virtualization Tools
Individual stand-alone systems
HPC Cluster Computing - Dell Individual department clusters where it makes sense to consolidate clusters into one larger central cluster
SAN Storage - EMC
IBM-Compatible Mainframe – IBM
Macintosh (Apple) Workstations - Apple
PC Platform - Dell
UNIX/Linux Servers – Dell and Sun
Information Technology at Maryland
Senate Executive Committee March 6, 2007
7
Technical architecture - database
Core Technology Database Systems Database Systems to be Phased Out
Oracle (larger applications) CA/Datacon not used for ongoing development
Microsoft SQLserver (smaller applications)
Information Technology at Maryland
Senate Executive Committee March 6, 2007
8
Technical architecture – file and print
Core Technology File Sharing and Printing
File Sharing and Printing Systems to be Phased Out
Windows File and Print Novell
Information Technology at Maryland
Senate Executive Committee March 6, 2007
9
Technical architecture - networking
Core Technology Building Wiring Building Wiring Systems to be Phased Out
CAT-6 Augmented, CAT-5e CAT-3
Information Technology at Maryland
Senate Executive Committee March 6, 2007
10
Technical architecture - networking
Core Technology Network Protocols Network Protocols to be Phased Out
IPv6 IPv4
QoS
WiMAX-compatible
Wireless 802.11 a/g Wireless 802.11b
Wireless 802.11n
Security 802.11x
Information Technology at Maryland
Senate Executive Committee March 6, 2007
11
Technology plan – academic support
• Online learning environments• Enterprise Learning Management System – Blackboard• Digital image archive and retrieval service• Leaning outcomes system
• Physical learning environments• Terrapin Learning Commons• Student computer labs• Informal learning spaces
• Faculty support• Formal center for faculty support
• Academic infrastructure• Pay-for-print service• Legal peer-to-peer sharing
Information Technology at Maryland
Senate Executive Committee March 6, 2007
12
Technology Plan – administrative systems
• Core administrative systems migrating from locally written or purchased to community source
• Portal for access to on-line services
• Quality assurance group to optimize and increase robustness/reliability
• Expand scope to provide comprehensive administrative systems
Information Technology at Maryland
Senate Executive Committee March 6, 2007
13
Technology plan – enterprise technology systems
• Global campus services for economies of scale• Email• Storage• HPC/Grid• Mainframe services• Next generation WAM/Glue• System monitoring• Videoconferencing
• Campus-wide identity management and federation• Active Directory• Shibboleth• LDAP
Information Technology at Maryland
Senate Executive Committee March 6, 2007
14
Technology plan – buying power
• Harness economies of scale for purchasing hardware and software
• Provide easy to access locations for distribution/sale
Information Technology at Maryland
Senate Executive Committee March 6, 2007
15
Technology plan - networking
• Convergence• VoIP• Campus video and IPTV• Data
• Access anywhere on campus• Wireless everywhere• DHCP
• Security• Firewalls• Intrusion prevention• Network quarantine
• Network operations center
Information Technology at Maryland
Senate Executive Committee March 6, 2007
16
Technology plan - security
• Comprehensive security assessment and implementation
• Project NEThics
• Forensics laboratory
Information Technology at Maryland
Senate Executive Committee March 6, 2007
17
Technology plan – user support
• Consolidate OIT service desks• One stop assistance for all OIT needs
• Create campus-wide help desks from central and departmental staff• Common trouble ticketing system
• Knowledge management• Multicultural projects
• Redesign web assistance capability
• Promote information acquisition from a variety of devices
Information Technology at Maryland
Senate Executive Committee March 6, 2007
18
Technology plan - methodology
• IT Service Management (built on ITIL)• Change management
• Configuration management
• Incident management
• Problem management
• Release management
Information Technology at Maryland
Senate Executive Committee March 6, 2007
19
Technology Plan – Currently Unfunded Priorities
Items at risk
• Disaster recovery and business continuity
• Student computer lab refresh
• Quality assurance group
• Server hardware refresh
• E-discovery compliance
• Email system upgrades on Mirapoint
• Staff computer refresh and staff professional development
Information Technology at Maryland
Senate Executive Committee March 6, 2007
20
Technology Plan – Currently Unfunded Priorities
Economies of scale opportunities
• Storage initiative
• Digital image archive and retrieval service
• Identity management with Active Directory, Shibboleth, LDAP
• Campus high performance computing initiative
• Email consolidation for faculty/staff on Exchange