DevOps Inspires a New Era of Software Quality

Anne Hungate November 5, 2014 annehungate@gmail.com @annehungate

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Setting the Context

• How many folks in the room are in the Software Quality profession?

• How many have heard any talks or read any white papers about re-skilling the quality workforce?

• How many people have rolled their eyes when their test lead had a dramatic moment related to a quality challenge?

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Key Take Away’s

Customer Advocacy

Quality Analytics

T.E.A.

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Quality Assurance: Enablers

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Free Picture: MushroomsID: 60777 © Anthony Dodd | Dreamstime Stock Photos

Key Take Away’s

Customer Advocacy

Quality Analytics

T.E.A.

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The Heart of a Tester

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The “service” helps customers accomplish their jobs to be done

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Free Picture: Gruop Of 3D Server TowersID: 151373 © Tetyana Koval | Dreamstime Stock Photos

Jeff Sussna, “Continuous Quality: What DevOps Means for QA” Design Thinking | Cloud Computing | Continuous Delivery Consulting at Ingineering.IT on Jun 21, 2013

Key Take Away’s

Customer Advocacy

Quality Analytics

T.E.A.

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Measure both the Process and the Product

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Defect Density

DRE

Defect Arrival Pattern

Change Requests

Customer Satisfaction

Mean Time to Restore Service

Mean Time Between Failures

Engineering v. Assurance

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http://histclo.com/youth/youth/org/sco/country/fr/scoutfr-assn.htm

Engineering v. Assurance

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• Engineering (en-juh-neer-ing) noun. The practical use of scientific knowledge to design and make things that people use in everyday life. (American Heritage Children’s Dictionary)

• Assurance (uh-shoo r-uh ns) noun. A positive declaration intended to give confidence (Dictionary.com)

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Metrics Matter

Key Take Away’s

Customer Advocacy

Quality Analytics

T.E.A.

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T is for Tools • More than just Quality Center and LoadRunner

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E is for Environment • The era of waiting 3 weeks for an environment

refresh is over … virtualize everywhere

15 Free Picture: CircuitsID: 209246 © John Valenti | Dreamstime Stock Photos

A is for Automation • A is for Automation for All, not just a few

people who took a QTP class

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Free Picture: Compact DiskID: 246769 © Dainis Derics | Dreamstime Stock Photos

Key Take Away’s

Customer Advocacy

Quality Analytics

T.E.A.

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Thank You

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