Opportunities & Challenges in the Smart Store of Tomorrow Store Conference 2014 #SMARTSTORE14

Audrey Carr VP Strategy

Jim Reynolds Director, eCommerce Product Management

Jacob Kennedy Senior Online Product Manager

Nick Koudos Co-Founder

Paul Reid VP, Store Operations

“The big shift is that while stores are ceasing to be vital for the distribution of products, they are becoming profoundly

crucial for the distribution of experiences.”

- Doug Stephens, Retail Prophet

4 Proprietary & Confidential

How do you see the in-store experience evolving over the next 5-10 years? What characteristics

will define the smart store of tomorrow?

5 Proprietary & Confidential

What opportunities do you see for retailers to bridge the gap

between the online and in-store customer experience?

6 Proprietary & Confidential

What trends or technologies do you see having the greatest

impact on the evolving relationship between physical and

digital retail?

7 Proprietary & Confidential

What new services and experiences are you enabling by

bringing new technologies into the retail environment?

8 Proprietary & Confidential

What advice would you offer to retailers piloting and deploying

various digital in-store programs and technologies?

Audience Q & A