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LARRY GLENN VP Platform & Systems Development, HBC Digital

@lglenn

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STATE OF THE INDUSTRY

WE ARE ALL VERUCA SALT

I WANT WHAT I WANT

…WHEREVER I WANT I WANT IT

…AND HAVE A UNIFIED EXPERIENCE

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CHANGE IS THE NEW CONSTANT

ThoughtWorks is rethinking retail.  We take a customer-centric approach in accelerating and delivering digital business transformation and unique unified customer experiences. Our retail team accelerates ideas to outcomes quickly and we are

driving differentiation to boost your brand. Our agile way of working and lean processes combined with our unbiased approach enables retailers to become more market responsive and ensures rapid time-to-value.

AN INTRODUCTION TO THOUGHTWORKS RETAIL

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HUDSON’S BAY COMPANY

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IN THE BEGINNING

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TODAY

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Big brittle ecommerce platform

Enterprise-y tech stack

Small, junior team

Severe instability

Low morale

No trust

IN THE BEGINNING

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Business  has  grown  4x  /  Peak  Hours  10x

Excellent  performance

High-­‐quality  development  pracHces

Advanced  tech  stack

Super-­‐strong  team

We’re  building  a  commerce  plaNorm

TODAY

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We didn’t bring in an army of consultants We didn’t purge the team We didn’t re-platform We didn’t spend a lot of money

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We’re not done getting good at building software yet. Don’t confuse what people have been asked to do with what they’re capable of doing. Building software should be intrinsically rewarding.

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Interface

People

Time

Tools

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INTERFACE

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Freedom  to  focus

Freedom  to  make  mistakes

Freedom  from  unnecessary  stresses

Freedom  to  explore  the  “how“

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PEOPLE

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THESE ARE RESOURCES

RESOURCES: A HANDY VISUAL GUIDE

THESE ARE PEOPLE

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TIME

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TIME

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TOOLS

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It’s simple.

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It’s simple. It’s not necessarily easy.

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Also, we’re hiring.

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QUESTIONS