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DevelopingExtraordinary Leaders Strengths-based Approach
A Proven Approach
1. Know what success looks like
2. Measure
3. Develop Strengths
4. Sustain momentum to become exceptional
ZF Research Redefined Leadership DevelopmentJack Zenger and Joe Folkman
© Zenger Folkman 2014
2
10%highest& lowest
years
key insights
researching and analyzing impact
of leadership
compared todetermine biggest
differentiators
• 16 competencies• strength-based approach• companion behaviors• fatal flaws
20,000leaders analyzed
200,000ratings used for statistical tests
ZF Leadership Research TodayJack Zenger and Joe Folkman
© Zenger Folkman 2014
11
Global Norms
years
researching and analyzing impact
of leadership
75th and 90th percentile norms of global
leaders
65,000Leaders analyzed
850,000ratings used for statistical tests
The Proven Approach
1. Know What Success Looks Like
Better leaders have more satisfied customers
Bottom 10Percentile
11th–35th 36th–65th 66th–90th Top 10Percentile
Customer Satisfaction
Overall Leadership Effectiveness
Source: Technology Service Provider
36
4649
5760
Great leaders generate much higher income
Bottom 10%Poor Leaders
Middle 80%Good Leaders
Top 10%Great Leaders
Net incomein millions
Source: Mortgage Bank Branches
-1.2
2.4
4.5
Effective leaders have more engaged employees
1-9 10-19 20-29 30-39 40-49 50-59 50-69 70-79 80-89 90-100
Employee Commitment/Satisfaction Percentile
Leadership Effectiveness Percentile
Source: Leaders Across Multiple Industries
24
3237
4348
5258
63
70
80
What would these business outcomes mean for your organization?
© Zenger Folkman 2014- EL51.3.910
16 Competencies That Differentiate Extraordinary Leaders
Character
• Displays high integrity and honesty
Personal capability
Interpersonal skills
Leading change
Focus on results
• Technical/professional expertise
• Solves problems and analyzes issues
• Innovates
• Practices self-development
• Communicates powerfully and prolifically
• Inspires and motivates others to high performance
• Builds relationships
• Develops others
• Collaboration and teamwork
• Develops strategic perspective
• Champions change
• Connects the group to the outside world
• Drive for results
• Establishes stretch goals
• Takes initiative
The Proven Approach
1. Know What Success Looks Like
2. Measure
360-degree Feedback Correlated with Business Results Provides Clear Measures
Re-assess Every 12 – 24 Months
The Proven Approach
1. Know What Success Looks Like
2. Measure
3. Develop Strengths
With more strengths, effectiveness increases
0 1 2 3 4 5
Average Percentile Score on
360 Results
Number of Profound Strengths(Competencies at the 90th percentile)
34
6472
8189 91
Building a Strength
Each competency has many companion competencies
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DisplaysHigh Integrityand Honesty
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“Cross-training” behaviors may be surprising
Assertiveness
DisplaysHigh Integrityand Honesty
Competency Companions: “cross-training” ideas for leaders
SolvesProblems
and AnalyzesIssues Relationship
Building andNetworking
CommunicatesPowerfully
Desires toPursue
Excellence
TakesInitiative
DevelopsOthers
Honesty andIntegrity
Can BeTrusted toAct in the
Team’s BestInterest
Technical/Professional
Expertise
The Proven Approach
1. Know What Success Looks Like
2. Measure
3. Develop Strengths
4. Sustain Momentum To Become Exceptional
The Path to Becoming Exceptional
• Pinpoint best leadership traits and choose right developmental focus
• Use feedback and action-learning on the job to elevate strengths
• Increase leadership strengths from good to great
• Sustain—build follow-through into your development plan
Summary
1. Know what success looks like
– Leverage research and data to define success at all levels
2. Measure
– 360-degree assessment
– Determine areas to build
3. Develop strengths
– Incorporate development into daily job responsibilities
– Intentional, repeatable behavior changes
4. Sustain momentum to become exceptional
– Development plan
– Supporting tools and programs
– Reassess on a regular basis
Thank you
Zenger Folkman helps organizations flourish by increasing the effectiveness of leaders at all levels.
Our unique, strengths-based development methodology enables leaders to move faster and higher.
Each offering is solidly grounded in research, utilizing our extensive empirical database. The end
results are statistically significant improvements in how leaders lead, how their employees engage and
how their companies profit; allowing both leaders and organizations to soar to new heights.
Jennifer Lambert
801.228.1495
Schedule a Call or Meeting
