Upload
progress-academy
View
71
Download
0
Embed Size (px)
Citation preview
PROGRESS COMMUNICATIONInterpersonal communication?
Clarity is power ! Un-clarity is a deadly threat !
There are different abilities you need if you want to evolve to crystal clear communication.
List of our communication interventions:
EMPATHIC LISTENINGFEEDBACK TECHNIQUES
BUSINESS PRESENTATION SKILLSSTORY TELLING
INTERPERSONAL COMMUNICATIONASSERTIVE COMMUNICATION
EFFECTIVE TELEPHONE COMMUNICATION
CUSTOMER FOCUSED COMMUNICATION
INFLUENCE AND PERSUASION
PROGRESS ACADEMY
LISTENING: AN ACT OF SOCIAL INTELLIGENCE
THE QUALITY OF OUR RELATIONSHIPS ARE DETERMINED BY OUR ABILITY TO LISTEN.
NON-JUDGMENTAL, ATTENTIVE LISTENING.
ONLY THE PERSON WHO IS FREE FROM A DEFENSE / ATTACK MECHANISM CAN REALLY LISTEN !
PROGRESS ACADEMY
FEEDBACK: AN ACT OF CARING
Without high sensory
skills of the observer and
the observed, no
techniques will be useful !
PROGRESS ACADEMY
BUSINESS PRESENTATION SKILLS
Boring!
And I thought
I was slow
Hi knows nothing about us !
Come on man, come
to the point !!!
PROGRESS ACADEMY
STORY TELLING
A GOOD STORY GETS PEOPLE…
ON YOUR SIDE
PROGRESS ACADEMY
INTERPERSONAL COMMUNICATION
IS ALL ABOUT MAKING A STRONG…
CONNECTION
PROGRESS ACADEMY
THE ART OF RAISING THE WORDS
NOT THE VOICE
ASSERTIVE COMMUNICATION
PROGRESS ACADEMY
TELEPHONE COMMUNICATION
COURTEOUSNESSCARECONSIDERATION
PROGRESS ACADEMY
CUSTOMER FOCUSED COMMUNICATION
KNOW YOUR CUSTOMERS
PROGRESS ACADEMY
INFLUENCE AND PERSUASION
ONE WORD CAN CHANGETHE MEANING
THE MOODAND
THE MOTIVATION
WORDS CREATE WORLDS