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Coaching, Communication & Culture
3 Approaches to Coaching
Traditional
Transitional
Transformational
Typical Training Scenario
Assisting in moving from one post to
another
Drawn from a “Blue Sky” thinking scenario
TrainingFuture
Past
Problems Opportunities
MentoringFuture
Past
Problems Opportunities
CounsellingFuture
Past
Problems Opportunities
CoachingFuture
Past
Problems Opportunities
PUSH
PULL
solving someone’sproblem
forthem
helping someone
solve their ownproblem
NON-DIRECTIVE
DIRECTIVE
LISTENING TO UNDERSTAND
ASKING QUESTIONS THAT RAISE AWARENESS
MAKING SUGGESTIONS
GIVING FEEDBACK
OFFERING GUIDANCE
GIVING ADVICE
INSTRUCTING
TELLING
REFLECTING
PARAPHRASING
SUMMARISING
The Coaching Spectrum
www.coachingformore.co.uk©
Listen
The Chinese Character
“Listen”
Each Reflex (Brush Stroke) has a different Meaning, as
indicated.
Ear
You Eyes
Undivided Attention
Heart
Communication
Listening –
• To
• For
• From
Questions
Ask primary questions around the Verbs that are used
Ask further questions around the Adverbs &
Adjectives used
What How
Statements
“ That’s not an easy decision to make.”
“ There’s more than one decision to be
made here.”
Reinforcing Challenging
High Advocacy/Low Enquiry
•States Conclusions•Imposes Solutions•Gives no Examples•Does not explain
Thinking
•Explains Thinking•Gives Examples
•Seeks others Opinions
•Probes Thinking•Encourages Challenges
•Seeks Contrary Evidence
•Observes•Withdraws
•Asks Questions
•Seeks Confirming Views
•Asks Leading Questions
•Discourages Challenge
High
Low
Low High
Advocacy
Enquiry
Mutual Learning
Quality of Advocacy
Quality of Enquiry
The 3-D Model
Diagnose
Design
Do
www.cfmi.co.uk©
WIN CoachingWant
IntentNeed
•What do you want to happen?
•What are your intentions?
•What do you need to do?
AID FeedbackActually
Happened
IntentionsNeed
•What actually happened?
•What were your intentions?
•What do you need to do to correct the situation?
The Skill/Will Matrix
Low Skill
High Skill
High
Will
Low
Will
The Skill/Will Matrix
Low Skill
High Skill
High
Will
Low
Will
Excite
Delegate
Guide
Direct
ISTAR Diagram
Incentive
Sponsor
Timescales
Activitie(s)
Recipient
Culture?
• Are you proud of your culture?
How to…Create a Coaching Culture
“A coaching culture is one where coaching is the predominant style of managing and working together, and where commitment to improving the organisation is embedded in a parallel commitment to improving people”
Clutterbuck and Megginson
The Key Components
• Physical Space
• Communication
• Time
• Identity
Further Connections
• Networked
• Mercenary
• Fragmented
• Communal
Diagnosing & Changing Organisational Culture
• based on the competing values framework
• Kim S. Cameron
• Robert E. Quinn
• 0-7879-8283-0
?
Vision
Vision
Vision
Vision
Vision
Skills
Incentive
Resource
Action Plan
Confusion+ =+++
+
+
+
+
+ ?
Skills
Skills
Skills
Skills
+
+
+
+
+
Incentive
?
Incentive
Incentive
Incentive
+
+
+
+
+
Resource
Resource
?
Resource
Resource
+
+
+
+
+
Action Plan
Action Plan
Action Plan
?
Action Plan
=
=
=
=
=
Frustration
Gradual Change
False Starts
Change
Anxiety
