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I am a digital project manager(and so can you!)
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Quick Show Of Hands!
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MATT BURGEProject Director
MARTIN FRANZINIAccount Director
Agenda
Who We Are & What We Do
Role of Today’s DPM
Creating Value Through Agile
Managing Risk (or, Why Projects Fail)Tools & Resources
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Today’s DPMWhat would you say you do here?
● Managing workflow● Tracking costs and budgets ● Estimating tasks
(show me your gantt chart and I’ll show you mine)
● Resource management● Risk management● Scope management● Creating project plans● Drafting memos and status reports● Scheduling ● Project Management Plan
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Classic Project Management
DPM: What Do You Need to Know?
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● Client/Account Management● Resource Management● Stakeholder Management● Internal Admin● User Experience● Drupal CMS● Video Production● Photography● Social Media● FedRAMP
● Typography● Plain Writing● SEO● Section 508● Email Campaigns● Security● Performance● Profitability● Scalability● Delivery Process
● Accessibility● Analytics● Compliance● Content Strategy● Back-end Dev● Front-end Dev● 3rd Party Integrations● Quality Assurance● Servers & Hosting● AND MORE!
@th
esam
barn
es
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Sour
ce: K
.C. G
reen
e
● This is still debated, since everything is changing, always
● You may be working on mobile & web development, analytics & data, content creation, social media
● You need to understand the technology, the design process, the gov environment, the user, the stakeholder, the business goals and the delivery process
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So What’s Your Role?
YOU ARE THE SWISS ARMY KNIFE
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Be realistic.
Tactics for Success
Communicate early and often.Prefer action.
Stay positive.
Put yourself in their shoes, but
always advocate for
the user.
Listen and learn.
Find a group to talk over program. Have a meet up with those in a similar role.
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Dealing with Stress
Talk about it Have an escalation planPathways for escalation can allow you to change the context of the conversation.
Work on something elseSwitch your focus. Make progress on something else if you find yourself stalled.
Put things in contextNobody is on the operating table.
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How Do We Do It? Managing the Agile Process
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At Its Core, Agile Is:
Rapid & steady value delivery (Mitigate risk of doing the wrong thing)
Small batches (Reduce complexity & impact of change)
More teamwork
New skills built over time13
The Scrum Process
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Increased communications between development team and internal stakeholders.
Goals re-set at the beginning of each sprint and progress can be tracked via the project “burndown”, which (hopefully) leads to fewer surprises.
Time is tracked by all parties, so in time, we should develop a good idea of the team’s velocity across sprint, keeping expectations realistic.^Attention CORs, this also has accounting benefits. 15
Pros
The core team is empowered by having a say on what is in the Sprint Backlog and is encouraged to push back on deadlines (Joint accountability––remember, not everything is on you).
A planned approach forces you to finish dependencies in previous sprints.
The process can be used to push back against or accommodate phantom stakeholders.
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Pros
Product Owner and stakeholders need training and they have to be engaged in the process.
Additional diligence must be done by the PO to make sure that each Story/Task is impeccably defined (acceptance criteria!) and that there is a joint definition of “done”.
Hotfixes can be disruptive.
Not really suited to firm-fixed scope and/or price contracts.17
Cons
Team morale can be more tumultuous (on all sides).
Time tracking can lead to a “do it quick, not right” attitude, creating technical debt.
Pressure can be put on creative decisions, which are harder to time-box.
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Cons
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Managing Risk19
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- Us, always
“ A little risk management saves a lot of fan cleaning”
Are expectations clear to everyone?
This includes you and your team as much as the client, user, and stakeholders. And
who’s doing what?
The Three Big Questions
Are you staying flexible?
The process works until it doesn’t. If the project is in
trouble, don’t just keep checking boxes.
How well are you communicating?
Don’t just phone it in. You need to be checking in with your team as much as with the client, and
talk things out
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Tools & SupportYou’re never alone
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Tools for Project Tracking
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Tools for Collaboration
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DPM Resources & Training
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Questions?
