RADICAL CANDORA SURPRISING SECRET TO BEING A GOOD LEADER

Rachel Provau RN MSN CNMLChief Nursing OfficerBayfront Health Spring Hill

Objectives• Discuss leadership styles of communication• Define Radical Candor• Discuss historical and current literature relating to

Honesty and Candor• Define the 4 quadrants of leadership styles and provide

an example• Review the ANA Code of Ethics 2001 as it relates to

skilled communication

What is Radical Candor?• Praise?• Feedback?• Constructive Criticism?• Webinars ?• Guidance…?

Culture of “If you can’t say something nice”

• Five Positives to one negative• Sugarcoating• Gentle reminders• Making excuses• Ignoring• Passive-Aggressive

Divergent Book Series Factions• Abnegation

• Dauntless

• Erudite

• Candor

• Amity

Radical Candor• Candor – The Honest• Being willing as a Leader to tell someone when they made

the wrong decision or “screwed up”.• Rarely Happens because leaders are afraid of retribution

or hurting someone’s feelings

What style is your Leadership?

What it all means

Or Give a $%^&!

Or Willing to ^&*% People Off

John Stuart Mill

1806-1873 English Philosopher , Political economist and civil servantHelped define the theory of individual Liberty, Slavery opposition, Women’s right activist, Democracy, Capitalism and Profit.

Kim Scott, CEO Coach for Twitter, Shyp, Rolltape and formerly Apple University

“ You have to tell people when you think they are wrong or their work isn’t good enough.”

https://youtu.be/4yODalLQ2lM

Radical Candor• Undo the rule of “If you don’t have anything nice to say”• This approach is Humbling• In Person, not email• In Private if Criticism and in Public if Praise• Don’t Be nice be Helpful• Don’t personalize – You are…• Be Candid with yourself

The 4 quadrants

#1

#2

#3

#4

Obnoxious Aggression• This is not a good leadership style but is better than

Ruinous Empathy and Manipulative Insincerity• Method is Challenging Directly but not caring personally• A jerk…

Ruinous Empathy• Destructive Sympathy• Sparing one’s feelings then having to give them bad news• Afraid to pull the band aid off

• https://youtube/Y9VW7wGO4vY

Manipulative Insincerity• Never challenges people• Very Sneaky • Manipulative• Pot Stirrer • Fake Praise• Backstabber

Radical Candor and Civility

The 5 ‘C’s”

• Clear Expectations

• Clear Capability

• Clear Measurement

• Clear Feedback

• Clear Consequences

Examples

• Time Management

• Right skills

• Outcomes

• Fact based to give and to take from others

• Repeat, Reward or Release

American Nurses Association (ANA) Code of Ethics (ANA,2001) that states professional nurses have an ethical mandate to become skilled communicators.

References

• Kimmalonescott.com • J. Mill- On Liberty ISBN 1-59986-973-X 1859• G. Robins- 25 Rules of Civility + Radical Candor +

Ruinous Empathy LinkedIn Blog 2/10/2016• P.M. Forni- Choosing Civility: The 25 rules of Considerate

Conduct 11/2003• D. Huber- Leadership and Nursing Care Management

ISBN 978-1-4557-4071-0 1996• R. A. Patronis-Jones- Nursing Leadership and

management: Theories, Processes and Practice ISBN 0803613628 9780803613621 2007