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Healthcare Revenue Cycle Management
Serving the U.S Healthcare Industry for 14 years…
e-care…
e-care – An Overview
2 Proprietary and Confidential
e-care India is a premier medical billing company that was established in the year 2000 by a team of experienced healthcare professionals.
14 Years in the business and
growing
1000+ employees
Established in 2000
Offices in the US (Sales & CRM) and
India (3 centers)
Clients across 21 states in the
continental US and Hawaii
Focus on Healthcare & Technology
services
First India based HC BPO
to get ISO 9001 and 27001 certified
Complete Business Office (CBO) services
3 Proprietary and Confidential
Front End Support
EDI
Insurance Eligibility Verification
Physician Credentialing
Back Office Support
Coding & Review
Automated Claim status services
ERA/Manual posting, reconciliation
Insurance AR follow-up, Denials, Appeals
Old AR evaluation, re-filing, completion
Mid Office Support
Charge Entry
Data Indexing
Data Conversion
Other measures to ensure PHI protection
Confidentiality Agreement Bio metric Access Control CCTV Monitoring Restricted email, folder & Internet access
Paperless environment Automatic system-lock when inactive Unique user credential for employees to access system
Compliance and Information Security
4 Proprietary and Confidential
e-care India is ISO 9001:2008 certified and has the distinction of being the first (India based)
Medical Billing Company to obtain ISO 27001:2005 certification.
Compliance and Information Security
5 Proprietary and Confidential
ISO
9001:2008
ISO
27001:2005
HIPAA Compliant
Billing Services
ecare secured
Firewalls
ecare
servers
Production
Systems
Health
Information
Payment Posting and reconciliation of the claim
AR follow-up and Denial management
Customized reports sent to client periodically
Patient Demographics details entered into the PMS
Retrieve Medical Records for Coding
Insurance eligibility verification
Coded documents are then sent for Charge Entry
Electronic/Paper claim submission to Insurance payers and track Rejections
Proprietary and Confidential 6
7
Flexible pricing options
ISO & HIPAA complaint
Expertise in 28+ specialties
Experienced in 25+ major Billing software
14-Years of experience in Healthcare industry
Dedicated Account Manager for every project
Disaster Recovery Centre for Business
Continuity
Full suite of RCM services
Why e-care? You will be happy you chose us!
Apart from the usual benefits that you get from offshore outsourcing, e-care provides you more advantages:
“Your Business Is Safe with ecare”
Proprietary and Confidential
Advantage to our clients
Proprietary and Confidential 8
• e-care provides dedicated Account managers for each client • Flexibility in work - we handle ‘rush projects’ by deploying more work force from the ‘bench’ to complete within the time committed in the SLA • We share the latest industry updates and provide suggestions for improvement through which we have helped our clients reap more benefits • We send you customized performance reports as per the requirements of your organization • Flexible pricing models • Keep track of the ever changing compliance and regulatory landscape in the Healthcare market
Contact
7 Proprietary and Confidential
India Headquarters: BR Complex, 27-28, Woods Road
Chennai 600 002.
INDIA
Phone : +1 813 666 0028
Fax : +1 212 504 7946
email: [email protected]
Web : www.ecareindia.com
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