04/08/23 1

Basic Communication Skills

for Pharmacist

04/08/23 2

Supervision

Dr\

Galal M.

AbdElghanyBy\

Yasser

Ibrahim

04/08/23 3

Topics1.Introduction.2.Types of pharmacist.3.Setting the Stage for Communication.4. Incorporating the Pharmacist into Patient Care Activities.5. Establishing the Pharmacist-Patient Relationship6. Patient Counseling, Interviewing, Educating.7. Nonprescription Medication Consults.8. Collaborative Working Relationship withPhysician.9. Physician Consults.10. Conflict Management.11-Communication with Colleagues.

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Introduction

-The communication part of our daily natural with others.

-Pharmacists play a very important role in the aspects of providing medical service to people and society.

-Pharmacist care describes specific activities and serves.

-Pharmacist play a key role in the treatment of diseases, they advice both doctors and patients

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Types of pharmacist

1-Community Pharmacist.

2-Hospital Pharmacist.

3-Industrial Pharmacist.

4-Primary Care Pharmacist.

5-Academic Pharmacist.

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Setting the Stage for Communication

The stage cover the following topics :

1 -Why were specific services chosen to be offered?

2 -What role has the site played in the community over the years?

3 -What are the current expectations of the customers and patients?

The topics covered can include

-Is every patient counseled on every prescription ?

-Does the pharmacist actively provide non-prescription ?

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Patient Care Activities

Once pharmacists understand the history, philosophy, and values of the pharmacists and staff members, they will be prepared to

communicate with patients and physicians .’’

Communication strategies can differ for each type of relationship .

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Pharmacist-Patient Relationship

Strategies1-Introduce self to patients during an encounter.

2 -Outline for the patient what will occur during the encounter.

3 -Demonstrate empathy or caring attitude so that the patient feels at ease.

4 -Discuss with the patients the amount time needed for the encounter.

5 -Discuss the expected outcome of the encounter.

6 -Use feedback strategies throughout the encounter to ensure patient understanding.

7 -Ensure sufficient time for patients to ask questions towards the end of the encounter.

8 -Resolve a drug therapy problem in a timely manner.9 -Follow up with patients.

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Patient Counseling Three prime questions to ask patients who are

receiving a new prescription:

1 -What did your doctor tell you themedication is for?

2 -How did the doctor tell you to take it?

3 -What did the doctor tell you to expect ?

when a patient is receiving ask him

1-What do you take the mediation for?

2 -How do you take it?

3 -What kind of problems are you having

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Interviewing Patients Tips for Good Patient Interviews

1-Greet the patient and introduce your self.

2-Direct the patient to the consultation area.

3 -Explain why you need to collect the information.

4 -Indicate how long the interview will last.

5-Pay attention to body language.

6-Ask open ended questions.

7 -Use active listening skills and demonstrate empathy.

8 -Ask the patient to restate any unclear information.

9-Avoid medical jargon.

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Educating Patients Objectives of a Patient Education

1-Lecture ,dialogue and audio-visual methods.

2-Demonstration and discussions.

3-Encourage the patient to practice techniques.

4-Discussion and video stimulations.

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Nonprescription Medication Consults This provides a great ‘‘teaching moment’’ for

pharmacist with patients who are self treating.

Data collection1-Patient age, sex, race.

2-Current and past medical history.

3-Family history.

4-Social history.

5-Dietary history.

6-Medication history.

7-Laboratory test.

8-Physical finding.

9-Patient complaints, symptoms, signs .

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Relationship with Physicians( Is the key to the success of a pharmacy

practice ) this done by-

1-Meetings with physicians .

2-Learning about a physician’s needs .

3-Make changes in drug therapy based on a physician approved protocol .

4-Physicians need to trust the knowledge and clinical skills of pharmacists .

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Physician Consults

Communicating Information to Physicians1 -Keep patient focused.

2 -Provide the physician with any meaningful background information.

3 -Clearly and concisely outline the problem the patient is experiencing with the drug therapy.

4 - Propose a solution (pharmacist’s intervention).

5 -If face to face, request physician feedback for the solution .

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Communication with Colleagues

Good communication in the workplace begins with respect for other coworkers and a willingness to be team player .

-Staff meetings should be used to bring up problems.

-Staff meetings should providing critical feedback.

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Conflict Management Whether pharmacists are communicating with

patients, physicians, or colleagues, conflicts will occur.

This conflict can be solved by-:

1-Paraphrasing and restating .

2-Partial agreement without self indictment .

3-Ask for specifics .

4-Use assertive tone.

5-Contracting to talk at a later time .

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Patient Care Practices

Basic Seven (History of Present Illness)

1 -Location.

2 -Quality.

3 -Severity.

4 -Timing.

5 -Setting.

6 -Modifying factors.

7 -Associated symptoms .

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Pharmacists Exercises to Develop Writing

Experience include-:

(1 )Developing patient education materials.

(2 )Writing a store newsletter.

(3 )Writing a staff newsletter.

(4 )Preparing a journal club presentation.

(5 )Preparing a patient case presentation.

(6 )Producing a marketing flyer for a pharmacy event

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CONCLUSION

-Treat the patient is the way you would like to be treated.

-Active listening.

-Consider privacy.

-knowing your stock.

-Make sure that the patient understood you.

-See one, Do one, teach one.

-Be patient with patient.

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REFERENCES

According to American Journal ofPharmaceutical Education (2006; 70(3) Article (58).

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Thanks to ALLAH

Thanks to all professor doctors present

Thanks Dr.Galal

By\ Yasser Abd elmonium Ibrahim2008\2009