Communication Skill- Trg

8/10/2019 Communication Skill- Trg

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http://www.pbase.com/daria90/colour_collision_splashes


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To change behavior

To get action

To ensure understandingTo persuade

To get and give

Information

Communication Goals


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The art of effective listening is

essential to clear communication, and

clear communication is necessary tomanagement success.

--- James Cash Penney


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Why is communication

important ?

Inspires confidence

Builds respect

Helps make friends

Reveals your ability to others

Develops a distinct personality


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Quality

Communication skills

Ability to motivate people

Honesty

Ability to listen

Team-building expertise

Analytical skills

Aggressiveness in business

CEOs Rating It Most Important (%)

52

47

34

25

24

19

10

Quality

Communication skills

Ability to motivate people

Honesty

Ability to listen

Team-building expertise

Analytical skills

Aggressiveness in business

CEOs Rating It Most Important (%)

52

47

34

25

24

19

10

Source: Survey conducted by American Express for the National Quality Institute.

Reported in R. Nutt, Survey Finds Leadership Key, Vancouver Sun, June 1, 2000, p.

D6.


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Two Brains

First Brain - Brain Stem (Reptilian Brain)

- Limbic System300 to 500 million years old

New Brain - Neo Cortex

Source of thought, memory,language, creativity, planning

and decision making


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Verbal and Non-verbal signals *

Verbal signals

transmit the content

are the words of the message

deal with speech, intonation,

pitch, rhythm, etc.

Non-verbal signals

transmit the relational

dimension

postures, body movements,

touches, tone of voice, eyecontact, pauses, rate of speech

and volume

!Each message consists

of verbal and

non-verbal signalsVAK


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Visual Learners prefer to seeinformation: they likereading text, writing,drawing and looking at

diagrams.Visual Learners tend to say "show

me" and "I see what you mean."

Some visual learners will even takenotes when they have printed

materials on the desk in front ofthem.

Visual learners make up

approximately 65%of the

population.


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Visual learners need to see bodylanguage and facial expressions

to fully understand information.

In a classroom or training situation,these learners will tend to sit

toward the front of a room, where

there are no visual obstructions

or distractions.


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If you are a trainer, the following are waysto make sure you reach the visual learner:

Use visual aids in all presentations,

including: handouts, diagrams, power

point presentations, illustrations,

overhead transparencies, flipcharts,and videos.

Try to move about the room, focusing on every group

member, allowing everyone to see your facial

expressions and gestures.

Create words pictures by using creative language

to paint a picture of what you are trying todescribe or explain.


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Auditory Learners take in information through

listening to the spoken word, to self or

others, to sounds and music and noises.

Auditory Learners tend to say "tell me" and "I

hear what you are saying."

Auditory Learners learn best by saying things

aloud or repeating words and key points in

their heads.

Auditory Learners like lectures, debates,

discussions, audiotapes, and verbal

instructions.

Auditory learners make up

about 30% of thepopulation.
http://ita2.tumblr.com/post/589846880/visual-auditory-kinesthetic-learning-style-model


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Kinesthetic Learners like physical

experiences - touching, feeling,

holding, doing, and MOVING -

practical hands-on experiences and

physical activities.

Kinesthetic Learners tend to say "letme try " and "I know how you feel."

The kinesthetic learner has to feel or

live the experience in order to learn

it.

Kinesthetic Learners like hands-on

labs, field trips, projects, trial-and-error, and real-life examples.

Kinesthetic learners make up

around 5%of the population.


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People with a kinesthetic learning

style are also commonly known as

"do-ers".

Kinesthetic learners usually succeed

in activities such as chemistry

experiments, sporting activities, art

and acting; they also may listen to

music while learning or studying.

They possess good eye-hand

coordination.

In kinesthetic learning, learningoccurs by the learner using their

body to express a thought, an idea

or a concept (in any field).


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COMMUNICATION

INCLUDES 3 Vs

Visual : BODY LANGUAGE

Vocal : TONAL QUALITY OF VOICE

Verbal : THE WORDS YOU USE

55%+

38%+

7% =


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We need to

improve communication... as

70 % of our communication efforts are:

misunderstood

misinterpreted

rejected

distorted or not heard


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Four sides of a message

SENDER RECEIVER

SIGNAL

Factual information

Relationship

Self-revelation

SIGNAL


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Factual information explains the fact

Self-revelation

expresses the sender himself and his feelings

Relationship expresses what the sender expects from the receiver

and what kind of relationship (contact) existsbetween the parties

Appeal seeks to have an influence on the other

Explanations of the four sides


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Four ears" of the receiver

The correct decoding of the message by the receiver

means that he has to have a particular ear for each

of the messages

SIGNAL

SIGNAL

Factual information

Relationship

Self-revelation


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Four questions to Grasp all Messages

Factual information ear

Self-revelation ear

Relationship ear

Appeal ear

What is the factual content of the report?

What is this telling me about the other person?

What does the other person want me to know aboutmyself and about our relationship?

What does he want to achieve?


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IS NOT JUST GETTINGTHE MESSAGE ACROSS

BUT ITS ACCEPTANCE

FROM ITS INTENDED RECEIVERS

WHICH CAUSES

THE EXPECTED BEHAVIOUR

AMONG THE RECEIVERS

OF THE MESSAGE

ONLY THEN, THE RECEIVERS

WILL BE WILLING TO

CONVERT THE COMMUNICATION

INTO ACTION *


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Ourselves

Focusing on ourselves, rather than the other

person can lead to confusion and conflict.

The "Me Generation" is out when it comes toeffective communication.

Some of the factors that cause this are:

Defensiveness(we feel someone is attacking us),

Superiority(we feel we know more than the

other), and

Ego(we feel we are the center of the activity).


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Physical barriersinclude difficulties in hearing and seeing.

Intellectual barriersmay occur because of the natural ability, home background or

schooling that affects the perception and understanding of the receiver.

Emotional barriersinclude the readiness, willingness or eagerness of the receiver

and the emotional status of the educator.

Environmental barriersmight occur if there is too much noise or if the room is too

congested.

Cultural barriersinclude those customs, beliefs or religious attitudes that may

cause problems. Economic and social class differences and language variation, aswell as age differences, may also be difficult to overcome. Either too high or too

low status of the educator (sender) compared to the audience may affect

communication.


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Interrupting

to complete others sentences

Preparingour response before someone has completed speaking

Multitasking

while listening

Filtering

content or meaning based on our opinion / prejudice

about the speaker


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Take responsibility for every stage on the

Communication Cycle:What is intended

What is spoken

What is heard

How it is understoodWhat is agreed to

What is acted on

How it is actually implemented

What results were really obtained.Be aware of where you or others

tend to fall off the cycle.


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1. MAKE SURE THAT

YOUR WORDS, BODY LANGUAGE &TONALITY ARE CONGRUENT

[ ALIGNED AND SENDING THE SAME MESSAGE ]

2. MAINTAINING EYE CONTACT

[ EXPRESSION OF YOUR INTEREST ]

3. IMPROVE YOUR VOICE CULTURE

[ MAKE IT INTERESTING ]

4. BE POSITIVE, PRECISE AND CLEAR

[ ~ Dont forget to complete the work by tomorrow. ]

[ ~ Please remember to complete the work by tomorrow.]


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5. GOOD LISTENING

SUPPLIES THE BUILDING BLOCKS OFGOOD UNDERSTANDING AND

GOOD COMMUNICATION SKILLS

~ Listening is an active process involving :

Earsfor verbal communication

Eyesfor non-verbal communicationBodyfor gestures

6. WELL-TIMED PAUSES

GIVE TIME FOR

EXPLANATION,

EVALUATION &

DEVELOPMENT OF THOUGHT *

~ Facial expressions reveal the difference between

a pregnant pause and an embarrassed silence


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7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF

THE MAIN POINTS COVERED

8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE

~ put yourself in the other persons position,

understand the other persons perspective

and then proceed to interact

9. COMMUNICATION MUST APPEAL TO

BOTH MIND AND HEART

~ appealing to mind requires facts, evidence and logic

~ appealing to the heart, more difficult,

requires touching the soul -based on mutually respected values

10. KEEP THE COMMUNICATION SIMPLE

~ say it in simple sentences, with no twists and turns

communicate to express but not to impress


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11. TELL IT AND TELL IT AGAIN, IF NECESSARY

~ tell the point once

then come back and hit it again, and again.

12. COMMUNICATE WITH CONFIDENCE

~ communication exposes

your inner thoughts, feelings and sentiments.

Your confidence, or the lack of it, is getting transparently

revealed.

13. PRACTICE THE ART OF COMMUNICATING

ON PAPER

~ thinking on paper & saying on paper

14. COMMUNICATION IS IRREVERSIBLE~ communication cannot be reversedOnly minimizing the hurt feelings is possible,but the damage has already been done.[ ~ forgive but not forget ]Be highly careful, thoughtful and purposeful


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To Summarise.

Why Communication is Important

Types of Messages

Four Sides of Messages

Common Errors in Communication

20 Useful Hints to Improve Communication

Some Important Aspects

Basics of Effective communication is to Understand People /

ReceiverCount on Yourself to Improve your Communication Skills

Your Destiny can be Re-Written


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MARKETING is:

Creating.

Communicating.

Delivering Value to Customer.


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in the new global and diverse

workplace, one requires

excellent Communication Skills!

Success for YOU


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Have Excellent

Communication

Skills

Documents

Communication Skill- Trg