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hello
ahoy
All these people now have a voice
Story Notts HC staff Response Comment 1ServiceUser
Comment 2
CQC, DH
Mind, Rethink, Alzheimer's Society
GP Consortia, Principia
HealthWatch, H&W Boards
Patient organisations
Automatic notification
Comment from patient
How stories flow on Patient Opinion
Service improvement
Moderation
IMAGINE
SHARE
Clinician
Intervention
Patient New outcome
Story onPO
So how could you use Patient Opinion to embeda service improvement?
Clinician
Service user Intervention Outcome
Team B
Clinician
Manager Story onPO
Public
Further
storyResponse
Public stories about the intervention promptadoption and tweaks across teams and agencies
Using transparency to drive cultural change
Organisations displayed here can include your AQuA team, other teams, plus trusts, CCGs, HealthWatch etc
(e) regularly seek the views (including the descriptions of their
experiences of care and treatment) of service users, persons acting
on their behalf and persons who are employed for the purposes of
the carrying on of the regulated activity, to enable the registered
person to come to an informed view in relation to the standard of
care and treatment provided to service users.
providers who comply with the regulations will:●● Have systems in place to deal with comments and complaints,including providing people who use services with information aboutthat system.
●● Support people who use services or others acting on their behalf tomake comments and complaints.
●● Consider fully, respond appropriately and resolve, where possible, anycomments and complaints.
We’d like you to:
• Think about the story
• Think about how you might want to respond, in your role or as a representative for the Trust
• Bullet point how you would respond on the A3 sheet on your table
Joanne Horsley
Acute Services ManagerMillbrook Mental Health Unit
1. To ensure each team captures feedback
2. To ensure each team shares and discusses its feedback
with all team members
3. To ensure that each team acts on both its positive
and negative feedback
4. To ensure that each team and directorate shares the changes it has made as a result of feedback
Which challenge should we take on together?
The challenge
• What excites you – what ideas do you have to help us achieve the challenge?
• What are your concerns – is there anything that could stop us from achieving the challenge?
How can you help us to achieve
our challenge?
