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State and local government faces the challenge and opportunity of keeping a strong bench of IT professionals with the skills needed to serve citizens how and when they expect to be served. It means a careful balance between keeping legacy systems operating, pushing forward into cloud, mobile, big data, analytics and the disruptive technologies emerging from the civic tech sector. To those ends, it requires organizations to pivot with seasoned employees pivoting toward the future and young people pivoting toward public service.
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University of PennsylvaniaNot Just the Dress Code was Different in1946
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Arstechnica.com: Wendy RejanThese guys had career-long future skills
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This kid saw a very different future
@pwtaylor#medgs14
flickr Sebastiaan ter BergThese folks have skills in demand now
@pwtaylor#mewdgs14
flickr lynnecazaly.comNot the world of work you joined
Capitol EMI/ Star Trak If everything is changing …
Mop Top Hat
Boldolddphone./ Techfruit Your phone …
Dial Tone Ring Tone
Ford Motor Co.Your truck …
Utility Lifestyle
Your Home …
Electric Electronic
Honeywell/ nest
The Way Your Neighborhood Works …
Over the Fence Over the Internet
Nextdoor
The way work works …
The Cubical The Network
And the way government works …
Physical Virtual
PlaceholderStaffing is a Top 5 Priority for Public CIOs
B
The Skills Gap flickr inbusiness
Lower staff productivityPoor Citizen ServiceOrganizational InefficienciesSecurity vulnerabilitiesSlow response to change
40%of SLG CIOs don’t
believe they will be able to recruit people with the right skills.
CDG, 2013
Sense of the Public Sector IT Workforce flickr Steve
Only
25%said their organization
had a careerdevelopment strategy
in placeGoverning Institute ADP/IPMA HR,
2012
From JFK to your Roth IRA: Working Longer flickr 401kcalculator
CIOsanticipate
20-30%of SLG IT workforce eligible to retire in
next five yearsCDG, 2013
Only
50%of retirees will be able to replace at least 90% of their income at 65
NRRI, 2014
NPR Planet Money, May 9, 2014
Degrees Awarded1971 2011
COMPUTER SCIENCE
POLITICAL SCIENCE
12K 47K
Undergraduate
28K 40K
State and Local GovernmentShare of Computer ScienceDegree Holders
All CS Degrees
Doctoral Degrees
4%
1%National Science Foundation, National Center for Science and Engineering Statistics, Scientists and Engineers Statistical Data System (SESTAT) (1993-2008)
Talent Pipeline NPR Planet Money
legaljuice.comAppeal to Aspiration rather than Need
legaljuice.comA Six Pack of Lists for Navigating Work
PlaceholderPlaceholder flickr Nikolaos Bogloglou Never Mentioned these back in School
1. Nostaligist2. Telesurgeon3. Rewilder4. Garbage Designer5. Simplicity Expert6. Healthcare Navigator7. End of Life Therapist8. Gamification Designer9. Robot Counselor10. Media Remixer
10 “Crazy” Jobs predicted
to exist by 2030
Canadian Scholarship Trust Plan (CST) and Foresight Strategists, 2014.
PlaceholderPlaceholder flickr NYCEDBecause Systems Don’t Take Care of Themselves
Recession Proof
IT Skills in SLG
Compiled by CDG from original research and industry benchmarks (Foote Partners/ Pay Trends/ indeed).
1. IT Project Managers2. Business Analyst3. CyberSecurity 4. All things Cloud5. Software Engineer6. Applications Developer7. Systems Architect8. Systems Engineer9. Systems Administrator10. Systems Analyst
PlaceholderPlaceholderBecause Systems Don’t Take Care of Themselves
1. Big Data Analytics2. Data Governance Skills3. Network Security Mgmt4. Mobile App Development5. Business Intelligence6. Business-Tech Alignment7. Advanced Telecom (4G LTE)8. GIS9. Mobility10. Findability/ Text Mining
High Demand Non Certified IT
Skills in SLG
Compiled by CDG from original research and industry benchmarks (Foote Partners/ Pay Trends/ indeed).
flickr Andy
PlaceholderPlaceholderBecause Systems Are Changing
IT Skills with Declining Demand
Compiled by CDG from original research and industry benchmarks (Foote Partners/ Pay Trends/ indeed).
1. Tape Management2. PC and Software Support3. Mainframe Programmers4. Traditional Telephony5. Lotus Notes Administrator6. Novell GroupWise Admin7. Server-only Administrator8. Windows XP Administrator9. COBOL/ FORTRAN
PlaceholderPlaceholder flickr Evan/ TerminalBecause Systems and Society are Changing
Things Your Next Hire Should Know
About or Do
Compiled by CDG from original research and industry benchmarks (Foote Partners/ Pay Trends/ indeed).
1. CyberSecurity2. Big Data and Video Analytics3. Open Data4. Web, Mobile5. Social Media6. Cloud7. Sensors, Cameras, Drones8. Predictive, Contextual, Aware
Technologies9. Gamification as Engagement10. Focus Groups, Charrettes
And the way government works … PlaceholderPriority Training Needs through 2016
PUBLIC IT STAFF TRAINING NEEDS Cyber Security (91%) Applications (58%) Project Management (51%) Operating Systems (34%) Networking (33%)
PlaceholderPlaceholder flickr sehgao asadBecause Systems and Organizations are Changing
The Things that Count in Your
Role
Compiled by CDG from original research
1. Creating Public Value2. Tech’s contribution to Smart/
Livable Communities3. Tender/ Contract Mgmt4. Vendor/ Partner Relationships5. Multi Supplier Management6. Service Integration7. Business Service Management8. Promoting Innovation9. Community Engagement10. Succession Planning
From the Laboratories of Democracy flickr Kevin Hutchinson
TrentonProblem-solving fellowships, incubators and accelerators
BostonPaid internships and fellowships
Georgia200 interns placed across 50 counties
Cook CountyRecruitment and system modernization
What Your Organization Can Do flickr David Gn
Make skills refresh and contemporary IT certifications a priorityUse Alternatives
What Your Organization Can Do flickr David Gn
Introduce new talent through purposeful internships
What Your Organization Can Do flickr David Gn
Recognize the age of permanent managed services
What Your Organization Can Do flickr David Gn
Find a place for seasoned IT pros “discarded” by industry
Government as Refuge from Ruthless Tech CultureNew Republic
“Young people are just smarter.”“We want people who have their best work years are ahead of them, not behind them.”
What You Can Do flickr kristof ramon
Take the Long View
Foster and adopt a sensibility that everybody’s jobs includes:
• fiscal and environment sustainability
• energy efficiency• Information security
Take on a “both/and” sensibility, embracing:
• legacy and cloud • mobile and wearable
Keep a keen eye on what is in the pipeline; and,Know and use your network – because it keeps you fresh and safe
Get a Side Gig flickre cdubya1971
Create allowances and
encourage employees to take on side gigs
where they are likely to work on different problems, see new things and pick up
new ideas and skills.
flickr Scott McLeod How far does it … er, do we … go?flickr.com/photos/retrocactus/717906710
So what’s with theBird?
It is not about beinga mutant cousin to thisguy …
It isn’t even aboutthese guys…
… although we can learn from them too. Detroit Red Wings
It is about theRedwing Black Bird
chrisupdegrave.comA Lesson from Ornithology (Study of Birds)
In times of stability,the specialist wins.
chrisupdegrave.comIt Does Something Pretty Special …
In disruptive times, the generalist wins.
PlaceholderPlaceholderThe Energizer Bunny is Famous for Doing It
PlaceholderPlaceholderAnd Humans Know How To Do It, or Learn To
PlaceholderPlaceholderEven Pioneers of the New Economy Do IT
Incorporated September 4, 1998
A search engine
What a difference 16 years makes
A technology company focused onowning our data and signals, one of
which’s products happens to besearch engine
PlaceholderPlaceholderPeople Pivot!
PlaceholderPlaceholderBecause Systems Are Changing
IT Skills with Declining Demand
1. Tape Management2. PC and Software Support3. Mainframe Programmers4. Traditional Telephony5. Lotus Notes Administrator
6. Novell GroupWise Admin7. Server-only Administrator8. Windows XP Administrator
9. COBOL/ FORTRAN
Where are they headed?
1. Data Backup Specialist2. End User Support3. Cloud Specialist4. VOIP/ Unified Comm Admin5. Office
365/Google/Box/SharePoint Admin
6. Hosted solutions specialist7. Cloud Administrator8. Windows 7 or 8 Admin9. Drupal, Salesforce, Google
Apps, SharePoint…10. Social, Social, Social
PlaceholderPlaceholderThe Art of the Pivot: Government-specific Renaissance Person
9. COBOL/ FORTRAN
Legacy is not always a four letter word.
flickr Ehsan HoqueThere are Only Two Choices
flickr Neil MoraleeThere are Only Two Choices
Flikr: Ehsan Hoque flickr DinosaursAreNotDeadThere are Only Two Choices
150CHALLENGE
THE
Perspective Matters Bill Waterson
Perspective Matters
“We’re here to put a dent in the universe.
Otherwise why else even be here?”
Steve Jobs, Apple
685c86924685c86924
Winston Churchill, 1941
You are our beat – keep in touch.
Paul W. TaylorChief Content Officere.RepublicEditor at LargeGOVERNING
@pwtaylor
e.Republic.com
govtech.com/events
pwt.net/speaking
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