Public sector organizations are increasingly driven to improve operational efficiency, share information, and integrate processes across operational and jurisdictional boundaries while maintaining control and reducing costs. Recently, cloud computing has captured significant attention as both a business and computing model that enables public sector organizations to achieve these daunting objectives.

Adoption and use of cloud computing

is now growing at a compound annual

growth rate of 26%. Further, cloud

computing is expected to account

for roughly 20% of the overall global

IT market, excluding IT services and

client devices, by 2015. Public sector

organizations are already at the forefront

of this trend. In fact, many major

government IT organizations around the

world, including the U.S., Canadian, U.K.,

Japanese, Australian and South Korean

national governments, have already

defined their cloud strategy

and determined to run centralized

government clouds, leveraging public

clouds where appropriate.1

1 Source: http://www.oracle.com/us/industries/public-sector/cloud-solutions-public-sector-wp-323002.pdf

Modern Cloud for a Modern Government

More than 10,000 customers and more than 25 million users that rely on Oracle Cloud every day

Una Nube Moderna para un Gobierno ModernoLas organizaciones del sector público están cada vez más dedicadas a mejorar su eficiencia operacional, sus medios para compartir información y la integración de sus procesos entre diferentes jurisdicciones y campos operacionales. Todo esto sin descuidar el control y reducción de costos. En los últimos tiempos, la computación en la Nube ha empezado a llamar mucho la atención como mercado, pues es un modelo informático con la capacidad de ayudar a las organizaciones del sector público a cumplir objetivos muy abrumadores.

La adopción y uso de la computación

en la Nube está creciendo un 26%

anualmente. Además, se espera

que, antes del 2015, la computación

en la Nube llegue a representar

aproximadamente el 20% del mercado

global de TI, sin contar servicios de

TI y de dispositivos de clientes. Las

organizaciones del sector público

ya se encuentran a la vanguardia de

esa tendencia. De hecho, muchas

organizaciones gubernamentales

de TI de todo el mundo ya han

definido sus estrategias para la Nube

y determinado el uso de Nubes

gubernamentales centralizadas, con

las que también puede darse apoyo a

Nubes públicas, cuando corresponda.1

Actualmente, tenemos más

de 10.000 clientes y más de 25

millones de usuarios que confían

cotidianamente en Oracle Cloud.

2

Oracle offers the most comprehensive cloud on the planet, with a complete suite of

enterprise-grade applications, deployed on a common platform, enhanced with modern,

socially enabled technologies and applications.

Today, we have more than 10,000 customers and more than 25 million users that

rely on Oracle Cloud every day. Oracle is a clear and well-positioned leader in public

and private cloud computing solution. Building upon our market leading commercial-

off-the-shelf enterprise software, Oracle has enhanced its hardware, software and

management capabilities through investments in innovation and strategic acquisitions,

as well as key partnerships. Oracle is equipped to provide highly scalable and flexible

technology to accelerate customers’ requirements for cloud-based solutions.

Additionally, Oracle is a profitable and viable industry leader. Vendor viability and profitability are important indicators: They provide

current and potential customers with assurance that the capabiliities will continue to benefit from research and development and

continued innovation. Our solutions are based on open standards and built upon a modern architecture. We deliver a full suite

of enterprise applications as subscription based software-as-a-service, so customers can avoid the data and business process

fragmentation that results from using multiple, siloed clouds. These solutions enable customers to adapt to business changes,

and the flexability to configure and extend the applications to meet those demands. They can also be easily integrated with

existing on-premise applications, to help you extend your existing investments.

This paper outlines Oracle’s cloud computing strategies, solutions and services for public sector customers and partners,

and articulates Oracle’s value.

Within Public Sector it is not only important to deliver modern citizen facing systems that reduce the cost of interacting with the public but also systems that enable employees to benefit from proven, best-in-class functionality in applications that are easy to use and can be personalized for each user.

PUBLIC SECTOR DEMAND FOR MODERN DEPLOYMENT MODELS

Public service agencies, including government, education, and healthcare, are

increasingly looking for lower cost and more flexible ways to improve efficiency,

flexibility, operational agility and integrity of systems, Cloud computing has come to

be recognised as both a business and deployment model that enables public sector

organizations to achieve these aspirations.

Responding to business and legal mandates to manage costs and improve efficiency,

public sector organizations are looking to cloud computing as a potential solution.

U.S. Federal government agencies are exploring cloud computing with the support

of the Federal CIO, the Office of Management and Budget and the General Services

Administration. Meanwhile, worldwide, governments and local agencies, burdened

by severe budget cuts, a rapidly aging workforce and increased service demand,

particularly in health and social care, have initiated several strategies.

‘In the UK the Digital by Default strategy estimates that moving services from offline to digital channels will save between £1.7 and £1.8 billion a year’

£

£

£

££

££

££

£

£ £

£

Oracle es un líder claro y bien posicionado, con soluciones en la Nube para los sectores público y privado. A partir de su software corporativo comercial, líder en el mercado, Oracle ha reforzado su liderazgo en el mercado de software y hardware gracias a inversiones en innovación y a adquisiciones estratégicas, así como a algunas asociaciones clave. Oracle está equipada para proveer tecnologías altamente escalables y flexibles que responden rápidamente a las demandas de soluciones basadas en la Nube de nuestros clientes.

En el sector público, no solo interesa

proporcionar sistemas modernos de

cara al ciudadano, con reducción de

los costos para interactuar con el

público, pero que también permitan

que los funcionarios aprovechen

funcionalidades comprobadas y de

alto nivel en aplicaciones fáciles de

usar y de personalizar.

Las agencias de servicios públicos, como en los casos de los órganos de gobierno, de educación y salud pública, buscan maneras más baratas y flexibles de aumentar la eficiencia, la flexibilidad, la agilidad operacional y la integridad de sus sistemas. La computación en la Nube ya se reconoce como un modelo empresarial y de implementación que permite que las organizaciones del sector público cumplan sus expectativas.

IMPULSORES FUNDAMENTALES DE LAS INVERSIONES EN LA NUBE

La computación en la Nube es un modelo tecnológico que modifica la manera en que las entidades de servicios públicos consumen servicios de TI y cómo implementan estos servicios para sus depositarios. Aunque frecuentemente se la entienda como una iniciativa de TI, muchos clientes del sector público también consideran cambiar su manera de operar con vistas a optimizar sus servicios para los constituyentes. Las metas son reducir los costos en informática, mejorar la calidad del servicio y poder implementar nuevas capacidades ágilmente. La migración de aplicaciones y datos hacia arquitecturas en la Nube también se ha acelerado a causa de su evidente economía proporcionada por la escalabilidad y de los nuevos modelos de consumo.

3

2 See: https://www.gov.uk/government/publications/government-digital-strategy/government-digital-strategy#executive-summary3 See: http://www.archive.dbcde.gov.au/2013/september/national_digital_economy_strategy/advancing_australia_as_a_digital_economy/part_three_achieving_our_goalsbuilding_on_the_2011_national_digital_economystrategy/online_government_service_delivery4 See: http://www.gsa.gov/portal/content/190333?utm_source=FAS&utm_medium=print-radio&utm_term=cloud&utm_campaign=shortcuts5 http://govstore.service.gov.uk/cloudstore/

An estimated $20 billion of the Federal Government’s $80 billion in IT spending is a potential target for migration to cloud computing solutionsFederal Cloud Computing Strategy, Kundra,V., 2011, The White House, Washington

In the UK the Digital by Default strategy estimates that moving services from offline to

digital channels will save between £1.7 and £1.8 billion a year2 while in Australia they

plan with their Digital First policy that by 2020, four out of five Australians will choose

to engage with the government through the internet or other types of online service3.

Public Sector organizations being driven by the publics’ increasing expectations to access

services quickly and conveniently, at times and in ways that suits them. By developing a

culture that puts people’s needs first you need to plan and design your services around what

users need to get done, using digital technology to drive better services and lower cost.

KEY DRIVERS OF CLOUD INVESTMENTS

Business Drivers

Improve citizen services and experiences. Many governments are looking for ways to providing better, more integrated and targeted services to their constituents, while reducing long term cost of delivery.

Overcome budget cuts and rising costs. In the current economic climate, governments all are faced with declining tax revenues and other incomes, while the costs for running the country are generally rising.

Deliver more innovation. Agencies have a need to deploy personalized solutions for their line of business unique demands. Furthermore there is a need to do so, in a much more rapid fashion than ever before.

Cloud computing is a technology model

that changes the way public service

entities consume IT services and how

they deploy these services to their

stakeholders. Although some see cloud

computing as an IT initiative, many public

sector customers are considering changing

the way they do business to optimize

services towards their constituents. Their

goals are to achieve lower computing

costs, improved quality of service, and

faster deployment of new capabilities.

The movement of applications and data to

cloud architectures has also accelerated

due to readily apparent economies of scale

and new consumption models enabled by

cloud architectures.

The U.S. federal government’s Cloud

First policy mandates that agencies

take full advantage of cloud computing

benefits to maximize capacity utilization,

improve IT flexibility and responsiveness,

and minimize cost4. G-Cloud is a UK

Government initiative to encourage

the adoption of Cloud Services across

the whole of the Public Sector. It aims

to simplify how the Public Sector buys and

delivers services by creating a marketplace

of pay-as-you-go commodity services

that can be easily scaled up or down,

based on the changing needs of

a business and its users5.

Operational & IT Drivers

Reduce escalating operational costs. Adopt technology solutions that reduce costs such as maintenance, power, cooling, rack and floor space and staff.

Enable process improvement. Deliver business capabilities that provide improvements in overall costs and effectiveness of government processes.

Improve service levels around performance, availability, security and compliance. Provide regular cadence of smaller upgrades, which are less disruptive and less costly.

Many public sector organizations are demonstrating that they are taking cloud computing seriously by engaging in pilot projects and

even awarding contracts to operate some part of their business “in the cloud”.

RAZONES CORPORATIVAS

RAZONES OPERACIONALES Y DE TI

MEjORAR LOS SERVICIOS

Y LA ExPERIENCIA DEL

USUARIO.

Muchos gobiernos buscan mejores maneras de proporcionar a sus constituyentes servicios con mayor calidad e integración, reduciendo los costos a largo plazo.

REDUCIR LOS CRECIENTES

COSTOS OPERACIONALES.

Adoptar soluciones tecnológicas que reduzcan los costos de mantenimiento, energía, refrigeración, estructuras verticales, espacio físico y mano de obra.

LIDIAR CON LOS RECORTES PRESUPUESTARIOS Y LOS AUMENTOS EN LOS COSTOS.

En el actual clima económico, todos los gobiernos enfrentan una baja en la recaudación de impuestos y otros ingresos. Mientras los costos de la gobernabilidad, en general, se elevan.

AYUDAR A MEjORAR LOS PROCESOS. Ofrecer oportunidades de negocio que permitan mejorías en la relación general costo-eficiencia de los procesos.

OFRECER MáS

INNOVACIONES.

Las agencias necesitan implementar soluciones personalizadas para cada demanda específica del ramo; Y estas demandas deben ser atendidas con más velocidad que nunca.

MEjORAR EL NIVEL

DE LOS SERVICIOS

Proveer actualizaciones regulares menores, menos problemáticas y menos costosas, para mejorar el desempeño, la disponibilidad, la seguridad y la conformidad.Muchas organizaciones del sector público ya han demostrado que toman en serio la computación en la Nube involucrándose en proyectos piloto y hasta otorgando contratos para la operación de parte de sus actividades corporativas en la Nube.

4

Oracle offers cloud applications for

every business function and every

cloud application comes with modern

technologies. Oracle Cloud is built to

be citizen centric – to empower your

organization to transition to modern

practices that deliver better access to

services quickly and conveniently, at times

and in ways that suit both citizens and

employees. Oracle Cloud is personalized,

connected, and secure.

Oracle Cloud is personalized for each

LOB’s demands allowing business users to

deliver innovation quickly. It has automated

upgrades with built in timing flexibility and

allows you to extend beyond what’s in the

box using tools you already know and use.

Oracle Cloud allows constituents/

citizens, employees, and processes to

stay connected with one mobile, social,

cloud strategy. It avoids data silos and

fragile point-to-point integrations with one

standards-based, connected platform.

The Oracle Cloud offers complete

customer data isolation and security at

multiple tech layers for maximum security,

control, and visibility. Global data centers

are available for localized data residency

and compliance requirements. Oracle

continues to be a leader in cloud security

products and an expert in managing public

and hybrid cloud environments.

As a result of Oracle’s uniquely

comprehensive, modern approach to cloud

applications services, customers can:

• Quickly execute complete and

integrated business processes –

Access market-leading capabilities

at their fingertips to solve an end-to-

end business problem, coupled with

unified execution, visibility, and control

• Innovate faster with less risk – Roll out

solutions faster with less burden on IT

and in incremental steps, accelerating

time to value and flexibly responding

to changing market conditions

• Transform user experiences and

insight – Deliver greater value to their

teams and their own stakeholders/

customers with advanced, embedded

reporting and social capabilities

accessible anywhere, on any device

ORACLE MODERN CLOUD

Oracle Cloud Offerings

Software-as-a-Service

• Global Human Resources

• Talent Management

• Enterprise Planning

• Financial Reporting

• Enterprise Resource Planning

• Marketing

• Citizen Portal

• Government/Public Services

• Billing and Revenue Management

Platform-as-a-Service

Infrastructure-as-a-Service

ORACLE MODERN CLOUD

Oracle ofrece aplicaciones basadas en la nube que cubren todas

las funciones empresariales. Y cada aplicación en la nube trae

consigo nuevas tecnologías. Oracle Cloud ha sido concebida

con foco en el ciudadano – para dar poder a la organización con

prácticas modernas que ofrecen un mejor acceso a los servicios

de manera rápida y conveniente, y con tiempos y recursos que

satisfacen tanto a ciudadanos como a funcionarios. Oracle Cloud es

personalizada, conectada y segura. Oracle Cloud permite que los

constituyentes/ciudadanos, funcionarios y procesos permanezcan

todos conectados a una estrategia móvil, social y en la Nube. Evita

la dependencia a silos de datos y a frágiles integraciones punto-

a-punto, todo con una única plataforma conectada y basada en

normas reconocidas. Oracle continúa siendo líder en productos de

seguridad en la red y especialista en administración de ambientes

públicos e híbridos en la Nube.

Gracias al abordaje moderno y singularmente inclusivo de Oracle

para sus servicios de aplicaciones en la Nube, los clientes pueden:

•Ejecutar rápidamente procesos empresariales completos e integrados

• Innovar más rápidamente y con menos riesgos

• Transformar la experiencia y la percepción del usuario

Escoger, según las necesidades, entre un catálogo completo de modernas soluciones empresariales que ofrecen la innovación continua de un reconocido proveedor global de tecnologías estables.

5

BUSINESS FUNCTION DESCRIPTION CAPABILITIES

Engage Customers/Citizens

Deliver great citizen experience throughout the service journey, and across all

interaction channels. Socially enable your enterprise, empower mobile access

anywhere, and apply learned insights from actionable data, all with the speed and

agility of the Cloud. The Oracle Customer Experience Cloud helps organizations

transform customer relationships into loyal brand advocates.

https://cloud.oracle.com/engage_customers

Oracle Customer

Experience Cloud:

Marketing, Service, Sales

Empower people

Modern HR differentiates the business with a talent centric and consumer based

strategy that leverages technology to provide a collaborative, insightful, engaging

and mobile HR, employee and executive experience. Oracle Human Capital

Management Cloud enables modern human resources to find and retain the best

talent and increase global agility. https://cloud.oracle.com/empower_people

Oracle Human Capital

Management Cloud: Global

Human Resources, Talent

Management

Empower business

Streamline your enterprise business processes with Enterprise Resource Planning.

With Financials, Procurement, and Project Portfolio Management Applications you

can increase productivity, lower costs and improve controls.

https://cloud.oracle.com/empower_business

Enterprise Resource

Planning: Financials, Project

Portfolio Management,

Procurement

Manage enterprise performance

Oracle Enterprise Performance Management Cloud combines market-leading

applications with cloud-based delivery to help organizations unlock business

potential. For Finance executives who are drowning in spreadsheets or strapped

to legacy applications, a cloud-based performance management solution offers an

easy on-ramp, lower IT resource requirements and accelerated time to value.

https://cloud.oracle.com/manage_enterprise_performance

Oracle Enterprise

Performance Management

Cloud: Enterprise Planning,

Financial Reporting**

Get social

Oracle’s vision is to socially enable the enterprise to provide a better understanding

and engagement with customers and stronger collaboration and efficiencies

within the workforce. Every organization should have the tools to integrate

social seamlessly across every mission-critical department — to listen, engage,

collaborate, manage and maximize social media for business efficiencies that will

lead to an enhanced customer experience. https://cloud.oracle.com/get_social

Oracle Social Cloud:

Social Network, Social

Engagement and

Monitoring, Social

Marketing, Social Data and

Insight**

Build Apps

Oracle Cloud Platform as a Service (PaaS) offers a complete and comprehensive set

of cloud services that allow developers to build rich applications and business users

to harness the platform. https://cloud.oracle.com/build_apps

Oracle Cloud Platform

as a Service (PaaS):

Database, Java, Developer,

Documents, Business

Intelligence, Mobile

Leverage Infrastructure

Oracle Cloud Infrastructure as a Service (IaaS) offers a set of core infrastructure

capabilities like elastic compute and storage to provide customers the ability to run

any workload in the cloud. https://cloud.oracle.com/leverage_infrastructure

Oracle Cloud Infrastructure

as a Service (IaaS):

Compute, Storage,

Messaging

ORACLE CLOUD OFFERINGS*

Choose, as needed, from a complete portfolio of modern business solutions that provide

continuous innovation from a stable and proven global technology provider:

* Subject to change. See www.oracle.com/cloud for latest updates** Planned Functionality

FUNCIÓN CORPORATIVA DESCRIPCIÓN

Involucrar a los ciudadanos

Dar poDer a

los negocIos

Manejar el desempeño empresarial

construir apps

aprovechar mejor la infraestructura

Ofrecer una excelente experiencia a cada ciudadano, durante

todas las etapas del servicio y en cada canal de interacción.

Colocar su empresa en las redes sociales, potencializar el acceso

móvil en todas partes y aplicar descubrimientos extraídos de

datos comprobados. Todo con la velocidad y agilidad de la Nube.

Mejore los procesos de su empresa con sistema ERP

(Enterprise Resource Planning), para aumentar la

productividad, reducir los costos y mejorar el control.

A los ejecutivos financieros que pasan su tiempo ahogados en hojas de cálculo o encadenados a aplicaciones obsoletas, una solución de manejo del desempeño basada en la Nube les ofrece un fácil acceso, requerimientos más bajos en recursos de TI, y una relación optimizada de tiempo-beneficio.

La Plataforma como Servicio (Paas) de Oracle Cloud ofrece

un conjunto completo y abarcador de servicios en la Nube

que permite que los desarrolladores construyan aplicaciones

complejas y que los usuarios empresariales puedan dominar

la plataforma.

La infraestructura como Servicio (Iaas) de Oracle Cloud ofrece

un conjunto de capacidades estructurales centrales; como

procesamiento y almacenamiento flexibles para dar a los clientes

la habilidad de colocar en la Nube cargas de trabajo de cualquier

magnitud.

7

KEY CONSIDERATIONS TO GET STARTED

Moving cloud computing forward requires a series of thoughtful and calculated steps to

make sure there is the right level of support and alignment to be successful.

1. Define the Business Objectives. Looking at the as-is environment

and determining how to cut cost, deliver better services and be

positioned to grow and expand.

2. Define the Cloud Strategy. Evaluate transaction, program and policy

services that are candidates based on the strategic intent and which

organizations will be target customers.

3. Create the Roadmap. Don’t forget to look at current initiatives

underway to potentially pick up more support, eliminate confusion

if there are competing programs and identify activities that should

be aligned to the shared services vision.

4. Deploy Cloud Services. Determine the first components of the

new operating model. Core decisions on the operating model impact

the business case and implementation strategy.

5. Achieve New Operational Efficiencies. Start leveraging new

business capabilities to drive process improvement and help users

do their job more efficiently.

Moving to cloud does not mean that you rip and replace every single system you have.

Cloud is complementary to the existing Oracle and third-party applications you have spent

many years and invested financial resources to implement. The goal should be to identify

which ones would be more efficient in the cloud and would provide the greatest return

on investment, and deliver the most business value to the users.

Everyone’s journey to cloud is slightly different and based on the environment certain

steps will be more challenging than others. The road to success will have some

roadblocks and detours along the way. Having the right blueprint and gaining upfront

support is a key part of making sure you have make it to the finish line.

To assist customers in their transformation and journey to cloud computing, Oracle

provides a number of strategic advisory service, process and change management,

and technology implementation services. Oracle can help you plan your path to cloud.

Getting started

Moving cloud computing forward requires a series of thoughtful and calculated steps to ensure there is the right level of support and alignment to be successful.

• Define the business objectives

• Define the cloud strategy

• Create the roadmap

• Deploy cloud services

• Achieve new operational efficiencies

CONSIDERACIONES FUNDAMENTALES PARA COMENZAR

Para estimular el avance de la computación en la Nube se necesita seguir

una serie de pasos meticulosos y bien calculados, que garanticen los niveles

adecuados de soporte y alineación para un resultado exitoso.

Definir los objetivos de la empresa. Observar el ambiente

como está y determinar las maneras de reducir costos,

ofrecer mejores servicios y colocarse en una situación de

crecimiento y expansión.

Definir una estrategia específica para la Nube. Evaluar los

servicios de transacciones, programas y política con base

en el objetivo estratégico y en las organizaciones que serán

clientes potenciales.

Crear un mapa de ruta. No se olvide de revisar las iniciativas

en curso para que sea posible obtener más soporte y para

aclarar confusiones cuando existan programas que compiten

entre sí. Así como identificar las actividades que necesitan ser

alineadas a la visión compartida de servicio.

Implementar los servicios en la Nube. Determinar los primeros

componentes del nuevo modelo operacional, las decisiones

centrales sobre el impacto del modelo en el caso particular de la

empresa y su estrategia de implementación.

Conseguir nuevas eficiencias operacionales. Empezar

a estructurar nuevas capacidades empresariales que

impulsen la mejora de los procesos y ayuden a los

usuarios a hacer un trabajo más eficiente.

Migrar a la nube no significa deshacerse de absolutamente todos sus sistemas y substituirlos. La nube complementa las aplicaciones de Oracle y de terceros, cuya implementación ya le ha consumido tanto tiempo y recursos financieros. La meta debería ser la de identificar todo lo que se hace más eficientemente en la nube, lo que consigue la mejor relación retorno-inversión y lo que agrega más valor para los usuarios.

Cada cual pasa por una jornada sutilmente diferente para llegar

a la Nube y, según cada ambiente, algunos pasos pueden

resultar más desafiantes que otros. El camino al éxito le

presentará algunas barricadas y desvíos. Un plan apropiado,

con buen soporte desde el primer momento, son dos piezas

fundamentales para asegurar su llegada a la meta.

Para ayudar a los clientes durante esta transformación y jornada

que es la migración a la Nube, Oracle ofrece una serie de

servicios de consultoría estratégica y de gestión de procesos,

cambios e implementación de las tecnologías. Oracle puede

ayudarlo a planear su jornada hacia la Nube.

8

For more information, access:

https://cloud.oracle.com

The following is intended to outline our general product direction. It is intended for information purposes only, and may not

be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be

relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described

for Oracle’s products remains at the sole discretion of Oracle.

DISCLAIMER

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only

and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to

any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions

of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and

no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or

transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective

owners.

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Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license

and are trademarks or registered trademarks of SPARC International, Inc. UNIX is a registered trademark licensed through X/Open

Company, Ltd.

Accelerate and Complete Your HR TransformationMarch 2012Author: Oracle Marketing

Oracle CorporationWorld Headquarters500 Oracle ParkwayRedwood Shores, CA 94065U.S.A.

Find your local Oracle contact number here: http://www.oracle.com/us/corporate/contact/global-070511.html

Oracle.com

Oracle Cloud: Modern Cloud for a Modern Government June 2014

Authors: Rasika Mathur Director, North America Government Cloud Program

Franco Amalfi Director, North America Social Program

Contributing Author: Aaron Erickson Director, North America Government Innovation Program

Dee Houchen Director, Product Marketing ERP Applications

Oracle CorporationWorld Headquarters500 Oracle ParkwayRedwood Shores, CA 94065, U.S.A.

Find your local Oracle contact number here: http://www.oracle.com/us/corporate/contact/ global-070511.html

Oracle.com

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. This document is provided for information

purposes only and the contents hereof are subject to change without notice. This document is not warranted

to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law,

including implied warranties and conditions of merchantability or fitness for a particular purpose.

We specifically disclaim any liability with respect to this document and no contractual obligations are formed

either directly or indirectly by this document. This document may not be reproduced or transmitted in any

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