People Management Skills for Technical Professionals

4 hour live, practical online course Friday, 27th March, 2015

8.00AM WST; 10.00AM AEST YOU WILL LEARN:

The characteristics of the four behavioural styles so you can understand the needs of your employees and know how to work with and bring out the best in each one

How to practice effective communication skills when training, managing and coaching employees

How to develop strategies for motivating employees to be more engaged and productive, and manage poor performance

Understand how the principles of emotional intelligence work within a team environment

WHAT’S INCLUDED?

Four 50 minute live, practical sessions with your instructor and attendees

The full technical eBook manual for “People Management Skills for Technical Professionals” which includes course slides, cases studies, calculations and practical exercises

Four hours of additional in-depth video sessions covering many additional areas – yours to keep and watch at your convenience

TOTAL COST: Only $449 per person!

SPECIAL OFFER TO YOU: Register by February 27

th and you will receive two eBooks each with hundreds of pages of

engineering and management knowledge:

From Engineer to Leader

Leading Your Engineering Team to Top Performance

Total value to you = $124

THE COURSE As a skilled professional in today's ever-changing business world, you face many challenges. You must continually evolve your skills to face the demands of your profession. This is a dynamic and practical program aimed at energising managers into radically improving their skills and the performance of their teams. This live, Online course uses highly interactive exercises, and case studies in a way that challenges professional managers to explore new strategies and develop new skills to solve typical management problems.

ONLINE COURSE PRESENTER John Piperides BE Electrical

John is a professional electrical engineer with over 25 years experience in industrial maintenance, production, management, sales and improvement. He has held management positions in several manufacturing and sales companies. His diverse responsibilities have included contract negotiation, authoring and responsibility of departmental budgets, daily management of over 20 reports, practice of cGMP, auditing in a pharmaceutical plant, and system administration and programming of diverse IT and embedded systems. He has been directly involved with industries including building management, pest control, mining, power utilities, food, pharmaceutical, steel, building products, sugar, paper and pulp, rail and airports. John has completed many years of further education including developing, writing and delivering many work based courses and seminars. He has spent 10 years as a part time teacher at TAFE in electrical engineering, and 15 years delivering structured courses in thermography, power quality, instrument safety, motor drive theory, PLC, SCADA, and pest inspection.

WHO SHOULD ATTEND? Any and all individuals who want to hone their leadership and management skills regardless of experience or seniority. PRE-REQUISITES: No previous knowledge, experience or qualifications are required to undertake this course. People management skills are transferrable and invaluable; therefore, all those willing to improve their skillset are encouraged to register.

CONTENT SUMMARY INTRODUCTION This is an intensive four (4) hour presentation; we will be emphasising sections marked in BOLD below. Full recordings will be provided for the lower intensity sessions (another four hours of video as detailed below) to review after the course. LIVE SESSIONS SESSION ONE DELEGATION AND EMPOWERMENT

Delegation excuses

How to delegate effectively

Lessons in empowerment

Effective control Additional video session covered in-depth for review at anytime:

STRATEGIC GOALS AND OBJECTIVES o Group goal objectives o Managing group goals o Goal setting guidelines o Monitoring and improving objectives o Performance measurement

SESSION TWO TAMING CONFLICT

Understanding conflict

Developing trust

Recognising behaviour patterns

Effective probing

Conflict modes

Psyche management

Fighting perceptions to win Additional video session covered in-depth for review at anytime:

THE FOUR BEHAVIOURAL STYLES o Dimensions of behaviour o Style profiles o Enhancing team relationships

SESSION THREE EMOTIONAL INTELLIGENCE

What is EQ and why does it matter?

The emotional competencies model

The domains of EQ

The value of EQ

Learning how to apply EQ in the workplace

EQ and leadership Additional video session covered in-depth for review at anytime:

EFFECTIVE COMMUNICATION o The communication process o Barriers to communication o Non-verbal communication o Assertiveness o Keys to active listening o Planning for constructive feedback o Effective feedback o A short case example of effective communication

PERFORMANCE MANAGEMENT

Principles of poor performance

Guidelines for managers

Recommendations of application

Employment essentials Additional video session covered in-depth for review at anytime:

TEAM MOTIVATION o Motivation and your team o Motivating factors o How to improve motivation o Manager’s role in motivating

SESSION FOUR PROACTIVE TIME PLANNING

Establishing priorities

Decision making

Avoiding time wasters

Eliminating procrastination

Time planning SUMMARY, OPEN FORUM CLOSING Registration form on next page!

REGISTRATION FORM – People Management Skills for Technical Professionals 4 hour live, practical online course