© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Leadership Skills for CN Professionals

Developed and Presented by

Jeff Joiner

Jeff Joiner Training

Types of Training Most CN Professionals Have Received

Nutrition-Related

Operations

Leading People

Cause of Headaches for Most CN Professionals

Operations

People

Nutrition-Related

“Leadership is influence. Nothing more, nothing less. Leadership is action, not position. A leader is one who knows the way, goes the way, and shows the way. 99% of all leadership occurs not from the top but from the middle of an organization.”

- John Maxwell

“Managing winds up being the allocation of resources against tasks. Leadership focuses on people. My definition of a leader is someone who helps people succeed.”

Carol BartzFormer President and CEOYahoo!

“The ‘business’ of leaders at all levels is to help those in their charge develop beyond their dreams – which in turn, almost automatically leads to ‘all that other stuff,’ such as happy customers, happy stockholders, and happy communities.”

Tom PetersLeadership

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Managers rely on control . . .

Leaders inspire trust.

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Managers hire employees . . .

Leaders acquire talent.

It is the world's largest advertising

To develop and manage talent;

to apply that talent,

throughout the world,

for the benefit of clients;

to do so in partnership;

to do so with profit.

Our Mission

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Managers fear failure. . .

Leaders utilize failure.

Henry Ford

“Failure is the opportunity to begin again more intelligently.”

Buckminster Fuller

“Whatever humans have learned had to be learned as a consequence only of trial and error experience. Humans have learned only through mistakes.”

Winston Churchill

“Success consists of going from failure to failure without loss of enthusiasm.”

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Managers do everything that is expected of them . . .

Leaders go the extra mile.

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

“An important principle of success in all walks of life and in all occupations is the willingness to go the extra mile, which means the rendering of more and better service than that for which one is paid, and giving it in a positive mental attitude.”

- Napoleon HillThe Master-Key to Riches

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Managers are reactive . . .

Leaders are proactive.

Adjective

Creating or controlling a situation by causing something to happen rather

than responding to it after.

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Managers have rules . . .

Leaders have standards.

© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Managers try to change behavior . . .

Leaders try to change themselves.

“It’s easier to put on slippers than to carpet the world.”

- Stuart Smalley