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DO I SMELL SMOKE ? ? ?
Re-Energizing Your Board and Staff
12011 Jean Block Consulting, Inc.
Presented by Jean Block
Jean Block Consulting, Inc./Social Enterprise Ventures, LLC
More than 45 years as Board and Staff leader for local,
regional and national nonprofits.
Author: Fast Fundraising Facts for Fame & Fortune
The ABCs of Building Better Boards
www.jblockinc.com
www.socialenterpriseventures.com
505.899.1520
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2011 Jean Block Consulting, Inc.
Let’s Talk About Burn Out
•Is the Board Room Getting Smoky?
•Is Smoke Curling Around the Staff Break
Room?
•Do You Need Some New Energy and
Enthusiasm?
•Are You Having FUN?
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2011 Jean Block Consulting, Inc.
Recognizing Burn Out
In the Board
Low or spotty attendance at Board meetings.
Lack of a quorum.
Lack of follow through.
Lack of vision and planning.
Individualism – personal agendas.
Disengagement…disinterest…
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2011 Jean Block Consulting, Inc.
Recognizing Burn Out
In the Staff
Absenteeism.
Excuses. Complaints.
Passive attitudes…”I can’t, It doesn’t matter, etc.”
“Circle the Wagons” mentality.
Boredom.
“But we’ve always done it that way.”
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2011 Jean Block Consulting, Inc.
Motivated vs. Unmotivated?
Which Do You Want for Your Organization?
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2011 Jean Block Consulting, Inc.
Motivated vs. Unmotivated
Motivated: active, energized, curious, engaged, creative,
responsive.
Unmotivated: passive, mechanical, disinterested, disengaged.
Motivated: make better, faster, more creative decisions.
Unmotivated: avoid making decisions, rely on others to make
decisions for them, repeat decisions made in the past.
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2011 Jean Block Consulting, Inc.
Motivated vs. Unmotivated
Motivated: anticipate problems, are ready with a plan, follow
through.
Unmotivated: don’t think ahead, don’t follow up.
Motivated: show initiative, care.
Unmotivated: don’t, don’t don’t…
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2011 Jean Block Consulting, Inc.
Closer to Home …
What Do You See in Your
Organization?
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2011 Jean Block Consulting, Inc.
Question: Can You Motivate Someone?
Definition: Motivation is an inner urge that
prompts or moves a person to action.
It Comes from within.
We cannot actually motivate anyone, but we can
create motivating environments and
opportunities.
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2011 Jean Block Consulting, Inc.
10 Ideas to
Re-Energize Your
Board
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2011 Jean Block Consulting, Inc.
#1…
Re-Invest in Mission and Purpose
Tour of agency and facilities.
Client presentation at Board meetings.
Mission printed on all meeting agendas.
Statistics, outcomes, accomplishments at every meeting.
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2011 Jean Block Consulting, Inc.
#2 …
Ask and Listen
Why are you on the Board?
What do you want to accomplish?
How can we engage you and your talents more
effectively?
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2011 Jean Block Consulting, Inc.
#3 …
Get on the Same Page
Recruit effectively and honestly (Time, Talent, Treasure).
Job description (sample at www.jblockinc.com).
Provide orientation to the agency, the roles and
responsibilities…repeat snippits often.
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2011 Jean Block Consulting, Inc.
#4 …
Put the Pieces Together
Annual planning retreat to set annual goals.
Report on accomplishments at every Board meeting.
Hold accountable.
Have a purpose for meetings!
Communicate, communicate, communicate in a variety
of ways as often as possible.
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2011 Jean Block Consulting, Inc.
#5 …
Value Board Member’s Time at Meetings
Start meetings on time.
Send materials in advance.
Consider a consent agenda to minimize time.
Require written committee reports…no droning on and
on…keep committee work in committees.
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2011 Jean Block Consulting, Inc.
#6 …
Value and Appreciate
Thank regularly and often.
Personalize it!
Print it (newsletter, newspaper, web site, etc.)
Thank their supporters (secretary, family, dog).
Feature “Board Member of the Month”.
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2011 Jean Block Consulting, Inc.
#7 …
Bless and Release
Annual commitment letter (sample at
www.jblockinc.com).
Guilt-free exit!
Re-assign to new opportunity.
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2011 Jean Block Consulting, Inc.
#8 …
Have fun
Social events.
Include family, clients, staff, etc.
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2011 Jean Block Consulting, Inc.
#9 and #10…
Model the Behavior You Expect from
Your Board!
Have Fun! Be Inspired! Be Motivated!
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2011 Jean Block Consulting, Inc.
10 Ideas to
Re-Energize Your
Staff
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2011 Jean Block Consulting, Inc.
#1 …
Provide Ongoing Opportunities for Growth
Identify and involve in special projects.
Training opportunities (themselves and for others).
Temporary changes with other shifts, departments.
Invite civic groups to meet at your office so employees
can attend.
“Sell” their skills to other departments for short-term
assignments.
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2011 Jean Block Consulting, Inc.
#2 …
Give Employees a Sense of Purpose
People are motivated when they feel that they are part
of something larger than their specific jobs.
Share budget, financials, etc. across all departments.
Involve employees with managers on problem-solving
teams.
Give employees opportunities to chair meetings.
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2011 Jean Block Consulting, Inc.
#3 …
Involve Employees in the Mission
Hold monthly/quarterly meetings with staff and
management to discuss current status, plans for future,
triumphs/issues, Q&A’s; criticism, suggestions, discussion
encouraged.
Ask staff to develop mission statements for their
department/job.
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2011 Jean Block Consulting, Inc.
#4 …
Recognize Employees
Acknowledgement and appreciation are top motivators of employee performance.
Circulate, talk, listen, acknowledge accomplishments as they occur.
Write thank you notes to employees.
Names tags with years of service.
Make copies of client raves; send with notes of appreciation.
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2011 Jean Block Consulting, Inc.
#5 …
Develop Ownership and Goals
Develop goals with each employee; let them decide
how they will be accomplished.
Emphasize how these goals contribute to the larger
organization.
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2011 Jean Block Consulting, Inc.
#6 …
Appreciate Employees
Pads of colored paper printed with heading “Notes to
My Terrific Team Mate”; encourage staff to surprise
one another with acknowledgements. Post on
office/cubicle walls.
Create 2-part thank you notes: part 1 goes to
employee; part 2 enters quarterly raffle for gift
certificates.
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2011 Jean Block Consulting, Inc.
#7 …
Recognize Accomplishment
Send email blast to entire organization asking
everyone to applaud (literally) the achievements of an
individual or unit at a specific time. At the appointed
hour, clapping resounds throughout building.
Someone runs up and down the halls ringing a bell,
blowing a kazoo or noise maker; everyone comes
running; announcement of achievement; congratulations
and celebration.
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2011 Jean Block Consulting, Inc.
More #7 …
Name a sandwich in the cafeteria, an event, something after an employee for a month.
Assign the perfect parking spot (marked with employee name) for a month.
Use newsletters to: invite staff to praise other staff, feature stories on employees, include bios of employees.
Create a Hall of Fame wall with photos of high performing employees.
Create photo albums showing the progress of projects and all participating members.
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2011 Jean Block Consulting, Inc.
#8 …
Bless and Release
Encourage employees to follow their dreams (even if it
isn’t with your agency).
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2011 Jean Block Consulting, Inc.
#9 and #10 …
HAVE FUN!
Model the Behavior You Expect from
Your Employees!
Have Fun! Be Inspired! Be Motivated!
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2011 Jean Block Consulting, Inc.
Thanks…
Thanks to Cate Cardwell
WonderOrganizations, Inc.
for some of these great ideas.
www.wonderorganizations.com
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2011 Jean Block Consulting, Inc.
More Thanks …
Thanks for all you are doing to improve the lives of
those most vulnerable!
How can I help you?
Contact me: [email protected]
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2011 Jean Block Consulting, Inc.