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On page 21 the author writes, “Habits are often as much a curse as a benefit.” What are examples of habits that are beneficial or detrimental in your own life?
Why do you think it is easier to convince someone to adopt a new behavior if it is preceded and followed by something familiar at the beginning and end?
Have you ever been employed by a company or an individual that embodied a strong, keystone habit or culture, like the employee safety at Alcoa?
Chapter 5Starbucks and the Habit of Success
Think back on the Marshmallow Study. Why is willpower a keystone habit?
Chapter 6The Power of Crisis
What did you think of the scenarios with the London Underground and Rhode Island hospital? Can libraries learn anything from these scenarios?
Chapter 7
How Target Knows What You Want Before You Do
What do you think of collecting information on customers? Should libraries collect information to target potential wants like automatic holds or program reminders based on previous checkouts?
Chapter 8
Saddleback Church and the Montgomery Bus Boycott
Peer pressure involves the social habits that encourage people to conform to group expectations. What are some examples of positive peer pressure?
How can you use your knowledge of large-scale habit change to influence
habits throughout the library community?