PRESENTATION ON

UNIVERSITY OF CENTRAL PUNJABPRESENTATION ON THE BANK OF PUNJAB

JAMSHAID ALI G1F14BBAM0108

THE BANK OF PUNJAB HISTORY

The Bank of Punjab was established in 1989, in pursuance of The Bank of Punjab Act 1989 and was given the status of scheduled bank in 1994.The Bank of Punjab is working as a scheduled commercial bank with its network of 272 branches at all major business centers in Pakistan. The Bank provides all types of banking services such as Deposit in Local Currency, Client Deposit in Foreign Currency, Remittances, and Advances to Business, Trade, Industry and Agriculture A wholly owned subsidiary of BOP First Punjab Modaraba (FPM) was established in 1992 and is being managed by Punjab Modaraba Services (Pvt) Ltd

VISION STATMENT“To be a customer focused bank with service

excellence”

MISSION STATEMENT To exceed the expectations of our stakeholder by leveraging our relationship with the government of Punjab and delivering a complete rang of professional solution with a focus on programmer driven product & services in the agriculture and Middle tier market through a motivated team.

ORGANIZATION’S PROFILE The bank of Punjab was contribute in pursuance of the bank of Punjab Act

1989 and it started working on 15Nov. 1989. Its registered had office is situated at.

7-Egerton Road, Lahore. The BOP was given the status of scheduled bank by the state Bank of Pakistan on September 19, 1994

The bank of Punjab is listed at Lahore and Karachi Stock exchange. Fifty on percent (51%) of the share capital is held by the government of Punjab and the rest is owned by Pakistani individuals/firms and foreigners.

The bank strives to be a world class financial institution working on modern line. It aims at offering the financial market of the global economy a unique system which would revolutionize the ethics and value system of the economic scenario of modern society ( Further detail on report )

AWARDS AND REWARDS

Excellence Award by the Central Board of Revenue

3rd Kissan Time Awards Best Corporate Report Award 16th Bolan Excellence Award Achievement Award

BANK’S VALUES

Our customer As our first priority

Integrity In all our dealings

excellence In everything we do

respect For customer and each other

Recognition and Reward

For the talented and high performing employees

profitability For the prosperity of our stakeholders that allows us to constantly invest, improve and succeed

Corporate social Responsibility

To enrich the lives of the community where we operate

NATURE OF THE ORGANIZATION A unit of service industry OF Pakistan, BOP (commercial Bank) is engaged in

the borrowing, lending and advancing of money, the drawing, making, accepting, discounting, buying, selling, collecting and dealing in bills of exchange, promissory notes, draft, bills of lading, receipts, warrants, debentures, certificates etc.

It is also engaged in the buying, selling of foreign exchange including foreign bank notes, the acquiring, holding, issuing on commission, underwriting and dealing in stocks, funds, shares, debentures, the negotiating of loans and advance, the receiving of all kinds of bonds, valuables on deposit or for safe custody.

The providing of safe deposit vaults the collecting and transmitting of money and securities

The Bank provides all types of banking services such as Deposit in Local Currency, Client Deposit in Foreign Currency, Remittances, and Advances to Business, Trade, Industry and Agriculture.

As agriculture is considered as backbone of our economy The Bank of Punjab has introduced "Kissan Dost Agriculture Finance Scheme" to small farmers

IMPORTANCE OF THE BANK OF PUNJAB

The Bank of Punjab has played a vital role in the economy through mobilization of untapped local resources, promoting savings and providing funds for investment.

The Bank of Punjab has the privilege to discharge its responsibilities towards national prosperity and progress

BRANCHES OF THE BANK OF PUNJAB (REGION WISE)

1. Lahore Central-I Region 2. Multan Region3. Lahore Central-II Region 4. Faisalabad Region5. Lahore North Region 6. Gujranwala Region7. Lahore South Region 8. Gujrat Region9. Peshawar Region 10. Bahawalpur Region11. Islamabad Region 12. Jhelum Region13. Rawalpindi Region 14. Sheikhupura Region15. Sialkot Region 16. Sahiwal Region17. Bahawalnagar Region 18. Khushab Region19. Jhang Region 20. Karachi Region

TYPICAL STRUCTURE OF A BOP BRANCH

Operations of the branch are controlled by: Branch Manager Operations Manager

Staff of the branch is consist on Branch System Administrator Operations Staff including Grade I officer Grade II Officer Grade III officer & Two cash officers

DEPARTMENTS OF THE BANK

There are following departments of bank Cash department Remittances department Clearing & Collection Section IT Department Account Opening Section Accounts Departments Audit Departments Consumer Finance Department Business Development Department

FUTURE PROSPECTS OF THE ORGANIZATION

The success and growth of Bank of Punjab depends on:1. The Government’s political agenda its efforts to bring

about a greater degree of optimism amongst investors and business community.

2. Bank is highly keen to offer the facility of inter branch banking services within year 2012

EMPLOYEE COMPENSATION

On Performance Basis Yearly Bonus Increment Change In Rank Non Monitory Compensation Increase In Facilities Rewarding Employee’s Results In High Commitment Of

Employee With Company

CUSTOMER MAINTENANCE

A good customer is very important for company They offer new services, products, schemes, offers to retain old

customer for example 5% free petrol on credit card use. If a customer is dissatisfied then try to solve its problem as soon

as possible and also offer him extra service for satisfaction

TARGET MARKET OF THE BANK OF PUNJAB

Education institutions Agriculturists Pakistan telecommunication private ltd WAPDA Pharmaceutical companies WASA

SWOT ANALYSIS OF THE BANK OF PUNJAB

Strength

The Punjab government supporting to “the bank of Punjab” its build trust of client on bank

M/S PACRA has awarded the bank with the credit rating AA- for the long term and the A+1 for the short term based on its financial result for the year ended as on 31st December 2004

The bank of the Punjab has a large network of branches there are 272 branches all over the Pakistan

The bank of Punjab has computerize banking system The bank of Punjab provide the online banking facilities to its customers To train its employees the bank of Punjab have training center there are

different training session are held for new and old employees The financially position the bank of Punjab growing every year the bank

of Punjab highest earn per share

WEAKNESS

The bank of Punjab has only few branches out of province Punjab. Other banks have competitive edge

As the bank of Punjab has an extensive branch within the Punjab province. It is difficult u manage the large number of branches, further increase the cost, the staff member of the bank of Punjab are not satisfied with the pay scale increments and promotion criteria as compare other banks.

The work responsibilities are broken into small parts. There is offer regular product line. There is need to enhance the

product line. Turnover rate of unemployed increase as they are not satisfy within

the pay structure

OPPORTUNITY As economy is growing there is more investment

demand in Pakistan. Banks have opportunity to enhance their business.

Imports and exports of the country are increasing. With the threat of WTO SMEs require more funds

to enhance their infrastructure to improve the quality. Banks are the source of these funding.

The number of salaried persons is increasing with the economy structure of the country this creates opportunity in consumer financing

THREATS

The bank of Punjab has major government deposits with change the government policies it may affect the bank

Entrance or foreign banks in competition with local bank is great threat of bank of Punjab

The state bank of Pakistan often imposes various restrictions on banks therefore none of bank is in depended in policy making and can launch any product without the permission of the state bank of Pakistan

Government legislations about banking sector Political factor more influenced in the bank of Punjab

CONCLUSION

concluded that currently Bank of Punjab has a high market share. So we can say that the management of Bank of Punjab is very loyal to its “Customer Service policy”