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A PROJECT REPORT ON 1

Punjab National Bank

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A PROJECT REPORT

ON

Organizations ProfileName of organization :Punjab National Bank

Head Office

: Bhikaji Cama Place, New Delhi

Origin of the Organization

Established in 1895 at Lahore, undivided India, Punjab National Bank (PNB) has the distinction of being the first Indian bank to have been started solely with Indian capital.The bank was nationalised in July 1969 along with 13 other banks. From its modest beginning, the bank has grown in size and stature to become a front-line banking institution in India at present. A professionally managed bank with a successful track record of over 110 years.

Largest branch network in India - 4525 Offices including 432 Extension Counters spread throughout the country.

Strategic business area covers the large Indo-Gangetic belt and the metropolitan centres.

Ranked as 248th biggest bank in the world by Bankers Almanac , London.

Strong correspondent banking relationships with more than 217 international banks of the world.

More than 50 renowned international banks maintain their Rupee Accounts with PNB.

Well equipped dealing rooms; 20 different foreign currency accounts are maintained at major centres all over the globe.

Rupee drawing arrangements with M/s UAE Exchange Centre, UAE, M/s Al Fardan Exchange Co. Doha, Qatar,M/s Bahrain Exchange Co, Kuwait, M/s Bahrain Finance Co, Bahrain,M/s Thomas Cook Al Rostamani Exchange Co. Dubai,UAE, and M/s Musandam Exchange, Ruwi, Sultanate of Oman.

VISION

"To be a Leading Global Bank with Pan India footprints and become a household brand in the Indo-Gangetic Plains providing entire range of financial products and services under one roof"

MISSION

"Banking for the unbanked"

Origin

Punjab under the British especially after annexation in 1849 witnessed a period of rapid development giving rise to a new educated class fired with a desire for freedom from the yoke of slavery. Amongst the cherished desires of this new class was also an overriding ambition to start a Swadeshi Bank with Indian Capital and management representing all sections of the Indian community. The idea was first mooted by Rai Mool Raj of Arya Samaj who, as reported by Lala Lajpat Rai, had long cherished the idea that Indians should have a national bank of their own. He felt keenly "the fact that the Indian capital was being used to run English banks and companies, the profits accruing from which went entirely to the Britishers whilst Indians had to contend themselves with a small interest on their own capital".

At the instance of Rai Mool Raj, Lala Lajpat Rai sent round a circular to selected friends insisting on an Indian Joint Stock Bank as the first special step in constructive Swadeshi. Lala Harkrishan Lal who had returned from England with ideas regarding commerce and industry, was eager to give them practical shape.

'PNB was born on May 19, 1894. The founding board was drawn from different parts of India professing different faiths and a varied back-ground with, however, the common objective of providing country with a truly national bank which would further the economic interest of the country.

The Bank opened for business on 12 April, 1895. The first Board of 7 Directors comprised of Sardar Dayal Singh Majithia, who was also the founder of Dayal Singh College and the Tribune; Lala Lalchand one of the founders of DAV College and President of its Management Society; Kali Prosanna Roy, eminent Bengali pleader who was also the Chairman of the Reception committee of the Indian National Congress at its Lahore session in 1900; Lala Harkishan Lal who became widely known as the first industrialist of Punjab; EC Jessawala, a well known Parsi merchant and partner of Jamshedji & Co. of Lahore; Lala Prabhu Dayal, a leading Rais, merchant and philanthropist of Multan; Bakshi Jaishi Ram, an eminent Civil Lawyer of Lahore; and Lala Dholan Dass, a great banker, merchant and Rais of Amritsar. Thus a Bengali, Parsi, a Sikh and a few Hindus joined hands in a purely national and cosmopolitan spirit to found this Bank which opened its doors to the public on 12th of April 1895. They went about it with a Missionary Zeal. Sh. Dayal Singh Majithia was the first Chairman, Lala Harkishan Lal, the first secretary to the Board and Shri Bulaki Ram Shastri Barrister at Lahore, was appointed Manager.

A Maiden Dividend of 4% was declared after only 7 months of operation. Lala Lajpat Rai was the first to open an account with the bank which was housed in the building opposite the Arya Samaj Mandir in Anarkali in Lahore. His younger brother joined the Bank as a Manager. Authorised total capital of the Bank was Rs. 2 lakhs, the working capital was Rs. 20000. It had total staff strength of nine and the total monthly salary amounted to Rs. 320.

The first branch outside Lahore was opened in Rawalpindi in 1900. The Bank made slow, but steady progress in the first decade of its existence. Lala Lajpat Rai joined the Board of Directors soon after. in 1913, the banking industry in India was hit by a severe crisis following the failure of the Peoples Bank of India founded by Lala Harkishan Lal. As many as 78 banks failed during this crisis. Punjab National Bank survived. Mr. JH Maynard, the then Financial Commissioner, Punjab, remarked...."Your Bank survived...no doubt due to good management". It spoke volumes for the measure of confidence reposed by the public in the Bank's management.

The years 1926 to 1936 were turbulent and loss ridden ones for the banking industry the world over. The 1929 Wall Street crash plunged the world into a severe economic crisis.

It was during this period that the Jalianwala Bagh Committee account was opened in the Bank, which in the decade that followed, was operated by Mahatma Gandhi and Pandit Jawaharlal Nehru. The five years from 1941 to 1946 were ones of unprecedented growth. From a modest base of 71, the number of branches increased to 278. Deposits grew from Rs. 10 crores to Rs. 62 crores. On March 31, 1947, the Bank officials decided to leave Lahore and transfer the registered office of the Bank to Delhi and permission for transfer was obtained from the Lahore High Court on June 20, 1947.

PNB was then housed in the precincts of Sreeniwas in the salubrious Civil Lines, Delhi. Many a staff member fell victim to the widespread riots in the discharge of their duties. The conditions deteriorated further. The Bank was forced to close 92 offices in West Pakistan constituting 33 percent of the total number and having 40% of the total deposits. The Bank, however, continued to maintain a few caretaker branches.

The Bank then embarked on its task of rehabilitating the displaced account holders. The migrants from Pakistan were repaid their deposits based upon whatever evidence they could produce. Such gestures cemented their trusts in the bank and PNB became a symbol of Trust and a name you can bank upon. Surplus staff posed a big problem. Fast expansion became a priority. The policy paid rich dividends by opening up an era of phenomenal growth.

In 1951, the Bank took over the assets and liabilities of Bharat Bank Ltd. and became the second largest bank in the private sector. In 1962, it amalgamated the Indo-Commercial Bank with it. From its dwindled deposits of Rs. 43 crores in 1949 it rose to cross the Rs. 355 crores mark by the July 1969. Its number of offices had increased to 569 and advances from Rs. 19 crores in 1949 to Rs. 243 crores by July 1969 when it was nationalised.

Since inception in 1895, PNB has always been a "People's bank" serving millions of people throughout the country and also had the proud distinction of serving great national leaders like Sarvshri Jawahar Lal Nehru, Gobind Ballabh Pant, Lal Bahadur Shastri, Rafi Ahmed Kidwai, Smt. Indira Gandhi etc. amongst other who banked with us.

Punjab Keshari Lala Lajpat Rai (Saluting the spirit of our founding father)

(1865-1928)

The Life and Times of Lala Lajpat Rai

There are few leaders of the pre-independence era who, after having plunged themselves into the political struggle, continued to take an active interest in social, cultural and educational work. Lala Lajpat Rai was one of such leaders. Born on 28th January, 1865 at a small village, Dhudike in the Ferozepur district of Punjab, he belonged to the Agarwal Baniya caste and it was perhaps because of this, in addition to taking part in social and political life of the country, he took keen interest in industrial and financial matter also. His father was a teacher of Persian and Urdu in a government school.

Having passed the final examination in Law from Punjab University, he started his practice in1883, when he was barely 18 years old. Endowed with a rich legacy of moral and intellectual background, Lala Lajpat Rai had benefit of education in the practical rationalism of western science combined with the religious purity and moral elevation of Eastern literature that put on him the hallmark of true culture. While sympathizing with and aiding every movement made for progress, Lala Lajpat Rai identified himself very closely with Arya Samaj, in which he found ample scope for the exercise of his patriotism, philanthropy and religious zeal.

Having qualified as a pleader, Lala Lajpat Rai started practice at Hissar and soon became a leading lawyer of the district. He organized the Arya Samaj there and put it on proper lines. In 1892, he transferred his practice to the wider field at Lahore.Education, both secular and religious, was in Lala Lajpat Rais view an important factor in national development. He took part in the foundation of the D.A.V. College at Lahore.

Lalaji and Politics

Lala Lajpat Rai always felt drawn towards politics. It was in 1888 that he joined the Indian National Congress when it met at Allahabad under the presidency of Mr. G. Yule. In 1905, the Indian National Congress Committee having recognized in him an austere, sincere and selfless devoted worker selected him as one of its delegates to place before the British, the political grievances of the Indian people. He met the expenses of his trip from his own pocket. He along with Gokhale carried on the political campaign in various parts of England and brought home to the mind of the British, the evils of an unsympathetic and bureaucratic government under which India was labouring and pleaded in eloquent language, adding facts and figures in supporting their contention, cause of the half starving and half dying people of India. Lala Lajpat Rai created an impression on the English Populace.

After his return from England, he was busy devising and organizing ways and means for political advancement and industrial emancipation of the country.

The movement of Swadeshi was in the offing and he put his heart and soul into it. He preached the message of Swadeshi to the people of Punjab and made it very popular. This naturally enraged the bureaucracy and he came to be regarded as a revolutionary by the Britishers and the Anglo-Indian press. He was openly dubbed as a Revolutionary and an instigator of the armed forces.

The Jalianwala Bagh tragedy and the Government's denial to censure the conduct of its officers made him a complete non cooperator. He lost his faith in the British and threw himself whole heartedly into the non-cooperation movement.In 1925, he joined the Swaraj Party and became its deputy leader. He took active part in the deliberations of the debates of the Assembly. It was he, who moved the resolution for the Boycott of the Simon Commission in the Assembly. It was while leading the boycott procession at Lahore on the 30th October, 1928 that he received lathi blows on his chest which ultimately brought about his death on the 17th November, 1928.

Lala Lajpat Rai and PNB

Lalaji was keenly concerned with the fact that though Indian capital was being used to run English Banks and companies, the profits went entirely to the British, while Indians had to contend themselves with a small interest on their capital. He echoed this sentiment in one of his writing while concurring with Rai Mul Raj of Arya Samaj who had long cherished the idea that Indians should have a National Bank of their own. At the instance of Rai Mul Raj, Lala Lajpat Rai sent a circular to selected friends insisting on an Indian joint stock Bank as the first step in constructive Swadeshi and the response was satisfactory

After filing and registering the memorandum and Articles of Association on 19 May, 1894, the bank was incorporated under Act VI of the 1882 Indian Companies Act. The prospectus of the bank was published in the Tribune, and the Urdu Akhbar-e-Am and Paisa Akhbar. On 23rd May, 1894, the founders met at the Lahore residence of Sh. Dyal Singh Majithia, the first Chairman of PNB, and resolved to go ahead with the scheme. They decided to hire a house in the famous Anarkali Bazar of Lahore opposite the post office and near well known stores of Rama Brothers.On 12th April 1895, the Bank opened for business, a day before the great Punjab festival of Baishakhi. The essence of the Banks culture was clear at this first meeting itself. The fourteen original shareholders and seven directors took only a modest number of shares; the control of the Bank was to lie with the large, dispersed shareholders, a purely professional approach that was as uncommon then as it is today.

Heritage : Saga of Excellence in Banking

Fired by the spirit of nationalism and founded on the idea that Indians should have a national bank of their own, Punjab National Bank Ltd was the result of the efforts of far-sighted visionaries and patriots, among whom were persons like Lala Lajpat Rai, Mr. E C Jessawala, Babu Kali Prasono Roy, Lala Harkishan Lal and Sardar Dyal Singh Majithia. Incorporated under the Act VI of 1882, Indian Companies Act, the Bank commenced operations on April 12, 1895 from Lahore, with an authorised total capital of Rs 2 lac and working capital of Rs 20,000. Prophetically, the Bank chose "Stability" as its telegraphic address, as the future course of events were to prove - the Bank withstood various financial crises including the trauma in the form of partition of India when the Bank had to close 92 offices (33%) in west Pakistan which constituted 40% of its deposits and 15 of its staff fell victims to the frenzy. The registered office was shifted to Delhi and the Bank honoured all the deposit claims of the refugees even on the basis of whatever little evidence they could produce. Subsequently, the Bank registered impressive performance and grew from strength to strength.

A pioneer throughout, the Bank distinguished itself by appointing auditors in 1895 long before it was mandatory; introduced the "teller" system in 1944 (another first ); established profit sharing bonus, provident fund and voluntary outside audit well before they formed keystones of good management.

Nationalisation came in 1969 which unleashed a new chapter in the long history of the Bank. Keeping with the economic ideology of catalyzing development and amelioration of poverty by funding various self-employment schemes, PNB expanded its presence rapidly in unbanked areas. The Bank donned the role of a facilitator in providing the vital input of credit and consistently exceeded the national goals in respect of priority sector lending. With its large presence throughout the country and with a view to strengthening the rural credit delivery system, the Bank sponsored Regional Rural Banks (RRBs).

PNB has established itself firmly as one of the premier banking institutions in the country with a long tradition of sound and prudent banking. The bank's growth has been aided by take-over/merger of 7 private sector banks during different periods in its history. The first ever and the only merger of a nationalized bank with PNB was in 1993, viz., New Bank of India.

By late 1980s when the first whiff of liberalization came about, the Bank initiated strategic moves towards diversification; and in 2002, 20% of government ownership was disinvested through a very successful IPO to the public. In 2003, the erstwhile Nedungadi Bank Ltd (e-NBL), a Kerala based private bank was amalgamated with Punjab National Bank. This was the seventh merger in PNBs history of more than 115 years. PNBs management team has been quite successful in managing the mergers and ensuring the integration process in a smooth and effective manner. It may be added that no other bank in the nationalized bank group has a track-record of so many mergers. This has improved the franchise value of the Bank, particularly, in the relatively underrepresented Kerala region. In order to meet future capital requirements on account of implementation of Basel II norms, in March 2005, the Bank came out with Follow-on Public Offer (FPO) through the book building process, reducing the shareholding of Govt of India to 57.8%.

Punjab National Bank with more than5400 domestic offices includingExtension Counters has the largest network amongst the nationalized banks i.e. next only to SBI. The bank has a strong franchise value and provides a host of financial products and services, both to the retail customer and corporate business. It has continued to fulfill its social responsibilities and made significant progress in adoption of technology, keeping with its objective of transforming itself into a techno-savvy Bank.

During 2008-09, the Bank achieved the landmark of becoming the largest Nationalized Bank to bring ALL BRANCHES/EXTENSION COUNTERS into Core Banking Solution (CBS). The strong franchise enjoyed by the Bank, combined with its technological capabilities provides the Bank competitive advantages.

The Bank also continues to discharge its social obligations and addresses environmental concerns with added vigour, which include free medical camps, distribute artificial limbs, tree plantation and blood donation camps, besides donations to Hospitals, Schools etc. The Bank supports various societies, charitable institutions and NGO /organisations working for the benefit of downtrodden, weaker sections of society, orphans, underprivileged, spastics, handicapped, mentally retarded children, women in shelter homes, etc. The Bank also contributes for fighting diseases like diabetes, tuberculosis, AIDS, leprosy etc. Donations are also extended for purchase of water coolers, ambulances and building infrastructure facilities at hospitals/schools.

Subsidiaries:A. Domestic:

Sr No.Name of the EntityCountry of IncorporationProportion of ownership %

i)PNB Gilts Ltd.India 74.07

ii)PNB Housing Finance Ltd.India51.01

iii)PNB Investment Services Ltd.India100

iv)PNB Insurance Broking Pvt. Ltd.#India81

# PNB Insurance Broking Company is non-functional. The Broking licence has been surrendered and steps are being initiated for winding-up of the Company.

Domestic Subsidiaries1. PNB GILTS LTD.PNB Gilts Ltd., a subsidiary of the Bank, is engaged in the business of trading in Govt. securities, treasury bills and Non SLR Investments. It is also engaged in dealing in Money Market Instruments (Call/Notice/Term Money, Repo /Reverse Repo, Inter-corporate Deposits, Commercial Paper, Certificate of Deposit) and Mutual Funds Distribution. The company is listed at NSE and BSE.

2. PNB HOUSING FINANCE LTDPNB Housing Finance Ltd. is engaged in providing housing loans for purchase, construction and up gradation of a dwelling unit. The company offers Loans for construction or for purchase of house/flat from development authorities and also from private builders/ group housing societies as well as for renovation/ repairs. Company also provides finance for construction of residential projects. Loans to NRIs are also provided for purchase/ construction of house/ flat along with a resident/ non-resident co-borrower.

3. PNB INVESTMENT SERVICES LTDPNB Investment Services Ltd, a wholly owned subsidiary, has been set up by the Bank for carrying out Merchant Banking Business. It provides services for Project Appraisal, Loan Syndication, Debt Placement and to executes IPOs/FPO/QIPs. PNBISL is registered with SEBI as a Category- I Merchant Banker.

4. PNB INSURANCE BROKING Pvt. Ltd.The Bank is holding majority stake in abovecompany, jointly with Vijaya Bank, minor shareholder.

Domestic Joint VenturesThe Bank has the following Joint Ventures:1. Principal PNB Asset Management Company Pvt. Ltd2. Principal Trustee Company Pvt. Ltd

B. International: Sr. No Name of the EntityCountry of incorporation Proportion of ownership

1 Punjab National Bank (International) Ltd. United Kingdom 100%

2 Druk PNB Bank Ltd Bhutan 51%

3 JSC SB PNB Kazakhstan Kazakhstan 84.375%

Associates: (Bank having 20% or more stake)A. Domestic:Sr. No.Name of Regional Rural Banks / Other Associates Proportion of ownership

1Madhya Bihar Gramin Bank, Patna35%

2 Sarva Haryana Gramin Bank, Rohtak35%

3Himachal Gramin Bank, Mandi35%

4Punjab Gramin Bank, Kapurthala35%

5Sarva UP Gramin Bank, Meerut35%

6Principal PNB Asset Management Co. Pvt. Ltd. 21.38%

7Principal Trustee Co. Pvt. Ltd.30%

8 PNB Metlife India Insurance Company Ltd 30%

B. Outside India: Sr. No Name of the Entity Country ofincorporation Proportion of ownership

1 Everest Bank Ltd. Nepal 20%

Growth and Development

With over 38 million satisfied customers and 4668 offices, PNB has continued to retain its leadership position among the nationalized banks. The bank enjoys strong fundamentals, large franchise value and good brand image. Besides being ranked as one of India's top service brands, PNB has remained fully committed to its guiding principles of sound and prudent banking. Apart from offering banking products, the bank has also entered the credit card & debit card business; bullion business; life and non-life insurance business; Gold coins & asset management business, etc.

Since its humble beginning in 1895 with the distinction of being the first Indian bank to have been started with Indian capital, PNB has achieved significant growth in business which at the end of March 2009 amounted to Rs 3,64,463 crore. Today, with assets of more than Rs 2,46,900 crore, PNB is ranked as the 3rd largest bank in the country (after SBI and ICICI Bank) and has the 2nd largest network of branches (4668 including 238 extension counters and 3 overseas offices).During the FY 2008-09, with 39% share of low cost deposits, the bank achieved a net profit of Rs 3,091 crore, maintaining its number ONE position amongst nationalized banks. Bank has a strong capital base with capital adequacy ratio as per Basel II at 14.03% with Tier I and Tier II capital ratio at 8.98% and 5.05% respectively as on March09. As on March09, the Bank has the Gross and Net NPA ratio of only 1.77% and 0.17% respectively. During the FY 2008-09, its ratio of priority sector credit to adjusted net bank credit at 41.53% & agriculture credit to adjusted net bank credit at 19.72% was also higher than the respective national goals of 40% & 18%.

Present Status of the Organization

PNB has always looked at technology as a key facilitator to provide better customer service and ensured that its IT strategy follows the Business strategy so as to arrive at Best Fit. The bank has made rapid strides in this direction. Alongwith the achievement of 100% branch computerization, one of the major achievements of the Bank is covering all the branches of the Bank under Core Banking Solution (CBS), thus covering 100% of its business and providing Anytime Anywhere banking facility to all customers including customers of more than 2000 rural branches. The bank has also been offering Internet banking services to the customers of CBS branches like booking of tickets, payment of bills of utilities, purchase of airline tickets etc.Towards developing a cost effective alternative channels of delivery, the bank with more than 2150 ATMs has the largest ATM network amongst Nationalised Banks. With the help of advanced technology, the Bank has been a frontrunner in the industry so far as the initiatives for Financial Inclusion is concerned. With its policy of inclusive growth in the Indo-Gangetic belt, the Banks mission is Banking for Unbanked. The Bank has launched a drive for biometric smart card based technology enabled Financial Inclusion with the help of Business Correspondents/Business Facilitators (BC/BF) so as to reach out to the last mile customer. The BC/BF will address the outreach issue while technology will provide cost effective and transparent services. The Bank has started several innovative initiatives for marginal groups like rickshaw pullers, vegetable vendors, diary farmers, construction workers, etc.

The Bank has already achieved 100% financial inclusion in 21,408 villages.

Backed by strong domestic performance, the bank is planning to realize its global aspirations. In order to increase its international presence, the Bank continues its selective foray in international markets with presence in Hongkong, Dubai, Kazakhstan, UK, Shanghai, Singapore, Kabul and Norway. A second branch in Hongkong at Kowloon was opened in the first week of April09. Bank is also in the process of establishing its presence in China, Bhutan, DIFC Dubai, Canada and Singapore. The bank also has a joint venture with Everest Bank Ltd. (EBL), Nepal.

Future Expansion of the Organization

Under the long term vision, Bank proposes to start its operation in Fiji Island, Australia and Indonesia. Bank continues with its goal to become a household brand with global expertise. Amongst Top 1000 Banks in the World, The Banker listed PNB at 250th place. Further, PNB is at the 1166th position among 48 Indian firms making it to a list of the worlds biggest companies compiled by the US magazine Forbes. ParametersMar'07Mar'08Mar'09CRAR

Operating Profit*36174006574426.02

Net Profit*15402049309141.67

Deposit13986016645720976022.47

Advance9659711950215470326.55

Total Business23645628595936446324.15

(Rs. In Crores)

* Respective figure for the corresponding financial year

Departments of The Organization

The bank has following organization

Finance

Personal Administration

Human Source

Sales & Marketing

Retailing

Treasury Management

Information TechnologyProduct Profile of the Organization

Saving Account

PNB Prudent Sweep

Total Freedom Salary Account

PNB Vidyarthi Salary Account

PNB Mitra SF Account

Current Accounts

Smart Romer

PNB Vaibhav

PNB Gaurav

Fixed Deposit Accounts Spectrum fixed deposit scheme

Anupam account

Multi benefit deposit scheme

Special fixed deposit scheme

Recurring deposit scheme

PNB swecha jama yojna/flexi rd

Credit schemes

Housing loan

Car finanace

Personal loan

Professional loan

Educational loan scheme

Loan against mortgage of property

PNB financial basket scheme

Personal loan scheme for pensioners

Privilege card scheme

Other credit scheme

Social Banking

Farmers

Krishi card

Agriculture credit scheme

PNB farmers welfare trust

Women

Scheme for house wife and other women

Mahila udhyam nidhi scheme

Savings Accounts

TOTAL FREE DOOM SAVING FUNDS SALARY ACCOUNT

Purpose: To offer an attractive Saving Fund Account to Corporate Employees for enabling them to have their Salary Credited as well as availing overdraft facility up to Rs. 15,000/- or the last salary credited in the account whichever is lower, at our interest rates applicable to Personal Loans to employees, it would be adjustable in bullet repayment at the time of next salary credit

ELIGIBILITY: OF THE EMPLOYEE AS WELL AS CORPORATES UNDER TIE-UP ARRANGEMENT:

The employee whose salary account is being opened should be a permanent employee.The minimum number of accounts to be opened should be 25 or 75% of the strength of the permanent employees of the corporate (in that location), whichever is lower.

Initial Deposit and Minimum Balance Requirements : Zero

Service Charges : It will be a ZERO CHARGES ACCOUNT, i.e., the customer would not be subjected to any charges in respect of any of the services related to this account.

Other facilities offered :Free Cheque Books for routine requirements (except bulk requirements for loans to be availed at any other bank- in that case normal cheque book charges would be levied);Free Statement of Accounts;Free inter-sol transactions;Free funds transfer from their accounts within our CBS branches and at 50%discount at non-CBS branches;Free issuance of all types of certificates including interest certificate and balance certificate, etc; Free of Cost maintenance of Demat Account (we shall be waiving the charges to be earned by PNB as annual fee, charges payable to NSDL would be recovered from the customers);50% discount in one locker at the branch convenient to the customer;Free of Cost PNB Debit/ ATM Card;PNB-HSBC Credit Cards shall also be got considered by HSBC on priority basis

Eligibility

Accounts can be opened in the name of students who have attained the age of 10 years and above, studying at VARIOUS RECOGNISED EDUCATIONAL INSTITUTIONS.

Initial Deposit Amount/ QAB/Minimum Balance Required

Zero

Overdraft Facility

The overdraft facility shall be given to students (of reputed educational institutions only) who are staying away from their parents. It would be made available on the request of the student with the UNDERTAKING TO PAY/ CONSENT LETTER from earning parents/natural guardian/local guardian of student. In the first year of opening of account, the facility would be available up-to a maximum limit of Rs.5,000/-. Subsequent to the satisfactory conduct of the account, in second year it could be enhanced upto Rs. 10,000/-. Other terms & conditions of this overdraft facility would be as under:

Rate of InterestThe overdraft facility would attract at the rate of interest as applicable to Personal Loans to the general public.

Age of StudentThe overdraft facility would be available for the students, having completed the age of 18 years

PurposeContingent day to day needs of those students who are staying away from their parents for the study purposes having got an admission with recognised and reputed educational institutions.

RepaymentFor repayment purposes, a single post dated cheque must be obtained from earning parents/natural guardian/local guardian of student and kept on record.

Recovery AspectsThe overdraft facility must be brought into credit once in 3 months, failing which recovery process be started. The facility would be recalled and the student would not be eligible for this overdraft facility at any branch of our Bank. In any case, this facility should not be allowed to continue when the student is in the final year of study at that educational institution, i.e. account has to be got into credit at least six month before the expiry of the tenure of the study period without any further continuation of overdraft facility.

Attractive Freebies/Concessions

The following freebies are also admissible:

Demand drafts for all types of fees/examination fees Free of cost

Initial Deposit Amount The account will be opened without any initial deposit, i.e., it

Will be Zero Balance Saving Fund Account

Incidental Charges NIL

Ledger Folio Charges NIL

Retail Internet Banking Services Free (at CBS branches only)

Intersol transactions including cash withdrawal/depositsFree

ATM Card/DEBIT CARD Free (subject to availability of ATMs in the area)

Cheque Book Facility Free (2 cheque books in a year)

NO-FRILLS SAVING BANK ACCOUNT FOR FINANCIAL INCLUSION OF OOREST/DESERVING SECTIONS OF SOCIETY

To ensure the financial inclusion of the poorest / deserving sections of the society, PNB has launched a No-frills Savings Bank Account Scheme known as PNB MITRA SAVINGS BANK ACCOUNT that can be opened by an INDIVIDUAL singly or jointly, minors of the age of 10 years and above, minors under natural/legal guardianship. An illiterate or a visually impaired person is also eligible to open account under the scheme with usual safeguards. Simplified KYC procedures may be adopted for opening of these accounts. Product Highlights :

Initial opening of account with just Rs.25/-,

ZERO MINIMUM BALANCE requirement;

Our Bank would allow first 50 transactions in a calendar year Free of Charge, thereafter a charge of Rs.10/- per transaction would be levied.

Customer would not be allowed to keep balance in this account (taken together with all other accounts with our Bank) more than Rs.50,000/- in this account in view of related KYC Norms;.

NO FREE OF COST CHEQUE BOOKS;

PNB SMART ROAMER

The product is aimed at offering Current Account Customers convenient opportunity to earn extra-returns on surplus funds lying in the accounts which may not normally be utilised in the near future or are likely to remain un-utilized. The automated nature of the facility for 'Sweep In or Sweep Out' of more than a lac of rupees, and creating fixed deposits for desired period, would save lot of operational hassles and create Customer Value. Roaming Features: The Customers would be able to operate their 'Current Comfort' at all other CBS branches of our Bank. It will facilitate transfer of funds as well as much faster cheque collection services for the customers, simultaneously customers will be able to withdraw cash from our CBS branches.

Sweep in and Sweep out Features:

The Customer shall be able to profitably deploy his funds which were earlier not attracting any interest. Funds (above Rs. One Lac) lying in Current Accounts and their ready availability when required for payment/clearance of cheques. The bank would provide the facility of automatic transfer of balance from Current Accounts having a balance of over Rs.1,00,000/- (Rupees one lac only) in multiples of Rs.10,000/- (Rupees Ten Thousand Only) to Fixed Deposit Accounts. Sweep In Funds would be accepted for a minimum maturity period of 15 days and Maximum maturity period of 45 days. It will be optional for the customers to indicate desired periodicity in multiples of 15 days. The customer would get the interest on such deposit at the term deposit rate applicable for the period indicated by him/her.

Additional Features

(subject to maintenance of stipulated 'minimum balance' in the account throughout during previous quarter i.e. clear balance on the closing of everyday should have been Rs.25,000/- or above) :

i. Free ATM Card;

ii. Free Debit Card (slated to be introduced by the Bank shortly-publicity on this aspect will begin only after launch)

iii. Free remittance of funds upto an extant of Rs. 25000/- per month at any of our branches having connectivity under CBS.

iv. One Cheque book of 50 leaves free of cost per quarter to be issued (inclusive of item no. xii)

v. Free e-mails for statement of account on monthly basis

vi. Same day Credit for outstation cheques drawn on other branches of our Bank under CBS Connectivity

vii. Free collection of one outstation cheque (issued in favour of customer) per quarter upto Rs. 10000/-(however, out of pocket expenses shall be recovered)

viii. Immediate credit of outstation cheques upto 15,000/-

ix. 25% concession on Annual Custody Charges for Demat Services

x. 25% concession on service charges for providing EFT Services;

xi. Transaction i.e. T + 3 Days' Credit for outstation cheques drawn on other bank branches at locations where we have at least one PNB branch under CBS connectivity.

xii. If possible, Free Special Cheque Book (under relevant MICR Code) shall also be issued to customers enabling them to make payment by cheque to outstation parties at CBS centers.

PNB VAIBHAV ACCOUNT

Features

Quarterly average balance requiredRs.5,00,000/- and above

Initial Deposit Amount required for opening of the account.Rs.5,000/-

Non-maintenance chargesRs.3000/- Qty.

Free (of transaction charges)Transactions allowedUnlimited

Transaction charged/L.F. chargesFree

Inter sol transfer charges Local non-base branchesFree

Inter sol transfer charges-Outstation non-base branchesFree

Outstation/local-cheques/ Bills, etc. collection charges50% discount on normal charges

Free Statement on request.Upto 4 in a month

Statement of Account(e-mail on request) Free on monthly basis

Remittance charges/Drafts issuing, etc.50% discount on normal charges.

Standing Instructions Regn.Free

De-mat A/c Charges (except charges to be paid by Ban to NSDL)First Year Free

Rebate on Locker Rent (of any size)50% rebate in locker rent of one locker

Internet Banking Services Free

Debit-cum-ATM CardFree

RTGS Services50% concessions on normal charges.

Personalised Multi-City Cheque BookUNLIMITED

Stop Payment Instruction chargesFree

Interest/Balance certificateFree

Cash Withdrawals/Deposits charges at Local Non-Base Branches, free upto:Rs.5 lac per day, thereafter 50% discount on normal charges.

Cash Withdrawals/Deposits charges at outstation Non-Base Branches, free uptoRs.1 lac per day, thereafter 50% discount on normal charges

Charges on payment of outstation Multicity Cheques, Free upto

Rs.1 lac per day, thereafter 50% discount on normal charges.

PNB GAURAV CURRENT ACCOUNT

Features

Quarterly average balance required

Rs.1,00,000/- and above

Initial Deposit Amount required for opening of the account.

Rs.5,000/-

Non-maintenance charges

Rs.1200/- Qty.

Free (of transaction charges)Transactions allowed

200 in a quarter

Transaction charged/L.F. charges

Rs.2/- per transaction beyond 200 transaction.

Inter sol transfer charges Local non-base branches

Free

Inter sol transfer charges-Outstation non-base branches

Upto Rs.50,000/- per day no charges, thereafter, 50% discount on normal charges.

Outstation/local-cheques/ Bills, etc. collection charges

25% discount on normal charges

Free Statement on request.

Upto 2 in a month

Statement of Account(e-mail on request)

Free on Quarterly basis

Remittance charges/Drafts issuing, etc.

20% discount on normal charges.

Standing Instructions Regn.

50% concessions on normal charges.

De-mat A/c Charges (except charges to be paid by Ban to NSDL)

First Year Free

Rebate on Locker Rent (of any size)

25% rebate in locker rent of one locker

Internet Banking Services

Free

Debit-cum-ATM Card

Free

RTGS Services

20% concessions on normal charges.

Stop Payment Instruction charges

Free

Interest/Balance certificate

Free

Cash Withdrawals/Deposits charges at outstation Non-Base Branches, free upto

Rs.50,000/- per day, thereafter 25% discount on normal charges

Charges on payment of outstation Multicity Cheques, Free upto

Rs.50,000/-per day, thereafter 25% discount on normal charges.

A Multi-Option Fixed Deposit Scheme that fit your needs, timing & resources, to match your convenience

Initial Deposit of Rs.1000/-only, and thereafter in convenient multiples of any amount of Rupee one Period of Deposit: (a) Maturity Option: For any period from 15 days to 120 months-For a single Term Deposit less than Rs. 15 lac and for any period from 7 days to 120 months-For a single Deposit of Rs. 15 lac & above.(b) Income Option: For any period from 6 months to 120 months. At PAR Collection of Fixed Deposit Receipt Payable at par at all CBS branches(premature payment, loans andother miscellaneous matters before maturity of the FDR shall be attended to only by the issuing branch) Multiple options available for interest payment viz. Monthly/Quarterly/Half-Yearly/Yearly or on maturity For an amount of Rs. 10,000/- and above overdraft with cheque book facility is available, to enable use of deposits. The customer shall also be at liberty to make use of the facility through ATM-cum-Debit Card under 'Anywhere-Anytime Banking'. It will enable customers to have freedom to utilise their Fixed Deposits as and when needed without even coming to the Bank. The interest is chargeable only for the amount and period for which the overdraft facility has been availed; The illiterate and blind persons can also open the account without exercising the option of Overdraft Facility. Margin and rate of interest on Loans against deposits under the scheme shall be as per prescribed guidelines which shall be subject to modifications from time to time

Automatic payment of LOCKER rent out of Interest proceeds

Conversion facility regarding mode of payment of interest allowed;(provided FDR has been issued for a period of 12 months or more and remaining period of FD is more than 6 months) without invoking any penal provision Premature withdrawal of Deposit without any penalty

Automatic Renewal facility is provided as per option exercised by the depositor

Availability of premature extension

Part withdrawal in multiples of Rs.1000/- without loss of interest on remaining FDRANUPAM ACCOUNT

Our Bank has several Domestic Deposit Schemes designed to cater to the needs of various segments of customers to meet your specific requirement.

The features of the Anupam Account Deposit Scheme are as under:1. ParticipationAnupam Account Scheme may be opened in the name of individual(s), sole proprietorship concern, partnership firm, association, trust, Ltd. Company etc. However, Anupam Account shall not be opened in the name of a minor, illiterate and blind persons.2. Minimum Initial DepositRs.10,000/- and thereafter in multiples of Rs.1000/- thereof.

3. Period of DepositFor any period from 6 months to 120 months. Existing deposits under Multi Benefit Deposit Scheme for Rs.10,000/- and above with unexpired term of 6 months or more are eligible for transfer to Anupam Account Scheme.

4. Overdraft FacilityOverdraft facility shall be permitted through a Current Account and a Cheque Book will be issued to the depositor on the same day.

The margin on the amount of overdraft against the deposit is

For PublicMaturity Period remaining at the time of granting overdraft

Margin

Upto 2 years

5%

Above 2 years and upto 3 years

7.5%

Above 3 years and upto 4 years

10.0%

Above 4 years and upto 5 years

12.5%

Above 5 years

25%

5. Third Party Advance Only depositors can avail overdraft facility against their deposits under this scheme.No third party advance ie Credit Facility / overdraft to persons other than depositors is allowed under Anupam Account. Even the overdraft facility to a proprietorship firm against Fixed Deposit in the name of its proprietor is not allowed.

6. Premature withdrawal of DepositIf any depositor desires to withdraw the deposit before maturity, Bank may at its discretion repay the deposit with upto date quarterly compounded interest at the rate applicable to the period for which deposit remained with the bank

7. Facility of Further Fixed Deposit in the same Anupam AccountFurther, Fixed Deposit can be accepted in the same Anupam Account on your request and the limit in the overdraft account be increased accordingly against the additional deposit and it will also be endorsed in the Receipt Form with you.

8. Renewal of Term Deposit on MaturityRenewal of Fixed Deposit is permitted at your request, if no overdraft is outstanding against it.

9. Withdrawable in multiples of Rs.1000/-You may withdraw any amount before maturity anytime as well in multiples of Rs.1000/- any time according to your convenience without breaking the entire deposit and also without losing interest on remaining part of Fixed Deposit Receipt under the Scheme.

MULTI BENEFIT FIXED DEPOSIT SCHEME

It entitles you to earn interest at term deposit rates on quarterly compounding basis.

You may open with any amount with a minimum deposit of Rs.1000/- for any period from 6 months to 120 months.

You can avail the additional facility of automatic renewal of fixed deposit with or without interest on maturity.

On demand, Loan in this MBFD scheme is also made available by us.

Interest at term deposit rates is computable on quarterly compounded basis

The small monthly savings in the Recurring Deposit scheme enable you to accumulate a handsome amount on maturity.

Account can be opened with a minimum monthly deposit of Rs.100/- or its multiples for a period of 6 months to 120 months in multiples of 3 months.

Interest at term deposit rates is computable on quarterly compounded basis

The small monthly savings in the Recurring Deposit scheme enable you to accumulate a handsome amount on maturity.

PNB SWICHA JAMA YOJNA/FLEXI

Individuals can open account, singly or jointly, by a minor of the age of 10 years and above in his name or through his guardian.

A depositor can choose a monthly installment with a minimum of Rs.100 or above in its multiples. However, the subsequent monthly installment will not exceed ten times of such core amount without any ceiling on maximum amount. No matter, even if the monthly installment is skipped.

Deposit accepted for any period from 6 months to 120 months and interest is paid at term deposit rates on half yearly basis.Credit Scheme

Housing Loan

Car Loans

Own a vehicle with the friendliest and most convenient car loan. Either you can purchase a new Car/ Van/ Jeep or raise loan to purchase old vehicles that are not older than 3 years. Finance will be provided for purchase of vehicle of indigenous/ foreign makes.

Individuals as well as Business Concerns (Corporate or non-corporate).

For Individuals: 25 times of the monthly net salary OR Rs.15 lac, whichever is lower. Income of spouse can be taken into account for determining loan amount. In such cases, the spouse shall stand as a guarantor.

For Business Conerns: No ceiling on loan amount.

The vehicle purchased with the amount of loan is to be hypothecated to the Bank. It will be registered in the name of the borrower jointly with the Bank.

Guarantee of spouse, if employed or third party guarantee, OR

Collateral Security in the shape of either Immovable Property or Liquid Security equivalent to 100% of loan amount

For new Car/ Van/ Jeep: The loan amount together with interest is to be repaid maximum in 84 Equated Monthly Instalments (EMIs)

For old Car/ Van/ Jeep: The loan amount together with interest is to be repaid maximum in 60 Equated Monthly Instalments (EMIs)

1% of the loan amount unt, with a maximum of Rs.4,000/-

Rs.300/- upto Rs.2 LacRs.500/- over Rs.2 Lac

The intending borrower will be required to settle the transaction for purchase of vehicle needed by him/her with the seller and will be required to deposit the difference of the cost of the vehicle to amount of loan, and thereafter, the advance will be allowed to him/her from the bank by paying the entire price of the vehicle to the seller directly on behalf of the borrower

) All permanent Defence Personnel including officials of Military Station Headquarters, BSF, CRPF, CISF, ITBPii) Confirmed/ permanent employees of Central/ State Govt/ PSUs and all reputed companies/ Institutions, who are drawing their salary through accounts maintained with our branches. Employees of above categories under check-off facility iii) Professionally qualified Doctors viz. MBBS, BDS & above having annual income of Rs.4.00 lac & above. Minimum Net Monthly Income

- Rs.15000 per month for eligible customers at Metro Centres;- Rs.12500 per month for eligible customers at Urban Centres; and- Rs.10000 per month for eligible customers at Semi-Urban and Rural Centres.

However, for Teachers, Army Jawans, other permanent employees of Military Station Headquarters and Para Military Personnel whose salary is being credited and disbursed through our branches the minimum Net Monthly Income criteria shall be Rs.7500/- at all Centres viz. Metro, Urban, Semi-Urban and Rural.

Term Loan/ Overdraft Minimum amount of loan will be Rs.50,000/- and maximum amount of loan Rs.4,00,000/- or 20 times monthly net salary, whichever is lower, depending upon the repaying capacity.

Term Loan:60 Equated Monthly Instalments (EMIs) OR remaining period of service, whichever is earlier. Instalment to commence one month after disbursement of loan.Overdraft:The overdraft limit shall be adjusted within a maximum period of 60 months by reducing Drawing Power(DP) equivalent to EMI amount at the beginning of every month.However, loan allowed to Army Jawans, other permanent employees of Military Station Headquarters and Para Military Personnel shall be Repayable in maximum 36 Equated Monthly Instalments or remaining period of stay at the particular posting, whichever is lowerIn Case of Employees of Govt./Institutions etc.

In case of employees of government/institution etc., irrevocable letter of authority from the borrower to remit salary/installment and other amount payable to bank.Post dated cheques towards monthly installments be obtained from the borrower under the cover of letter of deposit (Mandate of the borrower conveying deposit of PDCs for appropriation in the loan account).Where the employer agrees to check off facility, at least one PDC to be obtained.In case of Army Officers :

In case of Army Jawans, Other permanent employees of Military Station Headquarters and Para Military Personnel (Undertaking to be obtained from the Station Commandant/ Unit Incharge at the time of retirement/death/transfer of a particular Jawan/Personnel or on transfer of a unit, loan under the scheme will get adjusted.)

Professional Loan Schemes

PNB extends assistance to self-employed persons, firms and joint ventures of such professional persons engaged in professions such as:

Medical practitioners including dentists, chartered accountants, cost accountants, practicing company secretaries, who are not in regular employment of any employer, accredited journalists or cameramen who are free lancers, i.e. not employed by a particular newspaper/magazine, lawyers or solicitors, engineers, architects, surveyors, construction contractors or management consultants or to a person trained in any other art or craft who holds either degree or diploma from any institution established, aided or recognised by Government or to a person who is considered by the bank as technically qualified or skilled in the field in which he is engaged. Loans under this scheme may be granted for the purpose of financing purchase of equipment used by the borrowers, business premises, construction, making alterations or renovation of business premises/nursing homes or for working capital requirements, in their professions.

Persons already practicing or new entrants in various professions, having licenses issued under Central or State Legislations;

Associations of persons engaged in a single profession provided that each member of such an association is qualified and duly licensed to practice in the profession; and

The qualified professionals will be required to produce a certified copy of the license for the record at the bank. Need based on merits within the overall permissible limits as under:

Metro/ Urban S.Urban/Rural Area 1. Medical practitioners Rs 5.00 lac Rs 10.0 lac

2. Other professionals Rs 5.00 lac Rs 5.00 lac

Margin: Nil up to Rs.25000/-. 25% Above Rs. 25000/-.Hypothecation/Mortgage of the goods purchased/created with the amount of loan till the final adjustment of bank's loan and interest thereon.

Collateral security by way of immovable properties or acceptable third party guarantee in case of advances above Rs. 25000/-.

Term Loan

Loans up to Rs.50000/- 48 months

Loans beyond Rs.50000/- 60 months

Working Capital loans are renewable every year.

Payments will be made direct to the suppliers/ dealers. In case of construction of the premises, the loan may be disbursed in phases after verifying the end use in terms of the plan as also at the spot.

The Scheme aims at providing financial assistance to deserving / meritorious students pursuing higher education in India or abroad. viz., Graduation courses B.A., B.Com., B.Sc., etc., Post-Graduation courses, Masters & Ph.D; Professional courses, Engineering, Medical, Agriculture, Veterinary, Law, Dental, Management, Computer etc., Computer Certificate courses of reputed Institutes accredited to Department of Electronics or institutes affiliated to University; Courses like ICWA, C.A., CFA, etc., courses conducted by IIM, IIT, IISc, XLRI, NIFT, etc., Regular Diploma/Degree courses conducted by Colleges/Universities approved by UGC/Govt./AICTE/AIBMS/ICMR, Regular Degree / Diploma courses like Aeronautical, Pilot training, Shippling etc. approved by DGCA/ etc., Courses offered by National Institutes and other reputed Private Institutes.

Students should approach the branch nearest to the place of domicile.Interest is charged monthly on simple basis during the repayment holiday/moratorium period & concession of 1% in rate of interest is allowed provided the same is serviced regularly during study period. Punjab National Bank has tied up with Kotak Mahindra Insurance to provide life insurance cover for Student borrowers.Need based finance, subject to repaying capacity of the parents / students with margin and the following ceilings :-For studies in India: Maximum Rs.10.00 lacs.

For studies abroad: Maximum Rs.20.00 lacs.

Nil.

Above Rs.4.00 lacs: Studies in India5%

Studies Abroad15%

Reimbursement of related expenses such as admission fee, monthly fee, Boarding and lodging expenses in recognized Boarding Houses etc. already incurred by way of loan taken from own sources (to meet the contingency) by the applicant, if claimed within 3 (three) months of such payment and before consideration of the loan by the Bank.

Second time Education Loan can be sanctioned to the same student borrower for completion of next higher course

Loan against Mortgage

.

Scheme seeks to provide finance against mortgage of immovable property situated in Metro/ Urban/ Semi Urban centres. The scheme is designed to offer instant solutions relating to business needs or for personal needs such as, children's higher education, travel, daughter's marriage, medical emergencies, etc. Loan is, however, not available for speculative purpose.

Eligibility

Employees of Central/ State Govt/ Schools/ Colleges/ Public Sector Undertakings (PSUs), Reputed Corporates and other intcome tax assesses who are below the age of 60 years

Business Enterprises having a satisfactory track record of

3 years of cash profit; and

Net profit in the immediately preceding financial year

For Individuals Minimum net monthly salary/ net annual income of Rs.10,000/ Rs.1,20,000/- for salaried and for other income tax assesses respectively

Net annual income should be double that of total EMIs for the year

For Business Enterprises Minimum net annual income/ profit of Rs.1,20,000/-

Net income/ profit should be 1.5 times that of total EMIs for the year

Term Loan & Overdraft

Minimum Loan:- Rs. 1 LacMaximum Loan:- Rs.100 Lacs

. OBJECTIVEOffers attractive benefits as part of a Package to those customers who have the capacity and are willing to avail a minimum specified loan amount under at least two or more specified Retail Loan Schemes.

2. SCHEME APPLICABILITYAuthorised Branches.

3. ELIGIBILITY Individuals, including joint owners, who are willing to avail a minimum loan of Rs.5.00 lac as a package under at least two specified Retail Loan Schemes at a time. One of which necessarily be for HOUSING and the other may be any one of the following purposes:

Car, Personal or Education. At the same time, such individuals/ including joint owners should have adequate capacity to regularly service such loans.

4. PURPOSEFinance will be allowed for:

Meeting need based requirement of purchase / construction /addition / repair/alteration/renovation/furnishing of House/Flat. Loans are also available for purchase of land/plot for House Building.

Loan on pari passu or second charge basis only to confirmed employees of Central/ State Government / Public Sector Undertakings (PSUs) maximum upto Rs. 20 lacs. The quantum of loan be decided taking into account the amount of earlier loan availed and repaying capacity of the borrower.

Purchase of New Car.Meeting urgent requirements of personal nature, such as marriage of children, holiday, foreign travel, family function, medical expenses etc. However, loan will not be granted for speculation purposes.Education for Self or Children, including the school education of the child.

5. AMOUNT OF LOANFor Housing: Need Based - Minimum Rs.2 lac.Maximum Rs. 50 lacs

For Car : Need Based - Minimum Rs.2 lac.

For Personal Needs: Need Based - Minimum Rs.1 lac Maximum Rs. 2 lacs

For Education: For Studies in India - Minimum Rs.1 lac Max. Rs.5.00 lacFor Studies abroad - Minimum Rs.1 lac Max. Rs.10.00 lac

6. MARGIN10% except when loan is availed for Personal and or Educational needs in which case it shall be Nil. 7. RATE OF INTEREST

Housing -

TENORFor loans repayable in/upto

Rate of Interest @percent p.a.REVISED w.e.f. 01.08.2003i) Upto 5 years

7.75ii) Above 5 & upto 10 years

8.25Car - PTLR presently 11.50%Personal - 13%

Education - 50 basis points below PTLR viz.11% 8. REPAYMENT Housing - Maximum 10 years (120 months) in equal Monthly Instalments.

For Car and Personal - Maximum 4 years (48 months) in equal Monthly Instalments.

For Education - Maximum 7 years (84 months) in equal Monthly Instalments.

Obtention of advance cheques (P.D.Cs) signed by the borrowers be ensured towards repayment of equated monthly instalments alongwith letter of deposit. In case of Housing and Education Loans minimum 24 advance cheques be obtained at a time. In case of loan of other purposes cheque for complete repayment period be taken.

No moratorium period for repayment will be allowed and repayment to commence immediately.

9. MODE OF DISBURSEMENTAs per extant guidelines of specific schemes viz. Housing, Car, Personal and Education. However, No charges for issue of Demand Draft /Bankers cheques are to be levied.

10. INSURANCE Comprehensive Insurance Policy to be obtained where loan is allowed for Housing and Car needs.

11. SECURITY:Housing

Equitable/ Registered Mortgage of the House/Flat/ Plot Financed.

Obtention of pari passu or second charge over the property mortgaged in favour of other Lender in situations where senior authorities consider requests and allow loan only to confirmed employees of Central / State Govts. / Public Sector Undertakings, who have raised funds for construction / acquisition of accommodation from other sources and need supplementary finance, for an amount of loan of maximum upto Rs. 20 lacs, which, however, should be for a minimum of Rs. 2lacs as prescribed above.

Car

Hypothecation of the Vehicle financed.

Equitable mortgage should be for the total amount of loan.

12. GUARANTEESuitable guarantee acceptable to the Bank may be obtained which may also include guarantee from family members/other relatives.

13. UPFRONT & DOCUMENTATION CHARGESFlat Upfront charges of Rs.2,500/- & no documentation charge.

14. PREPAYMENT PENALTY In case any of the loan facilities allowed are adjusted within a period of three years, borrower(s) will be required to pay a prepayment Penalty @ 2% on the amount which had not become due for payment.

15. GENERALThe concessional loan facility is available provided the combined availment is Rs. 5 lacs or more.

Equitable Mortgage of the Immovable Property against which Housing loan has been allowed will secure the combined loan for two or more purposes.

Equitable Mortgage shall not to be released till final adjustment of all the loans.

Indian Retail Banking continues to redefine the credit growth in the country. It grew by a whopping 44.4% in 2005-06 to touch Rs3,538 billion. This leap was despite the increase in risk weight by RBI for housing and real estate loans during August, 2005. Housing, which constitutes more than 52% of all retail loans, grew at a robust rate of 44.35% during 2005-06. In order to help banks in India to understand the market and competition and plan future strategies, we have just come out with an Industry Insight on Indian Retail banking 2006 edition. This report analyses the retail banking market and its segments in India and presents the key trends, along with issues and challenges. The report also paints a future outlook for the market. Besides it profiles 21 major players in the retail banking space and their strategies.

This report will be of immense use to all banks in India to review and formulate their strategies in the retail space. It primarily covers analysis of the present status, current trends, major issues & challenges in the growth of the retail banking sector.

Major points discussed in this report are:-Global retail banking vis--vis Indian scenario

-Indian retail banking overview-What are the regulatory factors involved in Indian banking industry?- How interest rate risks, money laundering, and outsourcing are affecting the performance of banking sector?- What would be the impact of Basel-II norms in Indian banking industry?- How the banking industry would combat the competition from upcoming sectors like mutual funds?- What are the various issues and challenges before this industry?

With a jump in the Indian economy from a manufacturing sector, that never really took off, to a nascent service sector, Banking as a whole is undergoing a change. A larger option for the consumer is getting translated into a larger demand for financial products and customisation of services is fast becoming the norm than a competitive advantage.

With the Retail banking sector expected to grow at a rate of 30% [Chanda Kochhar, ED, ICICI Bank] players are focussing more and more on the Retail and are waking up to the potential of this sector of banking. At the same time, the banking sector as a whole is seeing structural changes in regulatory frameworks and securitisation and stringent NPA norms expected to be in place by 2004 means the faster one adapts to these changing dynamics, the faster is one expected to gain the advantage. In this article, we try to study the reasons behind the euphemism regarding the Retail-focus of the Indian banks and try to assess how much of it is worth the attention that it is attracting.

Potential for Retail in India: Is sky the limit?

The Indian players are bullish on the Retail business and this is not totally unfounded. There are two main reasons behind this. Firstly, it is now undeniable that the face of the Indian consumer is changing. This is reflected in a change in the urban household income pattern. The direct fallout of such a change will be the consumption patterns and hence the banking habits of Indians, which will now be skewed towards Retail products. At the same time, India compares pretty poorly with the other economies of the world that are now becoming comparable in terms of spending patterns with the opening up of our economy. For instance, while the total outstanding Retail loans in Taiwan is around 41% of GDP, the figure in India stands at less than 5%. The comparison with the West is even more staggering. Another comparison that is natural when comparing Retail sectors is the use of credit cards. Here also, the potential lies in the fact that of all the consumer expenditure in India in 2001, less than 1% was through plastic, the corresponding US figure standing at 18%.

But how competitive are the players?

The fact that the statistics reveal a huge potential also brings with it a threat that is true for any sector of a country that is opening up. Just how competitive are our banks? Is the threat of getting drubbed by foreign competition real? To analyze this, one needs to get into the shoes of the foreign banks. In other words, how do they see us? Are we good takeover targets? Going by international standards, a large portion of the Indian population is simply not bankable

taking profitability into consideration. On the other hand, the financial services market is highly over-leveraged in India. Competition is fierce, particularly from local private banks such as HDFC and ICICI, in the business of home, car and consumer loans. There, precisely lie the pitfalls of such explosive growth. All banks are targeting the fluffiest segment i.e. the upwardly mobile urban salaried class. Although the players are spreading their operations into segments like selfemployed and the semi-urban rich, it is an open secret that the big city Indian yuppies form the most profitable segment. Over-dependence on this segment is bound to bring in inflexibility in the business.What about the foreign giants?

The foreign banks have identified this problem but there are certain systematic risks involved in operating in the Retail market for them. These include regulatory restrictions that prevent them from expanding their branch network. So these banks often take the Direct Selling Agent (DSA) route whereby low-end jobs like sourcing or transaction processing are outsourced to small regional layers. So now on, when you see a loan mela or a road show showcasing the retail bouquet of an elite MNC giant, you know that a significant commission earned out of any such booking gets ploughed back to our own economy. Perhaps, one of the biggest impediments in foreign players leveraging the Indian markets is the absence of positive credit bureaus. In the west the risk profile can be easily mapped to things like SSNs and this information can be publicly traded. PAN is a step in this direction but lot more work need to be done. What has been a positive step towards this is a negative file sharing started by a consortium of 11 banks. However, as a McKinsey study points out actual write-offs on NPAs show a strong negative correlation with sharing of positive information. On top of this, the spend-now-pay-later credit culture in India is just not picking up. A swift legal procedure against consumers creating bad debt is virtually nonexistent. Finally, the vast geographical and cultural diversity of the country makes credit policy formulation a tough job and it simply cannot be dictated from a Wall Street or a Singapore boardroom! All these add up to the unattractiveness of the Indian retail market to the foreign players. So over the past few years, in spite of the entry of MNCs in many industries, Retail Banking has seen a flurry of panicky exits. Fewer than 40 remain in India and their share of total bank assets currently 7.2% is falling. Those that remain might be thought to be likely buyers of Indian banks. Yet Citibank, HSBC and Standard Charteredall in India for more than a century, and with

relatively large retail networksseem to have no pressing need to acquire a local bank.

Established foreign banks have preferred to take over customers or businesses from other

foreign banks that want to leave. Thus HSBC, in recent years, has acquired customers from

France's BNP, Germany's Deutsche Bank and Japan's Bank of Tokyo-Mitsubishi. ABN Amro took over Bank of America's retail business.

So all for the keeping then?

This will perhaps be the most wrongful inference that can be drawn from the above. We just

cannot afford to look inwards and repeat the mistakes that were the side effects of the

Nationalization of the Banking System. A growing market can never be an alibi for lack of

innovation. Indian banks have shown little or no interest in innovative tailor-made products.They have often tried to copy process designs that have been tested, albeit successfully, in the West. Each economic culture has its own traits and one who successfully adapts those to the business is the eventual winner. A case in point is the successful implementation of micro-credit networks in Bangladesh. Positioning a bank as a tech-savvy financial vendor in a country where Internet penetration is an abysmal 1.65% can only add to the over-leveraging as pointed out earlier. The focus of the sector should remain in macroeconomic wealth creation and not increasing the per capita indebtedness that will do little but add to the NPA burden. Retail Banking in India has to be developed in the Indian way, notwithstanding the long queues in front of the teller counter in the SBI Joka branch!

Awards

Awards & Achievements of Punjab National Bank in Recent Times

AWARDS WON DURING THE YEAR 2013-14* MSME Banking Excellance Award 2014

* PNB bags RBI Rajbhasha Award 2014* Annual Social Banking Excellence Award 2014

* Golden Peacock Business Excellence Award 2014 by Institute of Directors* PNB RECEIVED AWARD FOR CSR ACTIVITY 2014

* PNB bags Golden Peacock award for innovative Product/Service for the year 2014

* Vigilance Excellence Award 2013-14

* ABP News presented PNB withGlobal CSR Excellence and Leadership Award forOrganisations with Best CSR Practices on 17.02.2014

*Punjab National Bank conferred with Appreciation Certificate in 6th Global CSR Summit - cum Excellence AwardsAWARDS WON DURING THE YEAR 2012-13AWARDS WON DURING THE YEAR 2011-12AWARDS WON DURING THE YEAR 2010-11AWARDS WON DURING THE YEAR 2009-10

Top of Form

Balance Sheet of Punjab National Bank------------------- in Rs. Cr. -------------------

Mar '14Mar '13Mar '12Mar '11Mar '10

12 mths12 mths12 mths12 mths12 mths

Capital and Liabilities:

Total Share Capital0.00353.47339.18316.81315.30

Equity Share Capital0.00353.47339.18316.81315.30

Share Application Money0.000.000.000.000.00

Preference Share Capital0.000.000.000.000.00

Reserves0.0032,323.4327,477.8921,191.7515,915.63

Net Worth0.0032,676.9027,817.0721,508.5616,230.93

Deposits0.00391,560.06379,588.48312,898.73249,329.80

Borrowings0.0039,620.9237,264.2731,589.6919,262.37

Total Debt0.00431,180.98416,852.75344,488.42268,592.17

Other Liabilities & Provisions0.0015,019.1513,524.1812,328.2710,317.69

Total Liabilities0.00478,877.03458,194.00378,325.25295,140.79

Mar '14Mar '13Mar '12Mar '11Mar '10

12 mths12 mths12 mths12 mths12 mths

Assets

Cash & Balances with RBI0.0017,886.2518,492.9023,776.9018,327.58

Balance with Banks, Money at Call0.009,249.1310,335.145,914.325,145.99

Advances0.00308,725.21293,774.76242,106.67186,601.21

Investments0.00129,896.19122,629.4795,162.3577,724.47

Gross Block0.003,357.683,168.863,105.604,215.21

Revaluation Reserves0.000.000.000.001,491.99

Accumulated Depreciation0.000.000.000.001,701.74

Net Block0.003,357.683,168.863,105.601,021.48

Capital Work In Progress0.000.000.000.000.00

Other Assets0.009,762.589,792.888,259.426,320.07

Total Assets0.00478,877.04458,194.01378,325.26295,140.80

Contingent Liabilities0.00231,810.55224,750.05138,915.2668,124.47

Bills for collection0.000.000.000.0033,215.78

Book Value (Rs)0.00924.45820.13678.91514.77

Profit & Loss account of Punjab National Bank------------------- in Rs. Cr. -------------------

Mar '14Mar '13Mar '12Mar '11Mar '10

12 mths12 mths12 mths12 mths12 mths

Income

Interest Earned0.0041,893.3336,428.0326,986.4821,466.91

Other Income0.004,215.924,202.603,612.583,565.31

Total Income0.0046,109.2540,630.6330,599.0625,032.22

Expenditure

Interest expended0.0027,036.8223,013.5915,179.1412,944.02

Employee Cost0.005,674.724,723.484,461.103,121.14

Selling, Admin & Misc Expenses0.008,331.537,717.106,269.474,838.88

Depreciation0.00318.50292.26255.85222.83

Preoperative Exp Capitalised0.000.000.000.000.00

Operating Expenses0.008,165.057,002.756,364.225,761.36

Provisions & Contingencies0.006,159.705,730.094,622.202,421.49

Total Expenses0.0041,361.5735,746.4326,165.5621,126.87

Mar '14Mar '13Mar '12Mar '11Mar '10

12 mths12 mths12 mths12 mths12 mths

Net Profit for the Year0.004,747.674,884.204,433.503,905.36

Extraordinary Items0.000.000.000.000.00

Profit brought forward0.000.000.000.007.64

Total0.004,747.674,884.204,433.503,913.00

Preference Dividend0.000.000.000.000.00

Equity Dividend0.00954.38746.19696.99693.67

Corporate Dividend Tax0.00162.20121.05113.07116.43

Per share data (annualised)

Earning Per Share (Rs)0.00134.31144.00139.94123.86

Equity Dividend (%)0.00270.00220.00220.00220.00

Book Value (Rs)0.00924.45820.13678.91514.77

Appropriations

Transfer to Statutory Reserves0.003,631.104,016.963,623.441,532.46

Transfer to Other Reserves0.00-0.010.000.001,570.44

Proposed Dividend/Transfer to Govt0.001,116.58867.24810.06810.10

Balance c/f to Balance Sheet0.000.000.000.000.00

Total0.004,747.674,884.204,433.503,913.00

49