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PRESENTED BY NAEEM FAYYAZ 0040 AHTISHAM UMER 0088 HARIS SARWAR 0098 EHTISHAM ARIF 0135

Crm presentation on Gourmet

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Page 1: Crm presentation on Gourmet

PRESENTED BY

NAEEM FAYYAZ 0040

AHTISHAM UMER 0088

HARIS SARWAR 0098

EHTISHAM ARIF 0135

Page 2: Crm presentation on Gourmet
Page 3: Crm presentation on Gourmet

Chaudhary Muhammad Nawaz Chattha, the Founder

and Chairman of Gourmet. He started his journey in

1987 with the unique concept of hygienic and healthy

food. He made his own coat of arm for trademark and

that is simply a love for fine food and He Introduce

Gourmet

Gourmet Means : “A person like having good and quality food”

Page 4: Crm presentation on Gourmet

MISSION STATEMENT

The mission of Gourmet is to

provide quality products at a

low price and to be the

market leader.

Page 5: Crm presentation on Gourmet

VISION STATEMENT

We are a company with one goal in mind

to meet the needs of our customers we

focus on our customers as our clients

Page 6: Crm presentation on Gourmet

• Headquarter: Lahore

• No. of Locations 120+

• No. of employees 1500+

Page 7: Crm presentation on Gourmet

GOURMET IN FAISALABAD

• NO. OF LOCATIONS 23

• NO. OF EMPLOYEES 37O+

• NO. OF CUSTOMERS 10000+ per Day

Page 8: Crm presentation on Gourmet

PRODUCTS

• BAKERY

• SWEETS

• MILK

• POWDER MILK

• ICE CREAM

• BREAD

• JAMS

• CANDIES & TOFFEES

• KETCHUP

• COLD DRINKS

• MINERAL WATERS

Page 9: Crm presentation on Gourmet

GOURMET COLD DRINKS

• ORANGE

• LEMON UP

• GOURMET COLA

• BON VIVANT PREMIUM COLA

Page 10: Crm presentation on Gourmet

EMPLOYEE COMPENSATION

• SALARY SCALES

• WAGES

• BONUSES

• COMMISSION

Page 11: Crm presentation on Gourmet

EMPLOYEE BENEFITS

• MEDICAL ALLOWANCE

• Conveyance Allowance

• Discounts card of 15% and 25% their staff according to the post and hierarchy of jobs Employee Benefits

Page 12: Crm presentation on Gourmet
Page 13: Crm presentation on Gourmet

CUSTOMER RETENTION

1.BAKERY

2.DISTRIBUTER

Page 14: Crm presentation on Gourmet

PRICING STRATEGY

• The Gourmet is having

Market penetration strategy

by purposingLow price

than Pepsi and Coca cola

• In Beverages Industry

there was a gap left by

Pepsi and Coca

cola,Gourmet fill that gap

with low prices

Page 15: Crm presentation on Gourmet

CHANNEL OF DISTRIBUTION

• Well Gourmet has a great Supply chain.

Which is also aUnique plus point of it

• But Gourmet is Serving its Beverages in

all over theCountry

• The Company has its own Distributional

Structure by which they serve there

customer effectively and efficiently.

Page 16: Crm presentation on Gourmet

CHURN

MANAGEMENT

Page 17: Crm presentation on Gourmet

CHURN

MANAGEMENT

1. Analyze why churn occur

2. Engage with your customers

3. Educate the customers

Page 18: Crm presentation on Gourmet

Know

who is at

risk

Page 19: Crm presentation on Gourmet

Front and Back office application

Page 20: Crm presentation on Gourmet

THANK YOU