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corporate profile presentation
LEKTOR s.r.l.Via Paganello, 27
30172 Mestre - Venezia
E.B.C. s.r.l.Via Losanna, 26 20144 Milano
corporate profile presentation
ERP ERP –– BillingBilling & CRM& CRM
Applied research, technological development and innovation in sectors and activities in
the service of the companies for the utilities sectorE.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
• E.B.C. Srl ERP - Billing & CRMEBC deals with innovative ERP systems, Metering, Billing & CRM,
Document Management, etc...: applied research, technological
development and innovation in sectors and related activities integrated
water service, gas and energy.water service, gas and energy.
EBC_360 Utility is the platform for the next generation of public
services, with particular attention to developments in local and global
with new measurement technologies, transmission and distribution /
Smart Grids. energy efficiency, payment systems, billing systems and
credit, advanced applications of customer management, as well as the
latest applications of the optimal regulatory Authority for operations,
maintenance and upgrading of transmission and distribution.
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
, 1
4 -
20
15
4 M
ilan
o
info
@eb
c.n
et
from long time, different distribution companies of Gas Water and Energy,
perceived convenience to entrust the service of detecting the meter
reading to qualified companies out-sourcing, maintaining the same quality
of service rendered to an increasingly demanding clientele and numerous .
BASE S.p.a. Outsourcing Services
E.B
.C.
s.r
.l.
Via
Borg
ese,
14
Sensitive to these changes, Base SpA, began working as a metering
activities and consumption in 1994 by acquiring a number of orders on
behalf of Enel Distribution in some areas of Veneto and Lazio.
Today, the geographical area served, concerns the Triveneto, Emilia
Romagna, Lombardia, Lazio, Piedmont, for a total of approximately
5,000,000 reads / year, broken down into gas, water and electricity by
opening branches in relation to the size of the contracts acquired.
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
HibriPost - We certify your correspondence
The Consortium is a consortium stable Hibripost provisions of Legislative
Decree n. Article 163 of 12/04/2006. 34, paragraph "c" between
companies led by the same objectives and will: Designing and Providing
Courier Services to High Added Value in accordance with the Ministerial Courier Services to High Added Value in accordance with the Ministerial
Circular No 5688 of 29 August 2007.
Our service offering covers the following areas
·Certified Mail (Priority, massive)
·Certified Mail with return receipt
·Service management undeliverable mail
·Management Service mail room
· Service storage
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Since 1997 Lektor Srl specializes in the design and creation of software for
the mobile industry, developing special skills in the service of detection of
meter reading and management of teams of maintenance / emergency.
Lektor S.r.l Management and data detection
The industrial handheld terminals that are installed at our solutions to
interface easily with any management software in use by the client,
communicating in real time the activities carried out in the field.
Satellite geolocation, photographic documentation, registration of signature,
real-time communication of data via UMTS, 1D/2D code reading, Payment by
Credit Card is the possibility that the newer devices provide operators
engaged in activities in the area.
LEKTOR s.r.l.
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
ERP - Billing & CRM Srl
The Staff dedicated to the PROJECT for utilities:
Technical Director
Senior Analyst for visual design environment Senior Analyst for visual design environment
Senior Analyst for Functional Design Engines
Senior Analyst for Application Development and System Integrators
Junior Programmers
Specialist for regulatory Authority
Business Manager
Resources (Senior Analyst) with specific skills-oriented utility sector.
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
E.B.C. Srl ERP - Billing & CRM
Active Cycle :
• CRM – Dash Boards
• Billing & Payments
• Credit Management
• Portal –Web Site Self Care
Passive Cycle ERP- Operations:
• Purchasing and Warehouse
Management
• Production / Works and / or
New Platform for Integrated Management.
• Portal –Web Site Self Care
• Readings and Consumption
contract work
• Work Force Management
• Suppliers Portal and procurement
operationsDocument Management/Protocol
Mobile Application (APPs)
Start Up Actvities – Assistence & Manteinance
AFC
• Accounting & Finance
• Analytical Accounting
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Modules Platform
CRM – Contracts and Utilities Energy
Rate Table, Fees, ecc…
Management Measures - ReadingsManagement Measures - Readings
Billing Management
Management Collections and Credit
Management Service Charter
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Modules Platform
Emergency Service, Workforce Mgmt
Work Flow & Doc. Management
Work Technical Department
Work Flow & Doc. Management
ERP - ACCOUNTING
Self Care Portal
Suppliers Portal
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
E.B.C. Srl ERP - Billing & CRM
Approach Project Management
• Communication and specialized training of stakeholders preliminary
• Analysis of the gap modulation processes for customer
• Advisory support to the definition of processes and steps
• Development of an agreed rollout plan • Development of an agreed rollout plan
• Definition of a shared project plan
• Coordination central business delegation to process owners
• PM with vertical expertise in the field
• Rollout with formalized testing and discrete
• Sessions on the job training of operators
• Post go-live support and ongoing maintenance
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Our Numbers
• Since 1994 active in the market
• 7 locations operating in the national territory
• Over 200 customers served.
• More than 8,000,000 users served each year• More than 8,000,000 users served each year
• 600 employees present in the territory
• Approximately € 12 million of total revenues
in 2013
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Our Offices in Italy
VENEZIA Via Paganello 27 30172 Mestre Venezia
MILANO Via G.A. Borgese 14 20154 Milano
BOLZANO Via Kravogl, 18 39100 Bolzano
ROMA Via Salvatore Barzilai, 124/127, 00156 Roma 20154 Milano
VERONA Via della Fiera 2 37139 Verona
PADOVA Via San Marco 8 35129 Padova
TREVISO Via Alzaia del Sile, 22/E 31057 Silea TV
00156 Roma
VICENZA Via Volta 64 36057 Arcugnano VI
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Our Partnership with Openbravo
Openbravo's open source innovation offers a broad functional
footprint, and a fully integrated set of tested extension
modules. This allows Openbravo to be adapted to support
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
your business, and spares you the challenges of changing
your business to meet the limitations inherent in most legacy
systems. Agile ERP from Openbravo is different: it features a
lean, flexible architecture that allows you to adapt the software
to the needs of your business, not the other way around.
Our Partnership with OpenbravoOpenbravo is the world's leading web-based open source ERP solution trusted by more than 6,000 organizations
around the world.
It was honored for the fourth time as one of the Best of Open Source Applications in ID's 2007, 2009, 2011 & 2012
InfoWorld Best of Open Source Software (Bossie) Awards.
Easily extensible and upgradable to create your best-fit solution, thanks to its modular nature providing
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Easily extensible and upgradable to create your best-fit solution, thanks to its modular nature providing
comprehensive applications, including Accounting, Sales, CRM,
Procurement, Inventory, Production, and Project Service Management.
Easy and fast adoption by users thanks to the User-friendly interface, without the complexity of unused features.
Easy to integrate with Other Applications. Openbravo's open API allows simple integration with other enterprise
applications.
Web Based and Cloud Ready: employees can access the system and be productive from anywhere in the world
using their preferred internet-enabled device such as Mac or PC, tablets and smart phones.
WHAT WE DO
We provide:
Satisfied Clients
Quality of Services
Satisfied Team of Employees
Our proved process
Revenues
You want to know more about the
methodology? Visit www.erpbillingcrm.eu
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
WHAT WE DO
• Application Hosting
• Layered Architecture
• Records Management
• Business Intelligence
• Finance, Planning & Accounting• Finance, Planning & Accounting
• Supply Chain, Operations & Procurement
• Human Resources
• Education and Knowledge Management
• Leadership Development
• Marketing
• Sales & Customer Support
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
OUR VISION FOR IT SOLUTIONS
Provide configurable software
Offer various optionsfor operations
through management flexibility (new products, packages, prices, discounts, and promotions can be easily created and configured) without additional expenses on development and software change.
flexible operations: client’s or provider’s hosting, or outsourcing the entire process.
1
2
Increase the qualityof service costs
Minimize cost ofchange and
development
Provide services to cover the complete business process
due to standardizing processes and maximum traceability of the status on each step.
due to the flexible configuration processes options, rates, frequency of issuing documents, priority of payment, creating new products, services and packages.
depending on customer needs, leading to reduction of the possibility of errors and keeping the user’s focus on the main occupation of the company.
3
4
5
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
EBC EXPERTISE (overview)
• Java J2EE
• C++
• Objective C
• JavaScript
• HTML5
• Java J2EE
• C++
• Objective C
• JavaScript
• HTML5
Back-end
Development
Back-end
Development
Front-end
Development
Front-end
DevelopmentIntegrationIntegration Know-howKnow-how
• Python
• ZK UX
• SmartClient UX
• CSS
• Rule Engine
• BPM Scripting
• Python
• ZK UX
• SmartClient UX
• CSS
• Rule Engine
• BPM Scripting
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
O u r O u r O p e n B r a v oO p e n B r a v o p o r t f o l i op o r t f o l i o
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
OUR PORTFOLIO AT OPENBRAVO (ERP – CRM) for Utilities Market
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Powerful ERP platform that brings smarter enterprise solutions:
STANDARD OPENBRAVO ERP FEATURES
• Master Data Management
• Order to Cash
• Procure to Pay
• Financial Management• Financial Management
• Inventory Management
• Project And Service Management
• Production Management
• Technology Platform
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Flexible and easily extendible mobile and cloud ready technology platform:
OPENBRAVO TECHNOLOGY PLATFORM
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features
CRM (at a glance)
• Market segmentation and leads
qualification
• Sales and opportunities conversion
• Customer acquisition and complete
customer service automationcustomer service automation
• Ability to bundle
products through a
single interface and
consequently roll them
out directly in the Billing
module.
• Implementation of
marketing campaigns
and promotions,
analysis of marketing
and sales activities, and
monitoring of whole
sales process.
• Superior Customer
Service through fully
completed pre- and
after sales servicing.
Benefits
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features
OUR BILLING (at a glance)
• Dynamic productization
• Intelligent billing cycle
• Automated payment
• Performing automatic
payments on invoices
from multiple sources
e.g. financial
documents, utilization
and usage data
according to
preconfigured dynamic
rules.
• Rating, billing and processing
of high volumes of data linked
to the required granularity and
generate an invoice that
consolidates all charges by
value, volume or duration,
resulting in a balanced
management of clients
liabilities.
• Enables analysis
and reporting of
total usage over
multiple invoices
and billing
periods.
Benefits
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features
• Financial planning
• Financial controlling
• Internal resources and processes
planning of activities
PLANNING (at a glance)
• Planning and monitoring
of enterprise strategic
horizon thought
comprehensive financial
controlling tools.
• Full range of financial
analysis allowing
decision makers to
steer business
operations appropriately
and mitigate all related
risks accordingly.
• Provide sufficient
planning and ensure
highest level of
utilization of all
company resources and
activities.
Benefits
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features Enterprise Asset Management:
OUR EAM (at a glance)
• Asset catalog
• Full maintenance
• Plan servicing and metering
• Comprehensive
planning and monitoring
of procurement, roll-out
and maintenance of all
company assets.
• Create, modify and
schedule all tasks for
maintenance teams
based on predefined
rules (region, business
rules, customer type,
etc.).
• Optimal life-time
management of the
physical assets so that
business value is
maximized.
Benefits
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features Geographic information system
GIS (at a glance)
• Full integration
• Dynamic ROI
• Custom Business layers visualizing all
key processes within the enterprise
• Visual framework for
conceptualizing,
understanding, and
prescribing action, as
well as integrated
planned and unplanned
outage management.
• Support day-to-day
work management
tasks and provide a
broader context for
assets and resource
management with one-
click access to
associated information.
• Better decision making
related to asset location
e.g. site selection, route
selection, zoning,
planning, natural
resource extraction,
etc. depending on
business needs.
Benefits
E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features Supervisory control and data acquisition
SCADA (at a glance)
• Elements visualization
• Flow control
• Risk management
• Real time alarms and events tracking
• High efficiency in the
management and
maintenance of network
elements as well as
indication of pre-fault
and emergency
situations.
• Reduce costs
associated with distant
metering of network
elements identification
of cause of the accident
and caring out the
necessary routine.
• Performance analysis
covering management
of business risks
resulting in a real time
supervisory control of
monitored network
elements.
Benefits
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features
OUR HR (at a glance)
• User & role management
• HR management
• Leadership development
• Powerful tool for
leadership development
within the organization
through engagement
methodology according
employee potential.
• Fully automated
processes for resource
management, related
performance goals and
consequent
competences
development.
• Overall operational
efficiency via fully
automated workforce
management processes
for payrolls, holidays,
leave requests, etc.
Benefits
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features Business Process Management
BPM (at a glance)
• Process architecture
• Visual process modification
• Integration map
• Ability to visually create
and add all types of
business processes
without writing a single
line of software code,
which reflects to
resource optimization
and fast time-to-market.
• Overall visualization of full
set of business processes,
including technology
architecture covering not
only associated systems
but their integration and
communication processes
as well.
• Deep transparency
on relation between
different processes
and integration rules
with all internal and
external systems.
Benefits
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features
RULE ENGINE ORCHESTRATOR (at a glance)
• Rule management
• Dynamic process
• Rules architecture
• Central repository of all
business rules, allowing
centralized and
systematic view,
maintenance and
dependencies within the
enterprise.
• Capability to solve
complex problems,
providing an
explanation of how the
solution was arrived at
and why each decision
was made along the
way.
• Model for simplification
in expressing solutions
to tangled problems and
consequent verification
of those solutions.
Benefits
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features
LDAP (at a glance)
• Organizational structure
• Roles synchronization
• Single-Sign-On for applications
• Full scale option for
synchronization
between internal
users and roles,
and such defined in
an external
instances.
• Full featured Single-
Sign-On functionality for
comprehensive access
control of multiple
independent SW
systems integrated with
al other business
modules.
• Consolidated information for
an entire organization into a
central repository,
accessible from anywhere
on the network, and
mapping of roles between
the different systems.
Benefits
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features
ASMT (at a glance)
• Dynamic assessments
• Reports and scorecards
• Visual assessment creation
• Creating an
environment for
seamless data
collection and making
the results consistent
between different
modules.
• All assessment data
(HR, CRM, EAM,
Planning, etc.) is placed
in a central location,
enabling complex
analyses and
administration.
• Professional data
collection of Web and
Mobile enabled surveys
with a full customizable
interface, allowing
usage of multiple
devices on the field and
in the office.
Benefits
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Features Master Data Management
MDM (at a glance)
• Complete integration between different
business verticals
• Central logic repository of all re-used
data items
• Comprehensive data dictionary,
enabling integration with external enabling integration with external
systems
• MDM architecture
eliminates silo-
management of security
reference data and a
single point of entry for
all data feeds is
introduced.
• All edits and
manipulations to core
data between different
modules are housed
and stored centrally.
• The model allows for
staunch controls,
detailed audit trails, and
enables business users
to access consistent
data.
Benefits
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
WHY EBC
Existing (tested and proven) IT solutionsExisting (tested and proven) IT solutions
Experienced team with full range of competencesExperienced team with full range of competencesExperienced team with full range of competencesExperienced team with full range of competences
Individual customer integrationIndividual customer integration
Competitive pricing modelCompetitive pricing model
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
OPENBRAVO GLOBAL (references)
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
OPENBRAVO GLOBAL (references)
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
OPENBRAVO GLOBAL (references)
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
OPENBRAVO GLOBAL (references)
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
EBC 360 Platform
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
EBC 360 Platform
Contact:
E.B.C. CZ-13000
Praha 3 Sobeslavska
E.B.C. s.r.l.
Via Losanna, 26
E.B.C. s.r.l.
Via G. Paganello, 27
E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu
Praha 3 Sobeslavska
2054/28
ENERGY & UTILITIES
Via Losanna, 26
20154 Milano
ENERGY & UTILITIES
+39 02 25061045
Via G. Paganello, 27
30172 Mestre -Venezia
ENERGY & UTILITIES
+39 041 957019