QUALITY MANAGEMENT SYSTEMS

Ing. Naty A. Romero Alarcón

GLOBALIZATION: THE RELATIONSHIP WITH THE QUALITY

Globalization= Reality

Quality practitioners should be aware of a few enduring challenges to the global progress of quality:

Training programs for new methodologies and concepts often

do not spread into new geographical areas as quickly as the

demand for programs does.

Differences in economic conditions such as labor costs,

inflation and proximity of raw materials can mean certain

improvement efforts and tactics are more suitable to some

countries than others.

GLOBALIZATION: THE RELATIONSHIP WITH THE QUALITY

GLOBALIZATION: THE RELATIONSHIP WITH THE QUALITY Comprehensive information-sharing, metrics-tracking and

documentation systems within multinational corporations must overcome language and communications barriers.

Cultural differences in management styles and employee relations mean some team-based initiatives may need to be customized for different countries.

GLOBALIZATION= THE RELATIONSHIP WITH THE QUALITY

How do we stay in the market?- Quality- Low Cost- Opportunity- Innovation- Productivity

THE COMPETITIVENESS

Organization ability to support the comparative advantages to keep the position in a market.

GLOBAL MARKET: COMPARATIVE ADVANTAGES

Attributes Skills Resources Knowledgment Others advantages

How do we lose these advantages?

URGENCY LIFE: TO LIVE IN ORDER TO PRODUCE WITHOUT TIME TO IMPROVE.

HOW DO YOU KEEP THE COMPETITIVE ADVANTAGES?

Developing a Management System, to give us:

- Communication Tools

between customers and

workers.- To Plan the activities- To Organize

HOW DO YOU KEEP THE COMPETITIVE ADVANTAGES?

- Paying attention to Key Resources.- Evaluating the progress and the failure.- Controlling the critical activities.

DEVELOPING A MANAGEMENT SYSTEM

ORGANIZATIONAL STRUCTURES

ACTIVITIES PLANIFICATION

RESPONSABILITIES

TRAINING

PROCEDURES

PROCESS

RESOURCES

MANAGEMENT PURPOSES

To Establish the Organization Policies To Establish the Organization Objectives To Achieve Organization Goals

ADVANTAGES FROM IMPLEMENTING A QUALITY MANAGEMENT SYSTEM

Improve workers’ motivation Have a better coordination between differents interfaces Get CEO’s commitment Avoid duplicating tasks Use the financial and personal resources in an effective way

ADVANTAGES TO INSTALL A QUALITY MANAGEMENT SYSTEM

More transparency in the global process. Reduction of the documents ( quantity) More Legal Security Adaptability to changes Less frecuency in audits.

CUSTOMERSCUSTOMERS

More confidence and satisfaction in the organization’s products and services.

“Son la razón de ser de la empresa, por ellos subsistimos”

ORGANIZATIONORGANIZATION

• Controlled process• Increase the efficiency: Reduce the mistakes• Cost Reduction: Decrease waste and re-process• International Recognition• Increase the shareholders satisfaction

CERTIFICATION BENEFITS

WORKERS WORKERS

• Knowledge of the process.• Increase and develop the workers motivation in the organization.

SOCIETYSOCIETY

• Motivate the National developing and the competitivity in the companies in the national and international markets.

“Punto de partida hacia la Calidad Total (TQM)”

CERTIFICATION BENEFITS

MANAGEMENT SYSTEMS CHARACTERISTICS

Adaptable to any company. They are friendly with other general management

systems. They made easier to apply the requirements and other

applicable laws. They made easier to incorporate laws associated to GMP

(Good Manufacture Practices). They made easier to implement the certification

requirements.

Quality Management System

CEO’s COMMITMENTQUALITY SYSTEM DESIGN

TRAINING

DOCUMENTARY BASE

IMPLEMENTATION

INTERNAL AUDITS

CEO´S REVIEW

CERTIFICATION PROCESS