Transcript
Page 1: Voice of Customer Presentation

Voice of Customer PresentationDesign for Developing Nations

Spring 2012

Page 2: Voice of Customer Presentation

Table of Contents

• Stakeholders• Passive Human Waste Pasteurizer

o Objective Treeo Customer Needso Functional Decomposition

• Arborloo Toileto Objective Treeo Customer Needso Functional Decomposition

Page 3: Voice of Customer Presentation

Stakeholders

Arborloo Toilet Design- Sarah Brownell- Rural Haitians (no access)

Human Waste Pasteurizer- Alex Martinez (somewhat)- Sarah Brownell- Rural Haitians (no access)

Page 4: Voice of Customer Presentation

Objective Tree: Passive Human Waste Pasteurizer

Page 5: Voice of Customer Presentation

Customer Needs: Human Waste Pasteurizer

Page 6: Voice of Customer Presentation

Main Functions of Human Waste Pasteurizer

Page 7: Voice of Customer Presentation

Objective Tree: Arborloo

Page 8: Voice of Customer Presentation

Customer Needs: Arborloo

Page 9: Voice of Customer Presentation

Main Functions: Arborloo

Page 10: Voice of Customer Presentation

Questions & Concerns

Arborloo• If the facility is too nice the Haitians will

use it for storage, but if it's bad then they won't use it at all. How do we make a balance?

Pasteurizer• Will the surface heat up to the point of

burning someone, given that the environment has to be very hot (~50C)?


Recommended