Presentation about Communication Skill
On Listening and
Speaking
Prepared By:
Mayank ThankiTeam Manager @ Corporate Infocom
Pvt. Ltd.Delhi as Website Developer
Website: www.gujrattinfo.comEmail : [email protected]: 8238420486
Introduction
Sender and Receiver are the most two component .
Similarly, sender speaks and receiver listens.
Speaking and Listening activities complement each other.
In many situations in our personal, professional or academic life.
Effective performance depending upon our conversational ability.
Audience view , reaction and response encourage or discourage us.
Although in face to face conversations we can use our body language more effectively then in telephonic conversations.
The same basic strategies for effectiveness apply for both three types.
Conversations Good conversational skills help us in both
professional and social conversations. Everybody talk in a friendly environment. None of the professional talks, those of the
teachers, the lawyers, the public speaker, the actor, the debater, may be considered as conversations per se.
Example :- it is break time at a conference. You spot some participants with whom you
would like to build a relationship.
TYPES
OF C
ON
VER
SATIO
N
1.Chat2.Tete-a-tete3.Dialogue4.Parley5.Colloquy6Communion
The least formal of all conversations.
Private conversations Conversations in a
book, play or film. A formal discussion
between enemies. The most formal of all
conversations. Communion with
nature.
Strategies for Effectiveness
Each type of conversation serves a specific , well-define purpose.
By following certain simple strategies discussed below, we all can make our conversations more interesting, inspiring, and influential.
Listening intently Starting and ending conversations Involving everyone in the group Arousing and sustaining interest Developing ideas adequately Using appropriate language
Starting and ending conversation.
While conversing with friends or relatives. We may have not any difficulty starting or
ending conversation as we share many common events over experience with them.
However with a stranger or with somebody whom we do not know very well.
An effective conversation may play an important role in shaping our career or developing a long lasting relationship.
Conversation Openers
We can state a fact or ask a question to start a conversation.
We can also start with a smile and some greeting word.
For Ex:› How did you like yesterday's program?› I did not like today’s class on circuits and
signals.
Conversation Closers
No matter how good and interesting our conversations are we needs to close them at some point.
Involving Everyone:o You are conversing with two of your
teammates on an important class assignment on a team presentation.
Arousing and Sustaining Interest:
Conversation become successful only when all the participants have interest in the discussion and participants in it.
A conversation filled with question, answers, views, expressions, statements, information always turns out to be an interesting one.
Questioning is the mode of conversation among Gentlemen.
--samuel johnson
Developing ideas adequately:
We start the conversation and set the stage.
We should have some strategies to develop our ideas .
The best strategy is to build a knowledge reservoir that never lets our conversation run dry.
Using appropriate language
This is the most difficult aspect of a conversation.
We use language in conversations to convey our ideas and feelings, to paraphrase the presented thoughts, to appropriate others to reflect implications and underlying feelings and to invite contributions.
Telephonic Conversation And Etiquette
What is the meaning of conversation? Conversation means one type of sharing
ideas about the particular topic.
What is the meaning of Etiquette ? Etiquette means one type of politeness in your
conversation and speech.
Sitting anywhere in the world we can share information, make requests, discuss business matter and be in touch with our family, friends and colleagues over the phone.
We can get information about any place, product or people across the world by the use of telephone.
Now in the telephonic conversation, the two parties can not see each others facial expression and other aspects of body language.
While talking on the phone we have to use polite expressions such as ‘how can may I help you?',' may I speak to Mr.…?’
There are few things to be careful while telephonic conversation.› Do not shout.› Do not use slangs.› Do not interrupt the caller when he/she is
speaking.› Thank the caller before ending the call.
Conversation practice
conversation Conversation means one type of sharing ideas
about the particular topic.
Conversation practice can be held in the following places.-> In the class room:-
Now In The class room conversation it would be discuss by the teacher and the students(boys&girls).
At The Office During Lunch Break
› In this type of conversation it is held by the two or more colleagues of a particular organization.
In the mall/in a park/at a restaurant
› In this type of conversation it would be discussed by the family members or group of friends etc.
Out side the exam center
› This is the best conversation among the all conversation practice of conversation that we have discussed above.
› It is an informal conversation and it is used between the class mates and between students and their parents.
Situational Dialogues
Several occasions or situations that require us to speak to another person for getting or giving information.
Dialogues spoken on such occasions are called situational dialogues.
Example:
1)At the tailor’s shop
2)At the library desk
3)At the bank
Any Question/Queries
?
Thank
You
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