Project WIP
new.shropshire.gov.ukUser Experience
@projectwip
@projectwip
My name’s
Louise Tierney
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I work with these guys
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Dale@dale_shepherd
Sophie
LewisMe
CJ@SophieEwanR
@lewismoorcroft
@thelittle_t
@myfavouritecake
Tweet @projectwip your questions for live answers from the guys back at the
office.
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The Uglier...
We took matters into our own hands!
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We don’t want
CUSTOMERS getting LOST
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We didn’t want to put lipstick on a pig
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We wanted
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RESEARCH
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UNDERSTANDING our customers fully
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We’re a Council not Amazon, people don’t shop
around.
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“”
Top keywords
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Recycling Centre opening times
Shrewsbury Recycling Centre opening times
Tip opening times
Shrewsbury tip
Brignorth tip opening timesRefuse collection
Bin collection
Shrewsbury bin collection Recycle
Shropshire recycling Recycling in Shropshire
Materials that can be recycled
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What & How?
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They WANTED…– Household recycling centres - over 19,000 pageviews– Household rubbish collection – over 14,000 pageviews– Shrewsbury Household Recycling Centre – over 11,000– Waste collection day finder – over 9,000– What can I recycle where – over 9,000
They NEEDED– What can I recycle where?– Where’s my nearest recycling point?– What goes in which bin?
Sitemaps
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Wireframes
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Page templates
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From this
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To this
Design
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Design
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Design
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Design
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Design
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But, we did
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It wasn’t always
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Sometimes it was
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Design for the USER not the service area
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Or at least try.
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Dale@dale_shepherd
Sophie
LewisMe
CJ@SophieEwanR
@lewismoorcroft
@thelittle_t
@myfavouritecake
@ProjectWip
Credits• ht t p: / / www. f l i ckr . com/ phot os/ pahudson/ 6819454104/ - Lego Sher l ock – Paul Hudson• ht t p: / / www. f l i ckr . com/ phot os/ 86979666@N00/ 7623744678/ si zes/ l / i n/ phot ost r eam/ i dea
f i nger - Tsahi Levent - Levi ' s• ht t p: / / www. f l i ckr . com/ phot os/ s2ubl ack/ 6823238551/ ( spl at – St ewar t Bl ack)• ht t p: / / www. f l i ckr . com/ phot os/ bi l l war d/ 110287216/ si zes/ o/ i n/ phot ost r eam/ Sai l i ng l ego
– Bi l l War d• ht t p: / / www. f l i ckr . com/ phot os/ puui ki beach/ 7063564991/ Pushi ng car t hr ough mud
puui ki beach' s• http://timothyandersonart-illustration.blogspot.co.uk/ - The Good The Bad & The Ugly
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