Project WIP

new.shropshire.gov.ukUser Experience

@projectwip

@projectwip

My name’s

Louise Tierney

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I work with these guys

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Dale@dale_shepherd

Sophie

LewisMe

CJ@SophieEwanR

@lewismoorcroft

@thelittle_t

@myfavouritecake

Tweet @projectwip your questions for live answers from the guys back at the

office.

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@projectwip

@projectwip

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@projectwip

The Uglier...

We took matters into our own hands!

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We don’t want

CUSTOMERS getting LOST

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@projectwip

We didn’t want to put lipstick on a pig

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We wanted

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RESEARCH

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UNDERSTANDING our customers fully

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We’re a Council not Amazon, people don’t shop

around.

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“”

Top keywords

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Recycling Centre opening times

Shrewsbury Recycling Centre opening times

Tip opening times

Shrewsbury tip

Brignorth tip opening timesRefuse collection

Bin collection

Shrewsbury bin collection Recycle

Shropshire recycling Recycling in Shropshire

Materials that can be recycled

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What & How?

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They WANTED…– Household recycling centres - over 19,000 pageviews– Household rubbish collection – over 14,000 pageviews– Shrewsbury Household Recycling Centre – over 11,000– Waste collection day finder – over 9,000– What can I recycle where – over 9,000

They NEEDED– What can I recycle where?– Where’s my nearest recycling point?– What goes in which bin?

Sitemaps

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Wireframes

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Page templates

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@projectwip

From this

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@projectwip

To this

Design

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Design

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Design

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Design

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Design

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@projectwip

But, we did

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@projectwip

It wasn’t always

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@projectwip

Sometimes it was

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@projectwip

Design for the USER not the service area

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Or at least try.

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Dale@dale_shepherd

Sophie

LewisMe

CJ@SophieEwanR

@lewismoorcroft

@thelittle_t

@myfavouritecake

@ProjectWip

Credits• ht t p: / / www. f l i ckr . com/ phot os/ pahudson/ 6819454104/ - Lego Sher l ock – Paul Hudson• ht t p: / / www. f l i ckr . com/ phot os/ 86979666@N00/ 7623744678/ si zes/ l / i n/ phot ost r eam/ i dea

f i nger - Tsahi Levent - Levi ' s• ht t p: / / www. f l i ckr . com/ phot os/ s2ubl ack/ 6823238551/ ( spl at – St ewar t Bl ack)• ht t p: / / www. f l i ckr . com/ phot os/ bi l l war d/ 110287216/ si zes/ o/ i n/ phot ost r eam/ Sai l i ng l ego

– Bi l l War d• ht t p: / / www. f l i ckr . com/ phot os/ puui ki beach/ 7063564991/ Pushi ng car t hr ough mud

puui ki beach' s• http://timothyandersonart-illustration.blogspot.co.uk/ - The Good The Bad & The Ugly

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