Harnessing informal and social learning
Charles GouldCEO, Brightwave@CharlesGouldUK
Agenda
• Trends and technologies
• Diary of a Next Generation learner
• Capturing informal learning using Tin Can
• What does a ‘total learning system’ look like?
How do we learn at work?
• How did you learn how to do your job?
• How do you solve a problem when you get stuck?
• Where do you go for the knowledge you need to advance your career?
What technologies do you use daily?• Social media • Smartphone• Google• Intranet• LMS
70:20:10
Only 10% ‘formal’?
KNOWLEDGE IS OUR JOB
Knowledge Workers spend 38% of their time searching for information (Mcdermott)
We learn all the time…
How do we learn outside work?
Multi-deviceFree content
Social
Informally!
Diary of a next generation learner
In meetings
At a conference
From books
Browsing the web
New learning technologies
Capture
Capture
What does this look like?
Demo
Give learners control of their own learning: access to what they need to do, plus what they may want to do
Core training plus additional resources
Enable learners to draw their own external, informal learning into the system
Give time for reflection on informal learning
Enable that learning to be shared and discussed with other learners
Enable benchmarking of formal and informal learning against tasks and learning objectives
Enable coaching and motivation for learners, from their peers and line managers
Enable this to happen anytime, anywhere. Quickly, easily.
Why does this matter?
• Improve productivity• Reduce cost of training and staff
turnover• Create value
Many organisations are already embracing this combination of formal and informal learning
Graduate Onboarding
Opportunity for more effective onboarding
86% of organisations agree it takes six months for a new employee to decide to stay with the company. But only 39% of orgs have an onboarding programme that lasts more than six months.
Source: All Aboard: Effective Onboarding Techniques and Strategies, Aberdeen Group, 2008
Community of practice
Technical specialists
Enterprise-wide
So why is this useful?
• One place for all learning – formal, informal, social
• Transportable log of all learning experiences
• Capturing evidence of learning for CPD or qualifications
• Build the knowledge capital of the organisation
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