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Informal Learning:Are we missing a HUGE
Opportunity?Bob Mosher
Chief Learning & Strategy EvangelistLearningGuide Solutions, US
Copyright LearningGuide Solutions 2010
How has the learning landscape changed over the past few years here at Vanguard? Learners?? Technology?? Needs?? Our Learning Offerings?
Copyright LearningGuide Solutions 20102
"You can't teach people everything they need to know…The best you can do is position them where they can find what they need to know when they need to know it."
Copyright LearningGuide Solutions 20103
Have a dialogue NOT a monologue
Introduce to you the fundamental principles and practices of “Informal Learning”.
Help you begin the journey of applying them.
To inspire you to go back to your organizations and help establish a holistic learning ecosystem which fosters dynamic learning.
4Copyright LearningGuide Solutions 2010
What do you think I mean by an “Holistic Learning Ecosystem?”
Copyright LearningGuide Solutions 2010
Copyright LearningGuide Solutions 2010
6
Allison Rossett “I don’t call it informal learning.
I call it Performance Support…”“…Try and get a CFO to PAY for
informal learning!”
7 © LearningGuide Solutions US, 2010
“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.”
- Rethinking the Future by Alvin Toffler
8Copyright LearningGuide Solutions 2010
Copyright LearningGuide Solutions 2010
1. When Learning for the First Time2. When Wanting to Learn More
3. When Trying to Remember and/or Apply
4. When Things Change5. When Something Goes Wrong
Application & Maintenance
of KnowledgePerformance Performance
SupportSupport
Acquisition of Knowledge
Formal InstructionFormal Instruction
BlendedBlended Learning?Learning?BlendedBlended Training!Training!BlendedBlended Learning!Learning!
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• Job Aids• CoP’sCoP’s
• Wiki, Blog, ForumsWiki, Blog, Forums
• Learning PortalLearning Portal
• Reference Materials
• FAQ’sFAQ’s
• Help Desk
• SIMSSIMS
• Pod CastsPod Casts
• Coaching
• E-ReferenceE-Reference
• WebinarsWebinars
• Recorded Recorded WebinarsWebinars
• Instant MessengerInstant Messenger
10Copyright LearningGuide Solutions 2010
Sidekicks• Job aids• Context sensitive
help• FAQ’s• Coach/mentor• Helpdesk• Cop’s - Twitter
Copyright LearningGuide Solutions 201011
Designing for a Complete PS Offering:Planners, Sidekicks, Quick Checks & PS Brokers
Designing for a Complete PS Offering:Planners, Sidekicks, Quick Checks & PS Brokers
PS BrokerManages the Experience
Planners• Reference guides• CoP’s – Wiki,
Blogs• E-Learning
Quick
Checks• Checklists• Assessment
tools• Feedback loop
BeforeBeforeBeforeBefore DuringDuringDuringDuring AfterAfterAfterAfter
Training(First 2
Moments of Need)
TEACHTEACH
Other Resources – E-Learning!
Practice/Demos (Planners)
Deeper Details (Sidekicks/Planners)
Steps (Sidekicks)
Training Objectives
Conceptual Practice
Deeper Detail
Steps
Components:
PerformanceSupport(Last 3
Moments ofNeed)
DODO
Training Objectives
Conceptual Practice
Deeper Detail
Steps
Moment of Need
A Broker!
12Copyright LearningGuide Solutions 2010
© LearningGuide Solutions US, 201013
14
““A person who carries a cat by A person who carries a cat by the tail learns something about the tail learns something about cats they can learn in no other cats they can learn in no other way….”way….”
Mark TwainMark Twain
Self-D
irecte
d L
earn
ing
Instructional Time
Peers
Support Materials
TechnologyAided Learning
Instr
ucto
r A
ided
Learn
ing
Copyright Conrad Gottfredson, Bob Mosher 200915
“The first step in effective change management is understanding what NOT to change”
- Peter Senge
16Copyright LearningGuide Solutions 2010
Conduct a Learning Asset (LA) Analysis1. Know your current state – What LA’s
currently exist across your enterprise?2. Group LA’s by the 5 moments of need3. Rank them by their effectiveness4. Fill in the gaps and balance your
Learning scorecard
© LearningGuide Solutions US, 201017
New More Apply Change Break/fix
Acquisition of KnowledgeFormal Instruction
Application & Maintenance of Knowledge
Performance Support
ILT
Learning Asset
ILT
Learning Asset
EL
Learning Asset
EL
Learning Asset
ILT
Learning Asset
ILT
Learning Asset
ILT
Learning Asset
CW
Learning Asset
EL
Learning Asset
HD
Learning Asset
HD
Learning Asset
EL
Learning Asset
PS
Learning Asset
PS
Learning Asset
PS
Learning Asset
EL
Learning Asset
ILT
Learning Asset
© LearningGuide Solutions US, 201018
Legend:EL – E-LearningILT – Instructor-led TrainingHD – Help DeskCW – Courseware
1
4
2/3
Copyright LearningGuide Solutions 201019
“A ship in a harbor is safe, but that’s not what ships are built for…”
20Copyright LearningGuide Solutions 2010
