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Transforming through

Partnerships and Innovation

Mark S. MullerSenior Vice PresidentStrategy & Business Development

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Ochsner Health SystemOur Mission is to Serve, Heal, Lead, Educate, and Innovate

Leading System in Gulf South

Clinically Integrated Network

200,000 Managed Lives

30 Years Insurance Experience

Supply Chain & Telemed Leader

Top 1% Clinical Quality in U.S.

Top 15 Large Teaching Hospital

#1 Brand in Gulf South

Profile• 600K Unique Patients• 13 Hospitals, 50 Health Centers• 1,000 Group Practice

Physicians• 1,600 Community Physicians• Non-University based

Academic

Revenue ($B)

2010 2012 2013 2014$0.0

$0.5

$1.0

$1.5

$2.0

$2.5

$1.6 $1.8

$2.0 $2.3

Transparency of Information

Technology Enabling Self-Care

Independent MD Health System

Higher Costs & Payment Cuts New Payment Models

and Exchanges

Utilization Mgmt &

Declining Discharges

New Competition & Delivery Models

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Our Dilemma

Problems to Solve

•Systemic / Structural

•Too Expensive

•Inconsistent Quality

•Difficult Access

•Poor Experience

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Better

Faster

Bigger

Leaner

Innovative

CCCn

NNn

Improving Health Through Digital Innovation

Destination Center Population Health Center

Ochsner Strategic Partners

Solutions Center

Key TakeawaysBarriersCultural

Structural

Fiscal

Lessons LearnedCommitment starts at the Top• CEO Leadership and Strategic Alignment• BOD Support and Funding• Develop Local Champions of Change

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P-T Resources don’t Yield F-T Results• Bifurcate Growth & Innovation from Operations• Dedicated Leadership, Resources, Funding, Rhythm• Learn and move Fast!

Can’t do it alone – need Strategic Partners• Never enough capital, resources, time, intellect• Understand your core competencies• Decide what you will / won’t do on your own

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PeopleSoft OBI Analytics

August 24th, 2015

Supplier Performance Scorecard

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PeopleSoft Portal | Monthly Updates and Planning Session

About Baptist Health South Florida With more than a million patient visits every year, we receive rave

reviews from the people we serve. In fact, patients and their families from around the world travel to Miami for our medical expertise. We are proud of our team: 15,000 employees and 2,200 physicians in virtually all specialties — many with national and international reputations. All of this and more makes us South Florida’s world-class healthcare organization.

Our Facilities:• Baptist Hospital of Miami • Baptist Children's Hospital • Doctors Hospital • Homestead Hospital • Mariners Hospital• South Miami Hospital • West Kendall Baptist Hospital • Miami Cardiac & Vascular Institute• Baptist Health Breast Center • Center for Orthopedics & Sports Medicine at Doctors Hospital • Center for Robotic Surgery • Neuroscience Center at Baptist Hospital• Over 40 Outpatient Centers consisting of Urgent Care, Diagnostic Imaging, Endoscopy, Sleep, and

Outpatient Surgery Centers


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An Overview

Who:Our Supplier community

What:The Supplier Performance Scorecard measures performance by individual Suppliers. We began with evaluating simple transactions and aim to expand to track more significant data related to supplier performance and behavior.

Why:Failure to manage and regularly monitor supplier performance can lead to major Supply Chain disruptions including delivery problems, poor quality, and other issues that can interrupt patient care. With an effective supplier performance management tool, we can now identify supplier issues early on, and ensure that they are corrected in a timely manner, thus reducing business risks and revenue losses.


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What We MeasureSupplier Performance is measured via 7 components consisting of: Overview, Trends, Exceptions, Quality Performance, Delivery Performance, Price Performance, and Supplier Payables – each component offering comprehensive analytics, providing a well-rounded profile of each supplier.


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Snapshot of Supplier’s ScoreA Supplier’s score can range from 1-5 and consists of 7 quantifiable factors:

• Average Receipt Cycle Time• % Received On Time• % Accepted • % Received Late• % Rejected• % Received Early • % PO Cost Variance


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OverviewSupplier Performance Scorecard

The Overview component consists of 3 reports which provide a comprehensive overview of the current supplier base and supplier performance. The insight on supplier performance can enable strategic actions to better align suppliers with corporate objectives to improve sourcing efficiency and reduce spend.

Report #1: Supplier Scorecard – Top 20 Performing Suppliers:

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Overview cont’dReport #2 – Top 10 Average Receipt Cycle Times By Supplier:This report details those Suppliers who have a high receipt turnaround time.


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Overview cont’dReport #3 – Current Total Supplier Base:With this report, review the current supplier base in its entirety by product type or by purchasing organization. This provides insights for opportunities to either expand or reduce the supplier base.


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ExceptionsThe Exceptions page highlights areas that are performing out of the ordinary. Action is required to bring supplier performance back in line with corporate objectives.


Report #1 - Top 10 Rejection Rates By Supplier:This report details the top 10 suppliers with the highest product rejection rates. This report is useful to identify potentially problematic suppliers whose products have consistently high issues which increase administrative costs for both organization.

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Exceptions cont’d


Report #2 – Top 10 Off-Contract Spend By Supplier:This report displays the top 10 Suppliers with the highest off-contract spend

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Recap The Supplier Performance Dashboard has given our

organization complete visibility into supplier performance, helping our organization proactively identify areas of concern. We now have the tools to efficiently monitor supplier behavior, improve supplier productivity and effectiveness, and align supplier performance with organizational objectives.


Questions?

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