Xpress VIP Troubleshooting Guide - · PDF fileThe problem here is that you are running ^Internet Explorer (No Add-ons) which does not support the XpressVIP4.5 Add-on. So you would

XpressVIP4.5 Guide

Revision: 7, 14-Dec-12

Page 1 of 20

The XpressVIP 4.5 (Vehicle Interface Program) application is used to:

Detect the firmware you already have installed on your computer and offer a list of available updates.

Search the vehicle database and offer a list of solutions available for that particular vehicle.

Install and flash firmware onto your hardware.

This guide is specifically designed the help you troubleshoot issues you may encounter while installing one or both

versions of the XpressVIP4.5 application. Issues may be related to a miscommunication between devices or with the

Internet, a software programming error, and/or a hardware malfunction.

It is assumed that XpressVIP4.5 is already installed on the computer. Refer to the Installation Instructions on page 18,

if you need more information.

XpressVIP4.5 Guide


Page 2 of 20

What can you find in this guide?

Troubleshooting your system ........................................................................................................................................... 4

Problem: The www.xpresskit.com web site does not fit on my small screen ................................................................. 4

Problem: The module I have is not detected ................................................................................................................. 5

Problem: The module I have is not detected (continued) .............................................................................................. 6

Problem: The www.xpresskit.com web site still shows the install link even after I installed XpressVIP4.5 ...................... 7

Problem: The www.xpresskit.com web site still shows the install link even after I installed XpressVIP4.5 (Continued) .. 7

Problem: The www.xpresskit.com web site still shows the install link even after I installed XpressVIP4.5 (continued) ... 8

Problem: The www.xpresskit.com web site still shows the install link even after I installed XpressVIP4.5 (continued) ... 9

Problem: The www.xpresskit.com web site still shows the install link even after I installed XpressVIP4.5 (continued) ..10

Problem: XpressVIP4.5 is showing “Runtime Error” or “The requested operation requires elevation” ..........................11

Problem: XpressVIP4.5 successfully installs but it does not ask if I allow to run the add-on ..........................................12

Problem: XpressVIP4.5 starts to install but then does not show “Successfully Installed” ..............................................13

Problem: The search year/make/model dropdown boxes are empty ...........................................................................13

Problem: I cannot do a vehicle search because the year/make/model boxes are empty ..............................................14

Problem: www.xpresskit.com keeps asking me to select a country ..............................................................................14

Problem: I cannot detect my module in Google Chrome ..............................................................................................15

Problem: I get the message “To detect module use Internet Explorer” but I am using internet explorer ......................15

Problem: Windows 8: I installed XpressVIP4.5 but it keeps asking to install it ...............................................................16

Frequently Asked Questions............................................................................................................................................17

Installation Instructions ..................................................................................................................................................18

Contacting our Technical and Customer Service ..............................................................................................................20

XpressVIP4.5 Guide


Page 3 of 20

Minimum hardware and software requirements

XKLOADER2 is required to detect DB-ALL and CANMAX400. For older modules XKLOADER1 is sufficient.

The following operating systems are supported (all 32-bit and 64-bit versions, where applicable):

Windows XP Service Pack 3 (SP3 or above)

Windows Vista

Windows 7

Windows 8

The following browser is supported (all 32-bit and 64-bit versions, where applicable):

Internet Explorer 6, 7, 8, 9 and 10 (not supported on “Internet Explorer (No Add-ons)”)

The recommended basic hardware requirements to run XpressVIP4.5 are:

Processor: Pentium III 1 GHz or higher

RAM: at least 1 GB

XpressVIP4.5 requires .NET Framework 4.0 or later to be installed on your computer. This will be installed

automatically during the XpressVIP4.5 installation.

XpressVIP4.5 Guide


Page 4 of 20

Troubleshooting your system

Problem: The www.xpresskit.com web site does not fit on my small screen

Try this solution:

1) Go to www.xpresskit.com

2) In Internet Explorer 8 and above press CTRL key and at the same time press the Minus key. This will cause the display to shrink

XpressVIP4.5 Guide


Page 5 of 20

Problem: The module I have is not detected

Try this solution:

If your module is one of the following:

DLPK, DLPKGM, KIBMW, KILRV, PKALL, CHALL, 9252 or CHRSALL

Then it is an Optimax product and you need to click “To Flash OPTIMAX products click HERE”

Try this other solution:

If your module is one of the following:

DB-ALL, CANMAX400

Then you need to use an XKLOADER2. See on the right how to tell if it is an XKLOADER2

XpressVIP4.5 Guide


Page 6 of 20

Problem: The module I have is not detected (continued)


1. Click Start.

2. Click Run and in the popup window type: devmgmt.msc.

3. Expand Ports (COM & LPT).

4. Expand Universal Serial Bus Controllers.

5. XKLOADER is connected and functioning if the following instance exist: Ports (COM & LPT) – CP210x USB to UART Bridge Controller (COM).

6. If a yellow exclamation mark exists on the icon then right-click on it and do update driver.

7. If the entry does not exist then verify that your XKLOADER is connected or try another USB port.


1. Click Start.

2. Control Panel.

3. Programs and Features (in Windows Vista/7) OR Add/Remove programs (in Windows XP).

4. Find and remove “CP2101..Driver Set” AND “CP2102..Driver Set” since those drivers may be conflicting with the required XKLOADER2 drivers.

XpressVIP4.5 Guide


Page 7 of 20

Problem: The www.xpresskit.com web site still shows the install link even after I installed

XpressVIP4.5

Try this solution:

1. Open Internet Explorer.

2. Click Tools in the menu.

3. Click Internet Options.

4. Click the Security tab.

5. Select Trusted Sites.

6. Click the Sites button.

7. Confirm that http://www.xpresskit.com is in the trusted web site list. If it is not in the list continue to 8.

8. Deselect “Require server verification.”

9. Type in http://www.xpresskit.com and click Add button.


XpressVIP4.5 (Continued)

Are you seeing:

OR

Try this solution:

The problem here is that you are running “Internet Explorer (No Add-ons)” which does not support the XpressVIP4.5 Add-on. So you would need to run “Internet Explorer”.

1. Start. 2. Do one of the following operation depending on your operating system:

a) In Windows Vista or Windows 7 search for “Internet Explorer” and click “Internet Explorer”. b) In Windows XP find “Internet Explorer”.

XpressVIP4.5 Guide


Page 8 of 20


XpressVIP4.5 (continued)

Are you seeing the ActiveX Filtering checked under Tools menu?

Try this solution:


2. Click (Filter button).

3. Click “Turn off ActiveX Filtering”.

XpressVIP4.5 Guide


Page 9 of 20



Are you seeing?

Try this solution:

Right-click the yellow bar and click Run or Allow.

XpressVIP4.5 Guide


Page 10 of 20



Try this solution:





5. Select Trusted Sites.

6. Click the Sites button.

7. Confirm that http://www.xpresskit.com is in the trusted web site list. If it is not in the list continue to 8.

8. Deselect the “Require server verification” option.

9. Type in http://www.xpresskit.com then click the Add and Close buttons.

XpressVIP4.5 Guide


Page 11 of 20

Problem: XpressVIP4.5 Installation is showing “Runtime Error!” or “The requested operation

requires elevation”

Are you seeing?

or

Try this solution:

1. Click the XpressVIP4.5 installation link.

2. Click Save As.

3. Save to your desktop.

4. Right-click the file you saved

5. Windows Vista, 7, 8: “Run as administrator” (finished)

Windows XP: “Run as..”

6. Windows XP: Uncheck Protect my computer

7. Widows XP: Click OK

XpressVIP4.5 Guide


Page 12 of 20

Problem: XpressVIP4.5 successfully installs but it does not ask if I allow to run the add-on

Try this solution:




4. Click the Security Tab.

5. Select the Internet zone and click Custom level.

6. Scroll down to ActiveX controls and plug-ins and change the settings.

7. Click Prompt for Download signed ActiveX controls.

8. Close window and refresh web site, you should see a yellow bar asking if you allow to run the add-on. Click Allow.

XpressVIP4.5 Guide


Page 13 of 20

Problem: XpressVIP4.5 starts to install but then does not show “Successfully Installed”

Try this solution:

Check or ask your System Administrator if you have access to the install software. If you do not, ask the System Administrator to install the software.



2. Click Save As.

3. Save to your desktop.

4. Right-click the file you saved and click “Run as administrator”.



2. Click the Save button to save the XpressVIP4.5...exe file to your desktop.

3. Close the web site.

4. Right-click the file you saved and from the contextual menu, select Run as Administrator.

Problem: The search year/make/model dropdown boxes are empty

Try this solution:





5. Select Internet.

6. Click the Custom level button.

7. Scroll to Scripting/Active scripting. If the option is disabled, enable it by clicking on the corresponding radio button.

XpressVIP4.5 Guide


Page 14 of 20

Problem: I cannot do a vehicle search because the year/make/model boxes are empty

Try this solution:





5. Select Internet (world icon).

6. Click the Custom Level button.

7. Scroll to Scripting/Active scripting.

If it is disabled, enable it by clicking on the corresponding radio button

Problem: www.xpresskit.com keeps asking me to select a country

Try this solution:

Verify your system date/time is correct.

Note that having the wrong system date can affect the cookies that the web site uses and cause the country selection box to keep coming up.

XpressVIP4.5 Guide


Page 15 of 20

Problem: I cannot detect my module in Google Chrome

Try this solution:

1. Open Google Chrome.

2. Open https://chrome.google.com/webstore/detail/fnfnbeppfinmnjnjhedifcfllpcfgeea (or go to www.google.com and search for “IE Tab Multi”) and click Add to Chrome.. Install.

3. In IE Tab Multi (see right). Select Enable this feature, type *xpresskit* and click Save(Alt+F1).

4. Open a new tab and go to http://www.xpresskit.com.

Problem: I get the message “To detect module use Internet Explorer” but I am using internet

explorer

Are you seeing?

Try this solution:

1. Control Panel.

2. Programs And Features (or Add/Remove Programs)

3. Find “Google Chrome Frame” listed in your program list. If you find it and do not need it then uninstall it. Google Chrome Frame will prevent the module detection from working since it does not work on Chrome or Chrome plugins in Internet Explorer. Note that you do not need to uninstall Chrome itself.

4. Close and reopen the browser.

XpressVIP4.5 Guide


Page 16 of 20

Problem: Windows 8: I installed XpressVIP4.5 but it keeps asking to install it

Try this solution:

1. Click Desktop button

2. Click the internet explorer button at the bottom left of the screen

Note: By clicking internet explorer directly in

the Windows 8 interface it will open the “Metro-

Style” internet explorer browser which doesn’t

support XpressVIP4.5 (add-on)

XpressVIP4.5 Guide


Page 17 of 20

Frequently Asked Questions

Question: Do I need to uninstall old versions or drivers of XpressVIP before installing XpressVIP4.5?

Answer: No

Question: Do I need XpressVIP4.5 to work with DB-ALL?

Answer: It is recommended to use XpressVIP4.5 for DB-ALL because it supports the configuration of features and

options, which cannot be done with previous versions.

Question: Do I need an XKLOADER2 to work with DB-ALL?

Answer: Yes

Question: Does XpressVIP4.5 support Firefox and/or Google Chrome?

Answer: No, XpressVIP4.5 only supports Internet Explorer 6, 7, 8 and 9. Also note that some plugins (add-ons) for

Internet Explorer may prevent it from detecting the module, like “Google Chrome Frame”.

XpressVIP4.5 Guide


Page 18 of 20

Installation Instructions

1. Go to www.xpresskit.com.

2. Hover over the DOWNLOADS menu.

3. Click Xpress VIP 4.5.

4. Click Download button on the page

5. Click the Save as button at the bottom that shows up in the yellow bar.

XpressVIP4.5 Guide


Page 19 of 20

6. Click Desktop, then Save.

7. Go to your desktop, left-click and select Run as Administrator. Note that you may need the assistance of your

system administrator to complete the installation if you do not have the proper user access rights.

XpressVIP4.5 Guide


Page 20 of 20

8. Click the Install button.

Contacting our Technical and Customer Service

If you have followed the instructions described in this guide and are still having problems with the XpressVIP4.5

application, visit http://xpresskit.com/ContactUs.aspx for information on how to contact our Technical and Customer

Service.

This concludes the XpressVIP4.5 Troubleshooting Guide.

Documents

Xpress VIP Troubleshooting Guide - · PDF fileThe problem here is that you are running ^Internet Explorer (No Add-ons) which does not support the XpressVIP4.5 Add-on. So you would