www.steria.co.uk

www.steria.co.uk

© Steria

Steria in Utilities

We Go Beyond

Copyright Steria 2010

www.steria.co.uk

Commercial in Confidence

Who is Steria? What we do

We work in partnership with

our clients Long term relationships Commitment to results Focus on value creation

www.steria.co.uk

Commercial in Confidence

Delivering value with our end-to-end services

Consulting,

Solution implementation

Managed services

& BPO

Finance and Accounting (F&A) BPO

Human Resources

BPO

Verticalmarket Specificservices

BPO

SAP

Oracle

Application development

Data Mngt and Business Intelligence

Infrastructure services

Application Management

Testing and Quality assurance

Enterprise Content

Mngt

Business Change

Consulting

OurClients

3

www.steria.co.uk

Commercial in Confidence4

3 times National Outsourcing Association winner (NOA)

>19,000 employees

€1.9bn revenue

27% headcount in India

Who is Steria? Steria across the World

24% of revenue is from Transport and Utilities

www.steria.co.uk

Commercial in Confidence

Who is Steria? Our integrated delivery model

AustriaBelgium

DenmarkFrance

Germany

IndiaLuxemburgMorocco

NorwayPoland

SpainSwedenSwitzerlandUK

Hong Kong

Singapore

Onshore...

Nearshore...

Offshore...

Presence in 16 countries…

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Integrated Value for Energy and Utilities

Commercial in Confidence6

Energy and Utilities

Providing value by integrating industry knowledge and functional capabilities

into all markets and geographies

Leveraging our partner capabilities to deliver sector specific solutions

Energy & Utilities Centres of Expertise

Field Force Management, SmartMetering, GAS-X suite for natural gas companies, Customer Care & Billing

Steria’s Capabilities & Service Lines

BPO, Application Management,Data Management

Testing, Infrastructure

Management,

Operational RationalisationBusiness process improvement & transformationNew organisational modelsIT management and transformation

Operational

Optimisation

Mastering of costs (turning fixed costs to variable)

Integrated Delivery (onshore, nearshore & offshore) Industrialised processes

www.steria.co.uk

Addressing Utilities Industry Drivers

Commercial in Confidence7

Deregulation

Smart metering

Business Intelligence

Cost to Serve

System Integration

Future security

Economic Environment Rising Customer Expectations

System & Network Separation Supply chain enablement Business Intelligence Data Management M&A Activity

Resource augmentation

Blended onshore/offshore remix models

Development of shared service models

Investments in ‘Green IT’

Billing & Debt, Metering & CRM

Field force mobilisation

Customer Service Management

Analytics and Revenue Maximisation

Industry Restructure & Meeting Surging demand

Focusing on Value for Money

STERIA SERVICES &CENTRES OF EXPERTISE

Moving to another market model

Dual role: customer & supplierFocusing on Value for Money

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More of what we do

With 1.9 billion Euros revenue, a presence in 16 countries and 19,000 employees

Commercial in Confidence8

and more…

Steria coordinates replacement of 35 millions

of EDF meters and 730,000 routers for smart

metering

Steria supports major bank’s 11

million retail cardholders

Steria have implemented over 300 SAP programmes in

25 countries

Steria supports Canal+ to manage its

10.5 million subscriptions

Steria manages

taxi lines at Heathrow in

order to support over 1 million

taxi movements predicted

by 2012 Olympics

Steria integrates command and control

systems (40% of the UK police, 100% of the Swedish police)

which serves 20m UK citizens daily

Steria manages 7.4m of online income tax declarations p.a. in

France

Steria manages 1.4m portages of mobile

phone numbers p.a. in France

Steria with Civitas in Spain manages 14.4

million healthcards and the healthcare resources

dedicated to them

Steria pays 3 million salaries

p.a.

Steria manage £34bn of payments p.a. in

our F&A BPO activity

Steria pays 5 million invoices to over 1⁄2 million businesses

p.a.

Steria recovers £ tens of millions of fraud with charge back activities

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Commercial in Confidence9

Steria in Utilities – example clients

Long term relationships Commitment to results Focus on value creation

www.steria.co.uk

Steria SAP Client List - examples