WE BELIEVE - Desjardins · commitment, were not only instrumental in the sound management of your Caisse but also contributed to the Group’s overall performance and to its reputation

WE BELIEVE IN COOPERATION

TABLE OF CONTENTS

■ Mission and Vision of the Caisse

■ Highlights

■ Message from the President of the Board of Directors

■ Message from the General Manager

■ Board of Directors

■ Audit Committee Report

■ Staff

■ Personal Services

■ Business Services

■ Address and Business Hours

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THIS REPORT IS PRINTED ON RECYCLED PAPER.

2010 ANNUAL REPORT CAISSE POPULAIRE VISION 1

2 CAISSE POPULAIRE VISION 2010 ANNUAL REPORT

MISSION AND VISION

OOURUR MISSIONMISSION

OOURUR VISIONVISION

Caisse populaire Vision inc. is a cooperative that offers high

quality financial services to the French community within its milieu.

Respectful of all customers in its milieu, the Caisse is pleased to

offer everyone the products and services available within its

network.

Working together to do what is needed in order to position the

Caisse as a first choice financial institution, by banking on the

expertise and professionalism of its people as well as by offering

friendly, personalized service.

Head Office

St-Charles Service Centre

99 Beechwood avenue

Ottawa (Ontario) K1M 1L7

Telephone: 613 745-0071

Fax: 613 747-8510

Ste-Geneviève Service Centre

2211 Arch Street

Ottawa (Ontario) K1G 2H5

Telephone: 613 745-0071

Fax: 613 521-6800

Champlain Service Centre

1212 Wellington Street West

Ottawa (Ontario) K1Y 2Z7

Telephone: 613 745-0071

Fax: 613 728-7868

www.desjardins.com/caissevision



HIGHLIGHTS

YOUR CAISSE POPULAIRE VISION INC.:

IISS ANAN ACCESSIBLEACCESSIBLE, , CUTTINGCUTTING--EDGEEDGE FINANCIALFINANCIAL INSTITUTIONINSTITUTION THATTHAT ISIS CLOSECLOSE TOTO

ITSITS MEMBERSMEMBERS::

■ 3 service outlets and 4 ATMs covering the entire area it serves; ■ A business centre; ■ An asset management department.

HHASAS SKILLEDSKILLED EMPLOYEESEMPLOYEES ANDAND OFFERSOFFERS AA COMPLETECOMPLETE RANGERANGE OFOF FINANCIALFINANCIAL

PRODUCTSPRODUCTS ANDAND SERVICESSERVICES::

■ 30 employees, with 25 of them working closely with members, providing personalized service;

■ A team of 30 employees dedicated to the business members of the Caisse; ■ An expert team of financial planners and specialists from the subsidiaries; ■ Three (3) Desjardins Mortgage Representatives; ■ A complete range of financing, investment, insurance and complementary products and

services adapted to your needs.

A A PLACEPLACE WHEREWHERE YOUYOU CANCAN REAPREAP THETHE TANGIBLETANGIBLE BENEFITSBENEFITS OFOF THETHE

COOPERATIVECOOPERATIVE DIFFERENCEDIFFERENCE::

■ Member dividends exceeding $500,000 over the past 7 years; ■ Concrete projects carried out in cooperation with local organizations; ■ A Mutual Aid Fund that helps people facing financial hardship by providing budget

counselling and emergency loans for essential services.

BBOASTSOASTS FIGURESFIGURES THATTHAT SPEAKSPEAK VOLUMESVOLUMES ABOUTABOUT OUROUR PERFORMANCEPERFORMANCE::

■ 1.2% growth in business under management that now totals $336,105,000; ■ Net surplus earnings on the order of $1,498,764.


MESSAGE FROM THE PRESIDENT

Caisse populaire Vision had a very good year in 2010. Thanks to the proactive approach taken by the management team and directors of your financial services cooperative, and the application of sound, prudent management principles, the Caisse generated net surplus earnings of $1,498,764. Such stellar results are a testament to the trust you place in your Caisse. We could not be as active in our community nor rise to your expectations if you did not regularly use our services or seek out the expertise of our dedicated staff.

Thanks, in some measure, to our sponsorships and donations in 2010, we were able to play a role in the success of important events and projects in our community. Our support of the Centre des métiers at La Cité collégiale that opened its doors last September, allowing 350 students to be trained in French for a career in construction, is one instance that springs to mind.

Also, thanks to our efforts to grow the Caisse’s reserves, along with the securities issues completed this past year and to the safety margin we set up as part of our liquidity management, your Caisse and Desjardins Group are solidly capitalized. In this regard, the U.S. magazine Global Finance rated the Desjardins Group as the world’s 25th safest financial institution and the 4th safest in North America. Making it into 25th place is quite an achievement when you consider that we were ranked against thousands of financial institutions worldwide. What’s more with respect to the Desjardins Group’s achievements, The Banker, a British magazine considered as an international reference for financial information, named Desjardins “Bank of the Year 2010 – Canada”. This is the first time that a Canadian cooperative financial institution has won this title, thus highlighting our cooperative and financial achievements in recent years. This recognition attests to the soundness of the cooperative business model used by our Caisse, by the Desjardins Group and elsewhere in the world, especially in the midts of an unfolding global economic and financial crisis.

JEAN CLOUTIER President Board of Directors

“We believe that the cooperative model creates sustainable prosperity.”



In short, we have good reason to be proud of belonging to the Desjardins Group, Canada’s leading cooperative financial group and an institution whose performance is nowadays garnering recognition. And, with the Desjardins Group's decision to step up its involvement in economic and financial education, we will be able to add another reason to the long list of advantages associated with the cooperative model in today’s world.

In closing, I would like to thank your elected administrators who, because their commitment, were not only instrumental in the sound management of your Caisse but also contributed to the Group’s overall performance and to its reputation in Ontario, Canada and abroad. Thank you also to the general manager and all the employees at the Caisse who worked tirelessly throughout the year.

As our advertising says, we believe that cooperation is the financial model of the future. United in cooperation, we will continue to work to build sustainable prosperity for you and with you.

Jean Cloutier

President of the Board of Directors

MESSAGE FROM THE PRESIDENT (continued)


MESSAGE FROM THE GENERAL MANAGER

CARMEN SIMARD General Manager

The year 2010 had its share of challenges that placed the commitment and solidarity of all the Caisse’s directors and employees at the forefront. The year was marked by many achievements, and the Caisse’s results attest to the effort put forth by everyone concerned. By implementing various initiatives and adhering rigorously to its business objectives, your Caisse is able to effectively respond to your needs and, in so doing, contribute to the wellbeing of individuals and the community.

Highlights I am especially proud to be able to direct your attention to a few items that demonstrate our commitment to the community. The strongly united Caisses of the Ottawa area have been associated with a large number of joint projects that you can read about in the Bilan de la distinction coopérative. I would also like to highlight a few projects in which your Caisse has been involved. As a cooperative institution, your Caisse ensures that its services are readily accessible and meet all of your requirements. In 2010, you were invited to respond to our member satisfaction survey. We were delighted to discover that 78% of our members are "very satisfied" with the services they receive from their Caisse. In the area of education, we have continued with our effort to reach out to young people. In addition to providing over $3,500 to support various student grant programs, the Caisse has maintained its student saving facility, the School Caisse. It provides the opportunity to students in 11 elementary schools to acquire the habit of saving, a practice that can lead to a lifetime of dividends. For our youngest friends, the Caisse also supported the schoolbag project, Opération sacs d’école, organized by the Coopérative Ami Jeunesse. This initiative provided over 400 youngsters from needy families with a schoolbag and school supplies. As you know, your Caisse is a contributor to the Ottawa Mutual Aid Fund, a local self-help fund that provides budget counselling and, when needed, microcredit for people in difficulty who do not have access to the usual sources of credit. This program demonstrates our desire to be an effective participant in improving the social and economic wellbeing of our community. This approach has also been adapted to help



small business. A self-help fund providing microcredit for business has been established in cooperation with the Ottawa Community Loan Fund (OCLF). The Desjardins-OCLF Fund will be launched officially in 2011. The recent financial crisis, combined with new international requirements, has shown just how important sufficient capitalization and sound liquidity management are for financial institutions. A conservative approach in the distribution of surplus earnings between members and the general reserve will enable our Caisse to support its business growth and strategic development and, in so doing, secure the future of our Caisse and the Desjardins Group. In the same line of forward thinking, we also underline the importance of saving to our members. Moreover, we make sure to apply strict accountability mechanisms as part of our financial governance. Finally, as financial needs are always changing, our Caisse is constantly attuned to the needs of its members. As a result of your comments, suggestions and concerns, our management team can remain on the lookout for its members’ interests and influence the development of new solutions and products through the various work groups in which the Caisse actively participates. Changes in accounting policies In February 2008, the Canadian Accounting Standards Board confirmed that publicly accountable enterprises will be required to adopt International Financial Reporting Standards (IFRS) in 2011. Accordingly, as a publicly accountable enterprise, the Caisse populaire Vision must adopt IFRS beginning January 1, 2011. The IFRS use a conceptual framework that is similar to that of the Canadian Generally Accepted Accounting Principles (GAAP), but there are significant differences in recognition, measurement and disclosure. This new framework will be applied retroactively except for some optional exemptions and mandatory exceptions provided for in the IFRS. The changes associated with retroactive adoption must be recognized in the asset opening balance as at January 1, 2010. As part of the Desjardins Group’s IFRS conversion plan, the Caisse has completed most of the updates to its information systems, processes and internal controls required to transition to the IFRS and respect the changeover schedule. The Caisse also participated in training sessions organized by the Desjardins Group for its officers and departments that will be particularly affected by the IFRS conversion and generally

MESSAGE FROM THE GENERAL MANAGER (continued)



accepted accounting principles for private enterprises, which mainly have an impact on employees handling credit. However, in light of developments with respect to some of the standards, the unavailability of certain market data and the project schedule for certain solutions, the Caisse populaire Vision is unable, at this time, to reasonably predict the full impact of the IFRS transition on its financial situation and results in 2011. The impact of the IFRS conversion will depend upon the accounting choices selected, general economic conditions and conditions in the financial sector. To date, the main implications of the IFRS on the Caisse’s financial statements pertain to the following: Employee benefits – Under the IFRS, the Caisse populaire Vision will have to record

its share of the obligations associated with the pension and other defined-benefit plans offered by the Desjardins Group to its employees and in which the Caisse participates. This adjustment will be recorded against undistributed surplus earnings as at January 1, 2010. Previously, under GAAP, no plan-related assets or liabilities were recorded in the Caisse’s financial statements; only the contributions made to these plans were recorded.

Mortgage securitization – The Caisse populaire Vision assigns mortgage debt to the Caisse centrale Desjardins. Recorded as debt assignment under GAAP, these transactions do not fulfill the IFRS derecognition criteria. Consequently, any debt assignment that does not meet the IFRS criteria can no longer be derecognized. This accounting treatment will be applied to all debt assignment transactions after January 1, 2010.

FINANCIAL REPORT It is my pleasure to present to you the financial report of the Caisse populaire Vision for the fiscal year ended December 31, 2010. VOLUME OF BUSINESS UNDER MANAGEMENT CHANGE IN BUSINESS VOLUME (k$)

2006 2007 2008 2009 2010 Investment-savings* 146,930 151,564 154,671 177,848 182,702

Financing* 166,725 156,160 162,559 154,144 153,403

* Balance sheet and Desjardins components (off balance sheet)




Backed by $336,105,000 in Business under management, up 1.2% over last year, the Caisse is well positioned in its market. As part of the Desjardins Group, the Caisse has access to a complete range of financial products and services to meet the ever-growing needs of its 7,653 members. Overall, the investment-savings outstanding (caisses and components combined) now represent 54.4% of business volume, while financing products (caisses and components combined) contribute 45.6% of the total business volume.

INVESTMENT-SAVINGS Change in Investment-savings

(k$) proportion (k$) proportion (k$) (%)

Investment-savings* 182,702 54.4% 177,848 53.6% 5,0 2.7%

Financing* 153,403 45.6% 154,144 46.4% 2,0 0.5%

Total business volume 336,105 100% 331,992 100% 4,113 1.2%

2010 2009 Change

* Balance sheet and Desjardins components (off balance sheet)

2006 2007 2008 2009 2010 Caisse 127,348 127,738 134,214 150,615 143,113

Components 19,582 23,826 20,457 27,233 39,589

Investment-savings (caisses and components combined) grew by $4,854,000 to $182,702,000, an increase of 2.7% compared to last year. In addition to the savings offered at the Caisse, substantial efforts have been made to provide comprehensive, one-stop shopping for Desjardins financial products, from mutual funds and securities to discretionary management services offered by Desjardins components.


Investment-savings 182,702 100.0% 177,848 100.0% 4,854 2,7%

At the Caisse* 143,113 78.3% 150,615 84.7% -7,502 -5,0%

With Desjardins components 39,589 21.7% 27,233 15.3% 12,356 45.4%

Desjardins Funds 9,300 5.1% 8,245 4.6% 1,055 12.8%

Private Management 7,003 3.8% 5,304 3.0% 1,699 32.0%

Desjardins Securities 21,500 11.8% 12,988 7.3% 8,512 65.5%

Other 1,786 1.0% 0,696 0.4% 1,090 156.6%

2010 2009 Change

* Refers to deposit liabilities on the Caisse balance sheet.



FINANCING

Change in Financing (’000s of $)

2006 2007 2008 2009 2010

Caisse 150,146 143,326 146,750 140,363 141,403

Components 16,579 12,834 15,809 13,781 12,000

Total Caisse financing was $153,403,000, with overall decrease this year of 0.5%. Activities

were largely made up of Caisse loans (personal and business combined), which grew by 0.7%,

while financing through the components (loans sold or shared) resulted in an annual decrease

of 12.9%.


Financing 153,403 100.0% 154,144 100.0% -0,741 -0.5%

At the Caisse* 141,403 92.2% 140,363 91.1% 1,040 0.7%

With Desjardins components 12,000 7.8% 13,781 8.9% -1,781 -12.9%

Loans sold 5,067 3.3% 6,755 4.4% -1,688 -25.0%

Loans shared 5,233 3.4% 5,190 3.4% 0,043 0.8%

VISA 1,700 1.1% 1,836 1.2% -0,136 7.4%

* Refers to asset-loans on Caisse balance sheet (consumer and corporate).

2010 2009 Change

NOTES ON THE FINANCIAL STATEMENTS

BALANCE SHEET

Change in Balance Sheet (’000s of $)

2006 2007 2008 2009 2010

Assets 170,424 164,648 167,809 169,486 161,400

Liabilitie

s

156,896 151,325 154,069 155,293 145,674

Holdings 13,527 13,322 13,740 14,192 15,726

The assets of your Caisse decreased by $8,086,000, to $161,400,861, representing a 4.8% decrease over last year. Caisse liabilities were $145,673,946, representing a decrease of 6.2%. Borrowings decreased by $2,000,000, and now amount to $0 since your Caisse didn’t borrow in 2010.




As at December 31, 2010, your cooperative's holdings posted a strong increase of 10.8%, rising to $15,726,915. In addition to capital stock, holdings comprise $4,088,593 in share capital, $10,874,662 in undistributed surplus earnings and $449,036 in the surplus reserve. Caisse equity, meanwhile, meets the 4.0% growth asset and 8% risk asset capitalization standards for Ontario. Your Caisse has regulatory capital representing 9.86% of its total assets and 15.21% of its risk-weighted assets. Nonetheless, the Caisse must also adhere to the Desjardins Group’s capitalization policy, which requires 6.75% in growth assets. At 6.83%, we meet the ratio required by this policy.

2010 2009

(k$) (k$) (k$) (%)

Assets 161,400 169,486 -8,086 4.8%

Liabilities 145,674 155,293 -9,619 -6.2%

Holdings 15,727 14,192 1,535 10.8%

Change

STATEMENT OF RESULTS

During the past year, your Caisse generated surplus earnings before fair value, taxes and member dividends of $1,758,082, up by 53% compared to the previous year.

2010 2009

(k$) (k$) (k$) (%)

Interest income 8,169 8,122 0,047 0.6%

Interest charges 2,752 3,372 -0,620 18.4%

Net interest income 5,417 4,750 0,667 14.0%

Provision and losses on loans

(recovery)

0,142 -0,104 0,246 -236.5%

Other income 1,075 1,113 -0,038 -3.4%

Other charges 4,591 4,818 -0,227 -4.7%

Surplus earnings before fair value, taxes

and member dividends*

1,758 1,149 0,609 53.3%

Member dividends** 0 0 0 0,0%

** For 2010, amount recommended to General Meeting for approval by members.

Change

* Surplus earnings include Community Development Fund expense



Change in interest income and charges (k$)

2006 2007 2008 2009 2010

Interest income 9,218 9,108 8,072 8,122 8,169

Interest charges 4,306 4,451 4,022 3,372 2,752

Total interest income was $8,169,773, an increase of 0.6% over last year. Meanwhile, Interest

charges fell by 18.4%, a difference of $620,000 over the previous year, due to the increase in

savings in balance sheet and the decrease of the Caisse’s borrowings. Losses on loans were

$142,747, or 0.1% of the total personal and business loan portfolio.

Other income, generated largely from products and services of Desjardins components, was

$1,075,150, down 3.4% compared to last year.

Other charges showed an overall decrease of $227,000, or 4.7%.

Change in Surplus Earnings ($)

2006 2007 2008 2009 2010

Surplus Earnings 1,441,885 99,971 786,728 913,753 1,498,764

The Caisse Board of Directors approved the payment of $50,000 to the Community Development Fund and decided to keep the member dividends plan on hold again this year. In view of the current economic and financial environment, it is important for your Caisse, and for the Desjardins Group as a whole, to strengthen its capitalization.

OUTLOOK Your Board of Directors holds an annual planning meeting in order to establish the Caisse’s business plan and major budget orientations for the year. These orientations, supported by disciplined and effective management, will undoubtedly enable us to once again improve the Caisse's results.




CONCLUSION In closing, I would like to thank the entire staff for their constant hard work and adaptability to the many changes that have taken place in our ways of doing business. I would also like to thank the officers for their commitment and availability, and all the members of the Caisse for their confidence and their loyalty to the Caisse and its services. We believe that the Caisse’s proximity to its members and community is a key factor that sets Desjardins apart from its peers and one that will serve to secure its future success.

Carmen Simard

General Manager


Jean Cloutier President

Régent Lamoureux Vice-President

Julie Guindon Secretary

Luc Bigras Adminstrator

Éloi Brunet Adminstrator

Donat Boulerice Adminstrator

Dieudonné Detchou Adminstrator

Francine Levesque Adminstrator

Maria Meideros Adminstrator

Calla Barnett Young Intern Officer

Caisse populaire Vision’s members insure a healthy management of their assets through a Board of Directors of nine elected members.

The Administrators elect a president, a vice-president and a secretary. They meet

eleven times a year and sit on different committees.

BOARD OF DIRECTORS



The Committee also monitored the Caisse’s professional conduct and cooperative activities. The members of the Audit Committee are: Éloi Brunet, Dieudonné Detchou, Maria Medeiros and Luc C. Bigras.

The Committee met regularly to:

review the Caisse's audited financial statements for the year ending December 31, 2010;

review the service proposal, mandate and audit plan of the external auditors, and recommend acceptance and approval of the related fees to the Board of Directors;

review inspection reports from the Deposit Insurance Corporation of Ontario, the MFDA, the BVGMD, the Bill C-22 manager and the letter from the auditors, discuss the recommendations with their representatives, obtain information and explanations requested and responses from the Board on these matters, and submit recommendations to the Board accordingly;

review the plan for follow-up to the inspection reports and the auditors’ letter, and ensure that it is executed by receiving periodic progress reports;

review the internal monitoring policy, and ensure that appropriate controls are in place;

recommend action by the Board to protect the assets of the Caisse, ensure compliance with lending and investment policies and methods, and address any other issues arising in relation to the financial policies of the Caisse;

review the quarterly accountability reports and summaries of complaints received, in accordance with the policy "Your satisfaction, our priority";

review the Caisse’s disaster recovery plans;

AUDIT COMMITTEE REPORT

Dear Members,

During the past year, the Audit Committee, which is composed of four members, has conducted its activities in compliance with the Credit Unions and Caisses Populaires Act, 1994 and with regulations under this Act. It has held six meetings to examine operations and various aspects of the Caisse’s administration.

Luc C. Bigras President Audit Committee


AUDIT COMMITTEE REPORT(continued)

review the Caisse’s policies and methods to meet legislated requirements respecting liquidity, capital reserves and interest rate risk management;

ensure compliance with ethical rules;

ensure that the Caisse has sufficient staff to meet its financial and accounting obligations;

review major legal cases involving the Caisse; and

ensure that cooperative values are incorporated at all times into the Caisse’s business and management practices.

Total loans granted during the past year to restricted parties of the Caisse amounted to $1,105,741. All were granted in accordance with the applicable rules of ethics and professional conduct.

On the matter of ethics, no instances of conflict of interest were noted.

Integrity is a core value of the Caisse. The members of the Audit Committee are committed to working with the Caisse’s Board of Directors, its management and employees to ensure that their sense of duty continues to guide their conduct and decisions with an eye to safeguarding the best interests of the members, the cooperative and the community.

Luc Bigras

Chair, Audit Committee


GGENERALENERAL MMANAGEMENTANAGEMENT

AASSETSSET MMANAGEMENTANAGEMENT ANDAND PPERSONALERSONAL SSERVICESERVICES TTEAMEAM

Annie-Pascale Côté, Asset Management and Personal Services Manager

ASSET MANAGEMENT TEAM

Odette Beaumont, Financial Planner

Pierre Leblanc, Asset Management Advisor

Mélissa Lefebvre, Financial Services Officer

PERSONAL SERVICES TEAM

Raymonde Larochelle, Personal Finance Advisor

Monique Rosset, Personal Finance Advisor

Mahmoud Hassan Yani, Personal Finance Advisor

Hongyan Liu, Member Services Advisor

Andrée-Anne Cléroux, Financial Services Officer

Djibril Idardone, Financial Services Officer

Christiane Lemieux, Financial Services Officer

Caroline Hébert, Manager, Assisted Operations and Transactions and Risk Management

Lise Polyménakos, Member Services Officer and Assisted Transactions Supervisor

Christopher Reynolds, Operations Advisor, Risk Management and Compliance

Roxanne Beaudoin, Member Services Officer

Benoît Croteau, Member Services Officer

Anne Desrosiers, Member Services Officer

Vanessa Fortin, Member Services Officer

Hélène Fortin, Member Services Officer

Frantzy Jean, Member Services Officer

Miriam Lacroix, Member Services Officer

Micheline Larivière, Member Services Officer

Christine Matthews, Member Services Officer

Philippe Ménard, Member Services Officer

Irène Morcos, Member Services Officer

Manuela Quadros, Member Services Officer

Michelle Weldon, Member Services Officer

Carmen Simard, General Manager

Annie-Pascale Côté, Asset Management and Personal Services Manager

Caroline Hébert, Manager, Assisted Operations and Transactions and Risk Management

Johanne Labrie, Assistant to General Manager

Karen Jacob, Communications and Associative Affairs Officer

STAFF * December 31, 2010

AASSISTEDSSISTED OOPERATIONSPERATIONS ANDAND TTRANSACTIONSRANSACTIONS TTEAMEAM


BBUSINESSUSINESS CCENTREENTRE

OONTARIONTARIO AADMINISTRATIVEDMINISTRATIVE CCENTREENTRE

Guy Nadeau, General Manager Richard Ferland, Senior Manager Large Companies Michel Tourangeau, Senior Manager Small and Medium Enterprises Marie-Michaëlle Alabré, Financial Services Officer Marthe Banville, Member Reception Officer Martine Bergeron, Account Manager Johanne Bistodeau, Account Manager Rosanne Bourque, Business Services Advisor Chantal Boyle, Financial Services Officer Marilène Brisebois, Financial Services Officer Dennis Britt, Account Manager Danielle Caron, Business Services Advisor Julie Chartrand, Operations Support Officer Antoine Cinq-Mars, Credit Analyst Bonito De Souza, Account Manager Denise Girouard, Financial services Officer Martine Laverdière, Account Manager Lei Lu, Account Manager Marie-Christine Marcoux, Financial Services Officer Alphonse Nkubana, Account Manager Annie Paradis, Account Manager Richard Poirier, Collection Louise Racine, Credit Risk Management Coordinator Hélène Robert, Account Manager Jacinthe Roy, Administrative Assistant Chantal Sauvé, Business Services Advisor Manon Shank, Financial Services Officer Ariane Villemaire, Business Services Advisor Suzanne Villeneuve, Financial Services Officer Mike Webb, Account Manager

Robert Morin, Manager Lise Robert, Administrative Assistant Nathalie Beauchamp, Payroll Agent Francine Bénard, Support Agent Chantal Bisier, Support Agent Chantal Dubosq, Payroll Agent Nancy Fong, Credit Risk Management Coordinator Huguette Gilbert, Credit Risk Management Coordinator Nancy Guillouzic, Internal Control Analyst Naomie Haché, Analyst Support Officer Céline Joanisse, Financial Analyst Pierrette Lalonde, Internal Control Analyst Michel Paul, Financial Analyst Stéphane Richard, Support Agent Diane Robert, Payroll Agent Édith Spencer, Support Agent Jason Sullivan, Internal Control Analyst Gisèle Thivierge, Support Agent

STAFF (continued) *As at December 31, 2010



PERSONAL SERVICES

SAVINGS AND INVESTMENTS Asset management Discretionary portfolio management Estate planning Financial analysis for retirement Financial planning Financial security Portfolio diversification Securities brokerage: full-service brokerage discount brokerage Chequing accounts Build-Up Savings account Distinctive account High-Yield account Personal Chequing account Student STRATEGIC account US$ Build-Up Savings account Youth Profit account Savings accounts Enhanced Investment account Regular Savings account

Guaranteed investments Climbing-rate term savings Market-linked guaranteed investments Personalized annuity term savings Regular deposit term savings Regular income term savings Systematic savings Term savings

Mutual funds Desjardins Funds Guaranteed Investment Funds – Helios Contract Northwest & Ethical Investments, L.P. Socially responsible investments Desjardins Environment Funds

SocieTerra Portfolio (turnkey solution)

Strategic investments External funds

Fixed-income securities

Turnkey solutions Chorus portfolios Diapason portfolios Guaranteed investment fund portfolios Guaranteed investment portfolios Profile Guaranteed Investment Portfolio Annuities Annuity Certain (Term-Certain Annuity) Life Annuity Registered plans Group Registered Retirement Savings Plan (group RRSP) Home Buyers’ Plan (HBP) Lifelong Learning Plan (LLP) Life Income Fund (LIF) Locked-in Retirement Account (LIRA)

Registered Education Savings Plan (RESP) Registered Retirement Income Fund (RRIF) Registered Retirement Savings Plan (RRSP) Registered Retirement Savings Plan – Fixed-Term Annuity (RRSP-FTA) Tax-Free Savings Account (TFSA) Securities exclusive to Desjardins Preferred shares Qualifying shares Surplus Shares program

FINANCING VISA Desjardins cards Lines of credit

Liberty line of credit Personal line of credit Versatile line of credit Education Student Advantage line of credit Consumer loans Accord D Financing Adoption loan Auto loan Personal loan Investment loans

Accord D RRSP Financing RRSP loan Home Fixed-rate mortgage: Bridge loan Open or closed Yearly Fixed-Rate Resetter (“5-in-1”) Variable-rate mortgage: Protected variable rate Reduced variable rate Regular variable rate

SPECIFIC CLIENTELES AND PROGRAMS Chrome program (for teens aged 12-17) D Plan for Students (for full-time students aged 18-24) Distinctive Offer (for professionals)

Merit services (for the 60+ age group) Newcomers and cultural communities School Caisse and Student Caisse Youth portals (teens, students, young workers)

AUTOMATED SERVICES AccèsD (Telephone and Internet) Account statements (paper or virtual) ATMs Bill payments Desjardins Access Card Direct deposit/withdrawal Direct Payment Inter-Caisses transactions Money transfers (automatic, between individuals, inter-institution)

COMPLEMENTARY SERVICES Account statements (paper or virtual) Certified cheques Cheque imaging Cheques held for later cashing Desjardins assistance with estate liquidation Desjardins Quick Transfer E-post Money orders and drafts Monthly rate packages Overdraft protection Personalized cheques Purchase and sale of foreign currencies and precious metals Safety deposit boxes Stop payment

Traveller’s cheques

INSURANCE Accident insurance Automobile insurance Critical illness insurance Home insurance Loan and line of credit insurance (life and disability) Savings-life insurance Term and whole life insurance Travel insurance Universal life insurance



BUSINESS SERVICES

FINANCING Operating credit Desjardins Bridge Financing Desjardins Revolving Credit Operating line of credit US$ operating line of credit VISA Desjardins Business Freedom Solutions Credit cards Business Corporate Purchasing Real estate financing Interim financing Multi-unit mortgage loan Variable rate mortgage loan US$ commercial mortgage loan US$ mortgage loan Loans Accord D Business Financing Business term loans US$ term loans Specialized financing Bank syndication Corporate financing Export financing Factoring – Export D Financing of international receivables

INVESTMENT SERVICES Term savings Indexed Term Savings Regular Term Savings Mutual funds Desjardins Funds Millennia III Segregated Funds Northwest Funds Commercial paper Group savings plans Deferred Profit-Sharing Plan Defined Contribution Pension Plan Desjardins Group RRSP Desjardins Group Savings and Agricultural Establishment Plan Fund management services Individual Pension Plan Non-Registered Savings Plan Specialized services Asset custody Debt Capital Markets Desjardins Private Management Full service brokerage Institutional Sales Network services Online brokerage service Research

INSURANCE Credit insurance Credit Balance Insurance – Business Line of Credit Insurance Loan Insurance

Group insurance plans Flexible benefit plans Group insurance coverage Traditional plans Insurance for golf tournament organizers Life and health insurance for business people Travel insurance

INTERNATIONAL SERVICES (Desjardins offers businesses two points of service in the U.S.: Desjardins Bank and Desjardins Commercial Lending) International accounts Cheques drawn on a US bank Direct US$ deposits received from the US Foreign currency accounts US Commercial Account US lock box Payment instruments Export letter of credit Funds transfers Import letter of credit International collections International letter of guarantee Money orders and drafts US merchant number for Canadian companies Traveller’s cheques and cards Financing Export financing Factoring – Export D Financing of international receivables US$ commercial mortgage US$ line of credit US$ term loan Foreign currency Currency options Currency swaps Direct access to traders Foreign exchange forward contract Foreign exchange spot contract Inter-currency transfers Priority Foreign Exchange Services

CASH MANAGEMENT, PAYROLL AND ONLINE SOLUTIONS AccèsD Affaires (Internet or telephone) VISA Card services VISA Desjardins Business card VISA Desjardins Business Freedom Solutions VISA Desjardins private label cards VISA Desjardins Purch@sing card Chequing accounts and plans Build-Up Savings account for businesses Chequing account Cheque imaging Desjardins Business Access Card Funds consolidation Inter-Caisses commercial deposit Night deposit

Reconciliation of consignment cheques Simplici-D plans Trust, transfer and cash management accounts Client accounts management Desjardins account collection service Direct withdrawal Financial EDI service Lock box cash service Supplier accounts management Direct deposit Financial EDI service Funds transfer Derivative and interest rate products Currency options Foreign exchange forward contract Foreign exchange swaps Interest rate cap Interest rate floor Interest rate swaps Payroll and human resources services Internet pay Management of HR procedures and disabi-lity PC pay Telephone pay Payment services Business credit check service DePOSiTEL Desjardins Automatic Payment Service Desjardins Secure Online Payment Integrated point-of-sale solutions Payment by credit card Payment by debit card Point-of-sale financing solutions Point-of-sale terminals


*Please note that tellers are available until 6:00 pm.

VISIT OUR WEBSITE

www.desjardins.com/caissevision

ACCESD SERVICE IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK

Telephone : 1 800 CAISSES

Internet : desjardins.com/accesd

ADDRESS AND BUSINESS HOURS

SERVICE CENTRE SERVICES MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

Head Office ST-CHARLES 99 Beechwood Avenue Ottawa, Ontario KIM 1L7 (T) 613-745-0071 (F) 613-747-8510

Advisory 9:30 am 4:00 pm

9:30 am 4:00 pm

9:30 am 6:00 pm

9:30 am 8:00 pm

9:30 am 4:00 pm

Personal 10:00 am 3:00 pm

10:00 am 3:00 pm

10:00 am 6:00 pm

10:00 am 8:00 pm*

10:00 am 4:00 pm

STE-GENEVIÈVE 2211 Arch Street Ottawa, Ontario K1G 2H5 (T) 613-745-0071 (F) 613-521-6800


9:30 am 4:00 pm

9:30 am 6:00 pm

9:30 am 8:00 pm

9:30 am 4:00 pm


10:00 am 3:00 pm

10:00 am 3:00 pm

10:00 am 6:00 pm

10:00 am 3:00 pm

CHAMPLAIN 1212 Wellington Street W. Ottawa, Ontario K1Y 2Z7 (T) 613-745-0071 (F) 613-728-7868


9:30 am 4:00 pm

9:30 am 6:00 pm

9:30 am 8:00 pm

9:30 am 4:00 pm


10:00 am 3:00 pm

10:00 am 6:00 pm

10:00 am 8:00 pm*

10:00 am 4:00 pm

BUSINESS CENTER 1980 Ogilvie Road Suite 215 Ottawa, Ontario K1J 9L3 (T) 613-747-4800 (F) 613-747-2691

——— 8:30 am 4:30 pm

8:30 am 4:30 pm

8:30 am 4:30 pm

8:30 am 4:30 pm

8:30 am 4:30 pm



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WE BELIEVE - Desjardins · commitment, were not only instrumental in the sound management of your Caisse but also contributed to the Group’s overall performance and to its reputation