Wage & Operations Survey 2009 © RB Publishing Inc. Respondent Demographics Mailing Systems Technology 2009 Wage & Operations Survey Results Mailing Systems

Wage & Operations Survey 2009 © RB Publishing Inc.

Respondent DemographicsMailing Systems Technology

2009 Wage & Operations Survey Results

Mailing Systems Technology conducted its annual survey in the summer of 2009. Subscribers were notified through email, the magazine, e-newsletter and the website about taking the survey.

• Overall, over 700 subscribers visited the survey

• 137 were not eligible to take the survey

• 355, who were eligible, took the survey

These numbers are lower than in years past; however, the survey itself reveals that mail managers have less time because of the increasing demands on their time. With fewer numbers of survey respondents, we are not able to provide the usual deep drill down of statistics that we normally do.

Check out the next slides to see the demographics on who took the survey…


Respondent Demographics:Please check the description that most closely matches your job position.


Respondent Demographics :What is your company's primary business activity? (check one)


First Class50%

Standard40%

Parcels5%

Periodical5%

Respondent Demographics :What percentage of your total mail volume is in each class?


Respondent DemographicsWhat is your average MONTHLY outgoing mail volume?


Respondent Demographics:What is your average MONTHLY incoming mail volume?


• 2007 average mail volume processed per facility = 18,455,463• 2008 average mail volume processed per facility = 20,238,796• 2009 projected average mail volume processed per facility = 20,053,101

Projected loss of about 1% of volume from 2008 to 2009

Respondent Demographics:What is your total annual outgoing mail volume each year?


Respondent DemographicsHow many employees are in your company?


• 2007 average staff size per mail facility = 27• 2008 average staff size per mail facility = 28• 2009 projected average staff size per mail facility = 30

Based on all survey respondents (see Staffing Trends for more detail)

Respondent Demographics:How many FTE (full-time equivalent) mail center employees did you have each year?


Mail Volume AnalysisMailing Systems Technology


Overall, mail volume continues to decrease. There are some growth sectors, however.

The following slides will show trends based on this year’s survey results.


• 2007 average mail volume processed per facility = 18,455,463• 2008 average mail volume processed per facility = 20,238,796• 2009 projected average mail volume processed per facility = 20,053,101

Projected loss of about 1% of volume from 2008 to 2009

Respondent Demographics:What is your total annual outgoing mail volume each year?


Mail Volumes:If applicable, indicate why the volumes are increasing or decreasing from ‘08 to ‘09.


Mail Facility Staffing TrendsMailing Systems Technology


Doing more with less is the theme for this year’s survey results.

The following slides will show trends in managerial and non-managerial staffing.


Staffing Trends: OverallExplain the reason for any decrease in staff size from 2008 to 2009, if applicable.


Staffing Trends: ManagersDoes the manager(s) manage additional departments or functions?

Percent

Additional departments/functions

managed by mail facility manager listed in order of

most often mentioned:

1. Print2. Shipping3. Facilities4. Administration5. IT


Staffing Trends: ManagerHas the economy affected the manager(s) position this year?


Staffing Trends: ManagerOther interesting stats…

Male 62%

Female38%

CMM25%

CMDSM29% USPS

EMCMP46%

Although most managers (79%) do not have a certification, of those that do, the

most popular is the USPS EMCMP

There are significantly more male managers than female managers in the

mailing industry

Average number of years manager has been in the industry = 14

Average number of people supervised by manager = 11

Average number of supervisors reporting to manager = 3


• Overall annual salary = $50,200• By Business

– Education = $44,000

– Printer/Cataloger = $45,500

– Government/Nonprofit = $57,500

– Lettershop/Presort/Mail Service = $49,900

– Transactional (financial, insurance, health, utilities, communications) = $54,300

– Transportation/Retail/Business Service = $49,600

• By Class– First Class = $50,300

– Standard = $44,200

• By Volume

Staffing Trends: ManagerSalary stats…


Staffing Trends: ManagersDoes your mail center have supervisors?


Staffing Trends: Supervisors Does the supervisor(s) supervise other departments or functions?

Percent


Staffing Trends: SupervisorsHas the economy affected the supervisor(s) position this year?


Staffing Trends: Non-managerialAre your employees represented (union)?

No

Yes


Staffing Trends: Non-managerialDo you have an employee incentive program?

Yes

No


Staff Trends: Non-managerialHas the economy affected the non-managerial positions this year?

Documents

Wage & Operations Survey 2009 © RB Publishing Inc. Respondent Demographics Mailing Systems Technology 2009 Wage & Operations Survey Results Mailing Systems