Wage & Operations Survey 2009 © RB Publishing Inc. Responses to Operations Questions Mailing Systems Technology 2009 Wage & Operations Survey Results Mailing

Wage & Operations Survey 2009 © RB Publishing Inc.

Responses to Operations QuestionsMailing Systems Technology

2009 Wage & Operations Survey Results

Mailing Systems Technology conducted its annual survey in the summer of 2009. Subscribers were notified through email, the magazine, e-newsletter and the website about taking the survey.

• Overall, over 700 subscribers visited the survey

• 137 were not eligible to take the survey

• 355, who were eligible, took the survey

These numbers are lower than in years past; however, the survey itself reveals that mail managers have less time because of the increasing demands on their time. With fewer numbers of survey respondents, we are not able to provide the usual deep drill down of statistics that we normally do.

Check out the next slides to see more of the results on the mail facility operations…


Operations Questions: Do you outsource to a presort service?

No

Yes


Operations Questions: Do you outsource to a mail service provider (lettershop)?

No

Yes


Operations Questions: Are printing and mailing two separate departments?

No

Yes


Operations Questions: If print and mail are separate departments, do you do some printing in the mail center?

No

Yes


Operations Questions: Do you provide product or literature fulfillment service in your mail facility?

No

Yes


Operations Questions: Of those who have excess capacity in corporate mail facilities, what services do you sell to other businesses?Note: 36% of mail facilities sell services to other businesses.


Operations Questions: When do you apply address quality initiatives? Note: Some facilities do both.


Operations Questions: Who updates your addresses?


Operations Questions: Do you have a disaster recovery plan?

No

Yes

Developing


Operations Questions: Following an emergency, does your plan call for:Note: Of those who have a disaster recover plan.


Operations Questions: Do you keep duplicate mail records at another facility for disaster recover purposes?

No

Yes


Operations Questions: Do you believe global warming is a reality?

No

Yes


Operations Questions: Has your company enacted a green initiative?

No

Yes


Operations Questions: If you have a green initiative, what parts of the process are affected by the initiative?

Paper/envelopes (i.e. using recycled

Facilities/buildings

Methods of communication (less hard copy, more electronic)


Operations Questions: When asked what other green initiatives were being done, here are some interesting responses

• Basic recycling of all products...paper, cardboard, electronics, plastic and metal

• Energy usage for new equipment• Changing light bulbs, better HVAC

controls, propane vehicles• Recycling of "overs" (not consigning

to a dumpster)• Returning printer's boxes to the

printer• E-statements • Encourage customers to accept mail

electronically• Default duplexing at copiers—less

paper used• FSC certification• Low VOC inks• Aqueous coating less varnish• More efficient equipment

• Digital presses! Less waste in setup than traditional equipment, especially when you eliminate mailing as a separate step

• Offset presses that use soy ink in most cases

• Vegetable based inks, reduced chemical usage

• Recycling junk mail• Lights and AC/heater units shut off in

areas where no one is• Education• Solar heat• Not buying paper clips and binder

clips• Using green certified vendors• Producing our own energy through a

Cogeneration Plant which sells back energy to the town


Operations Questions: Do you budget for outside training?

No

Yes


Operations Questions: Do you track productivity?

No

Yes

Documents

Wage & Operations Survey 2009 © RB Publishing Inc. Responses to Operations Questions Mailing Systems Technology 2009 Wage & Operations Survey Results Mailing